Confluence
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great creative platform and alternative to the tired old office suite
What do you like best about the product?
quick flexible way to create a collaborative space for a team, with rich set of widgets
What do you dislike about the product?
can't think of anything - perhaps the lack of tools to convert Confluence content to more traditional productivity products like Word or Powerpoint
What problems is the product solving and how is that benefiting you?
have created collaborative spaces at work to communicate project requirements, progress, results
Great collaborative documentation system with good integrations
What do you like best about the product?
It's very easy to collaborate on documentation. It integrates flawlessly with the rest of the Atlasssian suite and there are plugins for most anything else (draw.io is one we use extensively)
What do you dislike about the product?
A bit browser-intensive as with most javascript based apps. Change control is a bit flaky at times, especially when multiple people edit the same page.
What problems is the product solving and how is that benefiting you?
Needed to document all-the-things! This does this well in a cloud-based environment and easy to keep updated.
Recommendations to others considering the product:
If you're already an Atlasssian user, it works well. Pretty much a no-brainer
Flexible and Customizable
What do you like best about the product?
My favorite part of the product is that different departments/teams within the company can customize spaces to serve our various (many times different) purposes. I also appreciate how everything is easily searchable
What do you dislike about the product?
This may seem a bit nit picky, but my least favorite thing is that I can't have separate lists of attachments on one page. There very well could be a way to program around this, but I haven't figured it out, and it would be very, very useful.
What problems is the product solving and how is that benefiting you?
It's been very helpful in organizing and time/date stamping/saving versions of documents. Version control has been huge. It's also been a good resource for building dashboards to keep my team informed of the status of various projects etc.
Recommendations to others considering the product:
I would recommend doing a test run (if possible) to see if it meets all of your needs. It's been great for mine, but I'm sure it has some limitations/some things that can only be fixed by pricey add-ons.
Confluence Allows Our Team to Be Through
What do you like best about the product?
I love that you can do anything in confluence. I can customize templates to have the look and feel of my company. I can create requirements for product builds using templates.
Alfrea keeps track of tasks and each person on our team is able to set up thier own confluence pages. There are so may add ins and things I have yet to explore. I love that I can log in and never be bored using Confluence.
Alfrea keeps track of tasks and each person on our team is able to set up thier own confluence pages. There are so may add ins and things I have yet to explore. I love that I can log in and never be bored using Confluence.
What do you dislike about the product?
I honestly don't dislike anything about the tool. The fact that there is so much to learn gets overwhelming at times but I am thankful that all of the information is easy to find.
What problems is the product solving and how is that benefiting you?
Alfrea is writing requirements in confluence and storing all of our product build information in one centralized place. The benefit of staying organized and having everything at your finger tips is amazing.
Recommendations to others considering the product:
Really take the time to get to know the tool. There are many uses beyond what is on the surface.
Very nice to have
What do you like best about the product?
Easy sharing of documentation with other users, also integrate well with other tools like email or Jira.
What do you dislike about the product?
You can't abbreviate word in Quick Search field. If you don't write full word you will get nothing in search results. This is really irritating.
What problems is the product solving and how is that benefiting you?
We have our wiki page with lot of technical guides for our product.
Recommendations to others considering the product:
Easy to use. Great place for all your documentation.
Mostly "good enough."
What do you like best about the product?
Fairly easy to learn. Users can get going without too much training. Easy to set up "watch lists" to receive notification when there are changes made to a page in which you might be interested, or even a particular category or group page. You can set up different groups and let each have their own accessible area.
What do you dislike about the product?
I think there could be better integration with JIRA. It's also possible to get extremely disorganized. I also dislike that after a certain period of time, it's hard to capture the "flow" of a project, e.g., wanting to see why and how you designed a particular feature and how it has evolved over a period of a decade or so.
What problems is the product solving and how is that benefiting you?
It's good for all stakeholders to store their contributions in once place. As long as everyone buys in to storing their contributions in Confluence, it's all good. But the minute Confluence does not meet a particular need, or if someone prefers to, say, keep their documents in another tool (such as Box), it can get pretty messy again and pretty pointless.
Recommendations to others considering the product:
Try it out to see if it meets your needs. If it already does everything that you need, then fine. I would also recommend trying Support. I am not the contact for Support in my current role, so I have no needed to do so, but that is something that would be very important to me, especially if I was paying the bill. As a user, I would have liked to have had the option of contacting Support because some things have not been at all intuitive, and I have wasted time trying to figure out how to do a certain task.
One central space for both internal and external documentation
What do you like best about the product?
1. How draft and published pages work
2. Inline comments for collaboration within documents
3. Customization of PDF export
2. Inline comments for collaboration within documents
3. Customization of PDF export
What do you dislike about the product?
1. No customer forum
2. No scheduling when to publish a page
3. Only one excerpt per page
2. No scheduling when to publish a page
3. Only one excerpt per page
What problems is the product solving and how is that benefiting you?
We use Confluence for both internal and external documentation.
Internally, we put in all ideas in our product roadmap for consideration and discussion before deciding which one will be included in release and then put in Jira. Also, we prepare budget planning here, make meeting notes, sales resources and funnels are here.
Together with Camala plugin, we publish our online documentation for customers via Confluence. We have one current version of online guide, but also keep older versions for customers that have our older application.
Internally, we put in all ideas in our product roadmap for consideration and discussion before deciding which one will be included in release and then put in Jira. Also, we prepare budget planning here, make meeting notes, sales resources and funnels are here.
Together with Camala plugin, we publish our online documentation for customers via Confluence. We have one current version of online guide, but also keep older versions for customers that have our older application.
Recommendations to others considering the product:
No. 1 choice, especially for those using Jira in terms of product/project planning.
Confluence enables collaboratiion with a globally distributed agile team.
What do you like best about the product?
Integration with Jira. Great way to collaborate with an agile team.
What do you dislike about the product?
Like many flexible tool it can quickly become disorganized if the team doesn't have some structure and standardization.
What problems is the product solving and how is that benefiting you?
The business problem we are solving is collaborating amongst a globally distributed agile team.
Recommendations to others considering the product:
Have a plan and some standards for organizing spaces.
Great for knowledge sharing
What do you like best about the product?
1. Great flexibility, especially with user privileges
2. Vast number of good add-ons.
3. Easy to use, yet powerfull text editors
4. Good macros
2. Vast number of good add-ons.
3. Easy to use, yet powerfull text editors
4. Good macros
What do you dislike about the product?
Converting to offline doc like PDF can be troublesome - particularly if you want to export the whole space (user manual).
Also, interaction with anonymous users (if your wiki is open for outside users like customers) could be better. For instance, is no "public mode" for when you display a page to anonymous user so you have to remove an object (Tools button i.e) completely because you want to hide just one element under it (page history for instance).
Also, interaction with anonymous users (if your wiki is open for outside users like customers) could be better. For instance, is no "public mode" for when you display a page to anonymous user so you have to remove an object (Tools button i.e) completely because you want to hide just one element under it (page history for instance).
What problems is the product solving and how is that benefiting you?
1. Online wiki for employees and team members. We managed to break knowledge silos and get that info and know-how available for appropriate people, always. Less delays and waiting for the guy that knows it.
2. We created an online user manual for our product available to anonymous users so now we always have up to date manual available for customers. Since we added some support, troubleshooting and installation info to the manual, we have less support tickets and less time to reply since our response can be shorter with added documentation links.
2. We created an online user manual for our product available to anonymous users so now we always have up to date manual available for customers. Since we added some support, troubleshooting and installation info to the manual, we have less support tickets and less time to reply since our response can be shorter with added documentation links.
Recommendations to others considering the product:
1. Great for breaking knowledge silos (internal documentation)
2. Very good for making online documentation available to users, but look for plugins to enchance this
3. Check the plugin you need, and if they are available for on premise and cloud versions
4. If you have JIRA, integration is rather good.
2. Very good for making online documentation available to users, but look for plugins to enchance this
3. Check the plugin you need, and if they are available for on premise and cloud versions
4. If you have JIRA, integration is rather good.
Confluence
What do you like best about the product?
It's flexibility to become whatever you want it to be.
What do you dislike about the product?
That's also a negative sometimes that there is so much you can do, a little more direction or suggested guidelines would be awesome.
What problems is the product solving and how is that benefiting you?
It solves our company communication issues by bringing nearly all communication to one place.
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