Confluence
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Organizational Tool
What do you like best about the product?
The ability to organize and create documentation into different "spaces" and subsets within those spaces.
What do you dislike about the product?
I find the creation space of Confluence to be a bit confusing and not as user-friendly as it could be. The editing and creation of articles seem to take more steps than necessary.
What problems is the product solving and how is that benefiting you?
Internal knowledge base. It benefits us to have one space that all teams can create documentation in to share with the broader audience outside of their immediate team.
Best collaboration platform
What do you like best about the product?
Overall it's a good experience to create documents and collaborate with the team
What do you dislike about the product?
Dashboard experience could have been done better
What problems is the product solving and how is that benefiting you?
I primarily use confluence for high level designs and ideation in my team
Great documentation management / knowledge base system
What do you like best about the product?
It is an easy-to-use platform for recording knowledge / information and all kinds of documentation for your company, projects, processes, and all else.
It's easy to use, fast, aesthetic, and provides a wide range of shortcuts beginning with slashes (e.g., /code for a code block, etc.).
It's easy to use, fast, aesthetic, and provides a wide range of shortcuts beginning with slashes (e.g., /code for a code block, etc.).
What do you dislike about the product?
You don't get a lot of analytics on who's looking at your docs, and also the auto-suggestions at the bottom of a page to other related pages are sometimes weak.
These are fairly minor; I think there is a lot more to like than to dislike.
These are fairly minor; I think there is a lot more to like than to dislike.
What problems is the product solving and how is that benefiting you?
Confluence allows me to provide a knowledge base for my team and others in the community on forms, processes, procedures, how-to's, and all kinds of things. I take delight in making an organised space that leads people to the information they need. I like to make Confluence pages with all the things I wish I knew when I started in the business, and had to find out all by myself.
Some tips I have - if you have a page with sub-pages, use a "children pages" control to act effectively as a table of contents. And, of course, have a table of contents on your pages with information. Group pages in a logical way. Use tags cleverly to help people find things. Don't store passwords in Confluence (of course!), but do provide helpful information on why projects exist, where source code is, design decisions, how to use things, how to administer things, how people should set up their computer, where they go for help, etc. etc.
Some tips I have - if you have a page with sub-pages, use a "children pages" control to act effectively as a table of contents. And, of course, have a table of contents on your pages with information. Group pages in a logical way. Use tags cleverly to help people find things. Don't store passwords in Confluence (of course!), but do provide helpful information on why projects exist, where source code is, design decisions, how to use things, how to administer things, how people should set up their computer, where they go for help, etc. etc.
Simplify team collaboration, organization development and asset documentation with Confluence Suite
What do you like best about the product?
I am absolutely in love with the ease of use of Confluence. It makes collaboration easy and intuitive, and keeps information secure and organized. The integration with Jira is a big plus; being able to track tasks in one platform without duplicating or re-entering data saves time that can be used elsewhere! I also appreciate the ease of use - multiple tutorials available when needed, a visually appealing design that makes it easy to navigate the site structure and menus are also top-notch features. Overall, Confluence is an impressive product that I highly recommend.
What do you dislike about the product?
What I don't like is Confluence's lack of a more tangible, visible and measurable presence when incorporating social media into marketing strategies. I'm also disappointed by the limited coverage of the content creation organization, which is needed to improve the quality of products, but is not optimally supported by the features and functions of this software.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of keeping everyone informed and eliminating miscommunication. The direct benefit for me is increased productivity, as I can easily connect with different companies and services to create an efficient workflow.
Good software for documenting
What do you like best about the product?
Being able to search in all document directory by name
What do you dislike about the product?
Formatting text sometime isn't the smoothest of experiences in Confluence
What problems is the product solving and how is that benefiting you?
Concentrating knowledge in one accessible place where everyone on the team can view/edit.
Works fine unless you are technically inclined
What do you like best about the product?
Once setup at an organization it is easy enough for anyone to use and publish documentation or information about about varying subjects and can be used as a simple internal website maker
What do you dislike about the product?
if you have ever built a website before it is extremely frustrating to use some of the limited or half functions that never do quite what you want or require too much fiddling to do something simple
What problems is the product solving and how is that benefiting you?
internal publication in a shared space of product knowledge - to store for what we've done and save from loss of information from employee turnover - landing page for others in the company to know more about a product or service
A good way to manage content and documentation for everyone
What do you like best about the product?
It's easy to use and has fairly good editing capabilities for individual pages. Makes it a good central place to store info.
What do you dislike about the product?
Searching through documents and keeping things up to date can be a challenge and the software doesn't help much with that.
What problems is the product solving and how is that benefiting you?
Stores some information that we wouldn't have another place for.
Full Service Care
What do you like best about the product?
Easy to archive documentation for employees to locate and share. Creating calendar event.
What do you dislike about the product?
A bit cumbersome, sometimes the sear feature does nt pick up all the options that are being searched for
What problems is the product solving and how is that benefiting you?
Easily find documented issues and quickly find and assist customer with the same issues.
Confluence is great!
What do you like best about the product?
We use Confluence as a source of truth for documentation. Love the restrictions that each department can set up for their pages/spaces. One of the biggest pluses is that IT can document and list self-service steps that the company can refer to.
What do you dislike about the product?
After some time, the documentation becomes outdated. If there was a way to clean up outdated documentation more efficiently, that would be a huge help
What problems is the product solving and how is that benefiting you?
It allows our departments to have one place to go for information - Whether it be department restricted or company wide
Confluence: way to organise documents within team/ organisation
What do you like best about the product?
Very innovative way to organise documents within product team. Product team can comment on docs as well
What do you dislike about the product?
Do not have dislike button, needed when some documents are not uptomark
What problems is the product solving and how is that benefiting you?
All the knowledge in one place.
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