Aisera Agent Assist
AiseraReviews from AWS customer
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the Aisera team is very responsive to requests, and very easy to work with
What do you like best about the product?
Multiple channels of communication and ongoing support have been excellent
What do you dislike about the product?
Some challenges with language processing versus how our guests are helped. This will only improve with time though
What problems is the product solving and how is that benefiting you?
Reducing costs by automating many support tasks
AIsera is a great option for your business
What do you like best about the product?
The team that helps support us in the project implementation has been incredible. Any questions regarding the implementation and enhancement of this AI Chatbot have been taken care of promptly.
What do you dislike about the product?
The initial implementation of this Chatbot, in the beginning, takes quite a bit of time to get it running correctly, but once you put the time and effort in, it will start enhancing itself.
What problems is the product solving and how is that benefiting you?
We needed a solution to help keep our ever-growing IT Call Volume down. We are also looking into implementing the same process for our HR Helpdesk. It provides solutions to help us grow as a company.
Knowledge sharing & Self-help made simple
What do you like best about the product?
Aisera has got AI-enabled bot that helps in providing customers with the precise knowledge that they seek information by offering a superior user experience when compared to other technology service providers. The administration user interface is very elegant, and easily understandable, and options are placed in a manner that even a novice user can identify them and use them with ease.
What do you dislike about the product?
The downside to Aisera may not be many as most of their features outweigh their short comings but to name a few:
- The initial setup could be a little time consume and challenging if not dealt with in a phased approach
- There are scope of improvement on the bot framework
- The initial setup could be a little time consume and challenging if not dealt with in a phased approach
- There are scope of improvement on the bot framework
What problems is the product solving and how is that benefiting you?
The primary problem is the training of the bot to pull up the right information that the customer seeks. Each customer has their own unique way in which they search for information and Aisera was able to handle them well with the auto generating utterance list and training.
Amazing professionals who will make your Website more accessible to users with the power of AI
What do you like best about the product?
Increase reachability to users by understanding the queries and providing the best solution from the database by intent
What do you dislike about the product?
There is nothing specific, but seeing more analytics based on transactions and understanding user behavior will be great.
What problems is the product solving and how is that benefiting you?
If we go to any Support websites of renowned companies, we will see many uses of Artificial Intelligence Bots to smooth the customer journey.
Aisera is helping us with a similar technology where our users get to see most relevant answers based on their queries. They can get direct links to many Knowledge base articles, blogs and even can
land to a page from where they can start interacting with a real Support agent
Aisera is helping us with a similar technology where our users get to see most relevant answers based on their queries. They can get direct links to many Knowledge base articles, blogs and even can
land to a page from where they can start interacting with a real Support agent
A full blown system to help other get into the right grouping
What do you like best about the product?
The assistance from Aisera's team to make your needs and wants into a reality. The ease of use of the program. Everything is easy to navigate when you understand the categories of the program
What do you dislike about the product?
The original building of the system of having key words imported for convos for the Bot to pick the correct flow and Knowledge Article If you previously have never had an AI bot.
What problems is the product solving and how is that benefiting you?
The problems that Aisera are solving for us is to allow us to have users get assistance with their issue without having to speak to a representative if it's after hours or to find the right article for their issues. First line of help to resolve or gather more information from the user
Aisera Delivers on its Promises
What do you like best about the product?
I have been impressed with the ease of use and ability to integrate into 3rd party solutions. Visibility to performance metrics is out of the box, giving you the answers you need with a click of a button.
What do you dislike about the product?
We have yet to find anything we "dislike" about Aisera. Like with all solutions, you cant expect 100% support for 3rd party integrations. However, Aisera's out-of-the-box capabilities and their help in creating those connectors have been phenomenal.
What problems is the product solving and how is that benefiting you?
We went to Aisera to help us with automation and improving our self-service capabilities within IT. Since implementing Aisera we have been able to drive time-consuming requests that typically route through our help desk back to the business using automated workflows through Aisera's AI chatbot.
Decent chatbot software
What do you like best about the product?
Aisera was good about partnering with us on the rollout. The business team is happy with the deflection results and accuracy of knowledge predictions. It's been fairly low maintenance since go-live.
What do you dislike about the product?
Aisera is a fairly young product, so the feature set isn't as large as some competitors.
What problems is the product solving and how is that benefiting you?
Embedded self-service deflection with a basic chatbot that can return knowledge articles to deflect to self service before handing off to a separate system for live chat.
Ease of setup and great follow up
What do you like best about the product?
Great product and even greater team behind the product.
Product is user friendly and has great possibilities to add more features down the line.
Having the visuals helps with new setup and training.
Product is user friendly and has great possibilities to add more features down the line.
Having the visuals helps with new setup and training.
What do you dislike about the product?
Although the visuals make the setup easy, it would be great to have more background documentation as a reference.
What problems is the product solving and how is that benefiting you?
.
Their bot enables our users, their team enables us!
What do you like best about the product?
The admin console is easy to use! I've been able to jump right into viewing dashboards, viewing unresolved conversations, creating intents, and more. Being able to do this myself has saved a lot of time and resources, for both Aisera and Chegg.
What do you dislike about the product?
The bot is very admin- and technician-friendly, but could be a bit more user-friendly. Like if the bot is integrated into ServiceNow, which knows if a user has a Mac or a PC, why would the bot ask the user to choose between Mac or PC password reset articles? (Maybe this is a problem with Chegg's integration or ServiceNow's abilities; apologies if so.)
What problems is the product solving and how is that benefiting you?
After about a year of reviewing unresolved conversations, we were starting to wish the bot's AI would improve a bit more. Then, Aisera tells us we're about to receive an AI upgrade! Perfect timing, and exactly what we needed. They offered without us even having to ask.
Aisera is surpassed our expectations!
What do you like best about the product?
We chose Aisera because they can directly integrate with our backend and create workflows that we currently have to do manually. Our main goal is ticket deflection, and to make that work, we require both knowledge-based search and backend integration. Aisera's team has been extremely helpful and a joy to work with. We initially thought launching a chatbot would be a heavy lift for our team. However, we are happy to say that the team at Aisera has worked with us weekly from the very beginning to make this process as smooth as possible. They have been very helpful and attentive to our needs throughout. Kudos to Vasudha and Balaji for that!
What do you dislike about the product?
Not much to add here! My only comment is that adding intents to new help center articles could/should be a bit easier. While I do understand we have a niche product, setting up the intents required a lot of testing between both of our teams. This is something I brought up to the team and we will work on together.
What problems is the product solving and how is that benefiting you?
Ticket deflection: helps us provide a more self-serve experience to our users while allowing our team to focus time and energy on less manual tasks and more complex situations.
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