Network for Good
Bonterra TechnologiesReviews from AWS customer
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New User
What do you like best about the product?
NFG is easy to navigate and has many only resources.
What do you dislike about the product?
As a new hire to the nonprofit, I was disappointed that I was not offered an in-person onboarding session even though no one else had used that resource.
What problems is the product solving and how is that benefiting you?
NFG allowed us to have a robust CRM for the first time. Communicating with donors via email or text is simple and easy. Donation tracking is easy to understand.
Trouble getting paid
What do you like best about the product?
Donor management. It flagged donors who need thanking.
What do you dislike about the product?
Getting paid once a month by check. A check was lost in the mail. Network for Good said they would not replace it for 90 days. Our event was in 60 days! We raised the money to have that event, which was now in jeopardy because we could not get our OUR MONEY. We had to jump through multiple hoops to get our own money. Barely make it in time to save the event. 90 days from when the original should have arrived. Then, they delayed subsequent checks! WE COULD NOT GET THE MONEY WE RAISED! This policy could destroy a small non-profit and certainly hurt us.
What problems is the product solving and how is that benefiting you?
Keeping up with donors.
Mafico Leadership Renewal Institute
What do you like best about the product?
The support system is excellent! Easy to reach someone whenever I need help.
What do you dislike about the product?
So far, Nothing. Everything is working..
What problems is the product solving and how is that benefiting you?
Fundraising and accounting for money received and donor list
Great Company
What do you like best about the product?
Good technical assistance. Quick replies to our questions
What do you dislike about the product?
They send too many emails. We would like to be able to embed videos in our eblasts.
What problems is the product solving and how is that benefiting you?
It solves our need to maintain an accurate donor base, and effectively thank our donors.
Network For Good is a unique and important tool for donor management.
What do you like best about the product?
You can send custom thank you videos to donors. If donors are not acknowledged you get notified and you can take action of sending thank you letters to the donors.
What do you dislike about the product?
The donation platform has so many steps which might discourage donors from completing the donation process. I appreciate that the information collected can be used to contact donors later but we also risk the donors the process.
What problems is the product solving and how is that benefiting you?
Donor management. Previously we had to use Excel docs to record donations. But with NFG we can receive donations, keep records for easy retrieval, communicate with donors as well text-to-give features.
Everything we need without the headache
What do you like best about the product?
We are only a new nonprofit that is starting out and we know the importance of investing in a donor management system from day 1 that will allow us to grow. Network for Good takes away the headache of tracking everything ourselves whilst allowing us to cater to our individual needs as we grow and evolve.
What do you dislike about the product?
The onboarding process is fantastic the only thing that I wish was that we would have it last longer. Maybe an extra month or two would help especially if you are only just starting out in the process.
What problems is the product solving and how is that benefiting you?
One of the best parts is the ease with which you can navigate the donor management system. Even allowing users who might not be the most technologically savvy can locate that they need as it is user-friendly and not overally too busy, so a user can locate what they need with a little exploring.
Network for Good is user friendly!
What do you like best about the product?
The upside of using Network for Good is that it's a user-friendly platform that allows me to complete looking up donor contact information, acknowledging their donation and sending an acknowledgment email all from one convenient location.
What do you dislike about the product?
Due to the limited functions that I utilize Network for Good in my day-to-day work, I don't have any dislikes to share at this time.
What problems is the product solving and how is that benefiting you?
At times when I'm trying to verify donor information from our In-Kind donation log that might be incomplete i.e. missing an email or phone number, I can access Network for Good by putting the donor's name into the Contact search field and if the donor's donated to us before their information comes up for me and I'm able to fill in the missing blanks on our In-Kind log and acknowledge the donor's email and send them an acknowledgement email of their donation.
Small, but growing non-profit
What do you like best about the product?
Having all information in one place, email blasts are easy to review, I don't know what else i like at this time, I am just trying to fill in this response so I can submit.
What do you dislike about the product?
Year-end summaries are hard to format, what else am I supposed to say here? I thought I only had 40 characters, but apparently there are more and I have to use all of the.
What problems is the product solving and how is that benefiting you?
Donor management - keeping things organized
I have had a great experience so far.
What do you like best about the product?
Being able to call and talk to a real person.
User friendly.
User friendly.
What do you dislike about the product?
Not open on weekends. Writing letters like Thank you letters is not good at all. Have an actual word processing program or even allowing an import of a letter.
What problems is the product solving and how is that benefiting you?
No problems
Great Jumpstart!
What do you like best about the product?
Being there when you get stuck on something. I like having a coach. I like being able to have a tool that can do so many things in one.
What do you dislike about the product?
I think the onboarding can go a little bit longer. It helps to be able to have a little bit more time with the welcome team to get set up. This would help especially during those times that meetings would have to be rescheduled.
What problems is the product solving and how is that benefiting you?
Lighting the Way Pastoral Care is good for solving communication barriers with donors, volunteers, and with the public. I love the email blasts.
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