Confluence
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Great knowledge hub
What do you like best about the product?
Confluence is really easy to navigate and has a really low learning curve which is nice since it makes it a great tool to use to onboard new employees and to train existing employees on new features.
What do you dislike about the product?
I don't have any one thing that I dislike about Confluence. I think it's only limited by the creativity of the user and otherwise it is an easy to use tool and it is very felxible.
What problems is the product solving and how is that benefiting you?
We are using confluence as a knowledge center so that we can make sure that we minimize the number of gaps in information for new hires and existing hires going through a new feature.
Easy to use wiki
What do you like best about the product?
It is easy to use and that you can use macros that link to other Atlassian products
What do you dislike about the product?
The macros to link JIRA tickets can be slow to render.
What problems is the product solving and how is that benefiting you?
We are looking for a cross organizational wiki.
Excellent solution for companies of all sizes
What do you like best about the product?
I love that it is customizable in every way. You can create sections segmented by department, roles, and so much more. Plus you can use the tool as an internal/external wiki page for your company/department.
What do you dislike about the product?
I wish that the steps to making edits and pages were a bit more simplistic. I also would love to be able to make certain entries private by department or role a bit easier.
What problems is the product solving and how is that benefiting you?
The company I did work for used Confluence as an internal wiki page of sorts for data and sharing information. It was very useful if we could get folks to use the platform.
Reviewing Confluence
What do you like best about the product?
I enjoy that Confluence offers you an opportunity to have all your work in one place. I appreciate that it gives you a chance to organize your work and also allows you to create and also capture the information on any project that they are working on.
What do you dislike about the product?
As much as Confluence offers a great range of pros, it also poses a few flaws. In rare cases, you do find that your work was saved successfully, but you don't seem to find it when you do need it.
What problems is the product solving and how is that benefiting you?
Confluence is a fantastic workspace where you get to create, capture, and also share information on any idea that the team is working on. It is excellent as it allows visibility for each team member, allowing for the best work to be provided. The team gets to create pages for almost anything that needs to be completed. Furthermore, you can use various templates for the information.
It's okay.. search could be better
What do you like best about the product?
Integrates nicely with JIRA and Slack. Can be very helpful if teams organize their knowledge well.
What do you dislike about the product?
Often search is lackluster, organization always varies between teams, and there aren't many quality control measures you can implement company wide.
What problems is the product solving and how is that benefiting you?
Knowledge base, team bios, org charts, team SOPs all live here. Saves time in seeking information.
Recommendations to others considering the product:
Try to encourage best practices around organization of content and give guidelines and templates for certain types of docs to encourage consistency
Best Way to Explain Project Details
What do you like best about the product?
It's really easy to use for creating detailed pages related to the project; it's fast, has many features to edit the page—so many options to import documents as external like excel tables.
What do you dislike about the product?
Asking to login again and again. Sometimes imported tables failing.
What problems is the product solving and how is that benefiting you?
We're solving the problem of the complexity of explaining the project to developers and other internals. Even the person not part of the teams, thanks to confluence pages, they can easily understand how the project process works.
Great place to keep all the documents and retrospectives of your organization
What do you like best about the product?
Single place to have all the software documentations, meeting notes, retrospective, sprint details etc. Many people can edit a single doc at the same time.
What do you dislike about the product?
Sometimes editing together a single doc can get tricky.
What problems is the product solving and how is that benefiting you?
All the people in the organization can keep their docs at a single place. There is an app as well which makes it even easier.
Recommendations to others considering the product:
Easy to use, makes documentations fun and easier to record.
Good for team collaboration!
What do you like best about the product?
It is an amazing tool for documentation. It has a very easy-to-use interface and some great tooling for documenting diagrams/graphs and tables as well. It is easy to integrate with tools like Jira to integrate into your workflows. We use it quite heavily and love how is it is. One of the other features we really like is the ability to track the history of the document and the ability to see who made what changes.
What do you dislike about the product?
One of the features we really miss is the automatic spell and grammar check. It would be really helpful to have it integrated. Although it has few good integrations with other Atlassian tools, it would be really nice to integrate it with a wider range of tools. Also searching ability could be improved.
What problems is the product solving and how is that benefiting you?
We are integrating it with our SDLC and it is very good for documenting the changes. One thing we have to make sure is we utilize it properly to not lose track of it, as it is hard to emphasize teams to make it part of their development process.
Shared Space for Collaboration
What do you like best about the product?
I like the ability to easily customize pages, structures, and content to make it easy to find. I love the integration with Jira to create easy to use and fully traceable reporting between the two. In addition, I like the ability to store and collaboratively edit documents with teams so that there is always a single source of truth.
What do you dislike about the product?
I wish there were easier / more ways to get creative. To make a Confluence page visually appealing, it can sometimes take an extra bit of work to figure out. We aim to make our pages welcoming so visitors want to read the content, but finding new and creative ways to do that takes a bit more time.
What problems is the product solving and how is that benefiting you?
With Confluence, we are solving for disparate sources of documents, knowledge articles, and shared drives. We are creating a single source of truth for everything that we do / need and gives us a common place across the workplace. in addition, the level of collaboration across our work has increased since our use of Confluence.
Confluence is a great resource for knowledge base articles
What do you like best about the product?
Confluence allows our teams to create and manage knowledge base articles for future reference. It has great tools that allow us to create well organized content
What do you dislike about the product?
While the tools we have to create articles are useful, it is not as robust as we'd like. Integrating more editing tools would be a huge plus to create well organized content
What problems is the product solving and how is that benefiting you?
Confluence has allowed us to organize our knowledge base articles in a way that helps us to easily find what we're looking for. It allows new members to share their knowledge, as well as find help when needed
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