Confluence
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Documentation management for your organization
What do you like best about the product?
You can have different types of media added to enrich your documentation, so it's open far beyond conventional traditional formats i.e. docx, xml, etc. you use flow charts, diagrams, or technical tools to improve your information.
What do you dislike about the product?
formatting documents can be a little tricky, specially if you use many different headers, titles and paragraph layers, at times it can be frustrating to get it right or make it work smoothly
What problems is the product solving and how is that benefiting you?
democratizing information and the possibility to create workspaces for different business units where various team members can contribute to improving the strength of the information and the quality of the knowledge
Recommendations to others considering the product:
Be patient with the formatting since it can be a little tricky to have Confluence work it exactly as you mean; besides that, you should quickly convey the information you want to your team and other teams.
Be sure to leverage the many options to create an enriched experience for those unfamiliar with the topic. Confluence is a great tool to use for documentation.
Be sure to leverage the many options to create an enriched experience for those unfamiliar with the topic. Confluence is a great tool to use for documentation.
Best Knowledge Base System
What do you like best about the product?
The Analytics part.I can review the most popular content and most active users.The calendar is also very helpful because we can turn COnfluence into a project manangement system.
What do you dislike about the product?
Sometimes the platform is very slow when knowledge base pages have a huge amount of data. Hopefully in the future we can have a lighter interface that can handle the huge amount of data.
What problems is the product solving and how is that benefiting you?
Multiple, we have a all in one platform, project management, team calendar, knwoledgebase, team tasks. We use this daily and our productiviy has grown and we can concentrate on work rather than searching for word docuemnts and excel.
Bad UI and Usable product
What do you like best about the product?
Ability to organise content in various sections
What do you dislike about the product?
The UI is a bit out of date. It does not look good. It takes time to load
What problems is the product solving and how is that benefiting you?
Documentation, Sharing tutorials, Asking questions are some of the problems. Its easy to share new content. The organization of content is pretty well handled
With an Engineer Mind, Perfect Collaboration Tool
What do you like best about the product?
Confluence is a versatile tool that can be used for an abundance of collaboration, storage, and tracking purposes. There are really unlimited uses for this software, which makes it a very useful tool to have on any team. Connecting to other Atlassian products, programs such as Jira only improve the functionality of Confluence. In HR, we generally use it to house policies, policy revisions, approvals for requisitions, quarterly goals for employees, collaborating on official documents, and more. I am certain that there are many other uses that would benefit us greatly, and we simply need more time and experience with the product to learn more.
What do you dislike about the product?
The endless functionality of Confluence is a double-edged sword- while Confluence truly has many uses, for non-engineering minds such as my own, there are so many uses that are going unused, and are too complicated to use. Reporting functions, template creations, full-potential collaboration efforts, spaces, etc- for my not-tech mind, at the surface level this software is very easy to use, but there are many things beyond the surface that become much more difficult to use. For example, connecting Confluence to Jira and having the two systems talk to each other (both Atlassian products)- easy in concept, not so common sense in application. I recognize that more training and time with the product will be beneficial, and this isn't a determining factor for my enjoyment of the product. It is simply a bit frustrating at times.
What problems is the product solving and how is that benefiting you?
We are storing many company documents and policies on Confluence. The overall company has many spaces within this software for many forms of utilization, but for HR, we find it useful to have documents, version history, and links that we can easily send to people to refer to policies. We used to use our HRIS system to store policies, but to refer back to them or send to employees it was time-consuming to log into the portal that logs out after 5 minutes of inactivity, find the document, download it, then send. With Confluence it takes 3 clicks of my mouse to find a document, and I love its simplicity.
A review of Confluence
What do you like best about the product?
In a professional setting, it is a nice and secure way for you and your peers to collaborate on and view documentation. It is easy to create, format, manage and share documents. Plus since it is part of the Atlassian suite, it easily integrates with their other tools such as the Jira task tracking tool.
What do you dislike about the product?
One setback of the tool is that it lacks a good search feature. It can be difficult to search for a particular document that you are looking for if you can't remember where exactly it resides.
What problems is the product solving and how is that benefiting you?
I use Confluence in a professional setting to manage all of our proprietary documentation. We plan projects, document product requirements, user feedback, and meeting notes within this tool.
Great Collaboration tool for documentation
What do you like best about the product?
It provides an easy and great way of collaborating while documenting almost anything and everything for an Org. The UI is pretty user friendly, making it convenient for users to use.
What do you dislike about the product?
The formatting sometimes becomes challenging, hope it provided better text formatting from the presentation standpoint
What problems is the product solving and how is that benefiting you?
Documenting FAQs
Documenting Existing Processes
Writing existing features
Demonstrating POCs
Project Plans
Documenting Existing Processes
Writing existing features
Demonstrating POCs
Project Plans
Confluence is a great space for our project documentation
What do you like best about the product?
The WYSIWYG editor is pretty good and allows me creating documentation pages easily. I also like there are lots of additional features to enhanced the standard possibilities - I can insert a code widget, a diagram widget, etc. That is helfpul.
What do you dislike about the product?
Sometimes it is difficult to look up what I am looking for. There are too many entries returned. Also I do not like that if I share with somebody a URL of a page and then the page title changes, the URL becomes invalid.
What problems is the product solving and how is that benefiting you?
Documentation of software we develop in our company.
Recommendations to others considering the product:
Confluence is a great way to keep documentation for your project. Its WYSIWYG editor is easy to use and has a plethora of feature which are easy to understand. Despite the easiness of use it offers a lot of features also to cover diagrams, code snippets, etc.
Confluence and its siblings are a vital part of our organization
What do you like best about the product?
Confluence allows our organization to consolidate our documentation into one software - this is essential when using other Atlassian products such a JIRA to enable team members to refer to all relevant information.
What do you dislike about the product?
There isn't much criticism I can direct towards Confluence. We have had some team members experience difficulty finding the desired documentation when searching for an issue using only keywords.
What problems is the product solving and how is that benefiting you?
The benefits from using Confluence are vast; in a mostly-remote work environment, providing access to all technical documentation to team members worldwide is crucial to our operations.
Recommendations to others considering the product:
I highly recommend gauging your organization's need for Atlassian's sister products when considering Confluence. While Confluence is a mighty tool on its own, it truly shines when used alongside other Atlassian software such as JIRA.
Good collaboration wiki tool!
What do you like best about the product?
Easy to create shareable content such as documents, notes, wikis, how-to guides, etc.
What do you dislike about the product?
Formatting tools could be expanded, e.g. being able to have more options in terms of fonts, table sizing, etc.
What problems is the product solving and how is that benefiting you?
Creating and sharing documents that do not require formal approval/sign-off can reside in Confluence instead of the company's document management system.
Confluence: A Wonderful Tool for Documentation
What do you like best about the product?
I like how customizable Confluence pages are and how easy it is to edit them. You can add images, tables, hyperlinks, videos, and much more. This makes documentation an easy process that's very beneficial for your entire team.
What do you dislike about the product?
Honestly, there isn't anything I dislike about Confluence. I've had a positive experience each time I've used it.
What problems is the product solving and how is that benefiting you?
We use confluence to document the processes our team routinely utilizes. Our Confluence pages help new team members get up to speed on our workflow and help more seasoned team members refresh on topics they don't necessarily use every day.
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