Confluence
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Happy user from a large enterprise
What do you like best about the product?
Team collaboration is important, but being able to simply publish content (including graphics using the Glify plugin) has been huge for project design and documentation.
What do you dislike about the product?
while evolving, the functionality for tagging (e.g. hyperlink) I find is not intuitive.
What problems is the product solving and how is that benefiting you?
documentation, design ideas, and collaboration with the team
Confluence
What do you like best about the product?
similar to wikipedia and it has a friendly interface
What do you dislike about the product?
Hard to navigate and the tool is slow sometimes
What problems is the product solving and how is that benefiting you?
Elicitation
Awesome site
What do you like best about the product?
Software assistant rocks! Great way to streamline the process
What do you dislike about the product?
Too many choices, difficulty in learning a new portal
What problems is the product solving and how is that benefiting you?
I like software demo option
Confluence Review
What do you like best about the product?
The ability to document information and easily access it and find it later on. Even if there is a lot of content on the Confluence page you can add a Table of Contents to make it easy to find what you need.
I like that you can grant access to specific individuals to the page or to exclude people from the page.
I like the calendar option where you can manage calendars for multiple people or projects in one view.
I like that you can grant access to specific individuals to the page or to exclude people from the page.
I like the calendar option where you can manage calendars for multiple people or projects in one view.
What do you dislike about the product?
Ease with which I can find a page of information I have not been to before. It would be nice to see everything I have access to in one location.
What problems is the product solving and how is that benefiting you?
Documentation
Training
Resource for historical information and for information when employees leave the company
Travel calendars for specific teams
Training
Resource for historical information and for information when employees leave the company
Travel calendars for specific teams
Pretty good content collaboration tool.
What do you like best about the product?
User Friendly interface allows for quick site creation.
What do you dislike about the product?
Looking forward to additional Widgets for Google Drive content that allows for realtime edits of the documents.
What problems is the product solving and how is that benefiting you?
Centralized Documentation space and collaboration. We additionally leverage this for Executive Summaries.
Recommendations to others considering the product:
Good tool with potential.
good tool for templates and info sharing
What do you like best about the product?
I use Confluence to create documents from a confluence template and share with others, allowing them to comment, review, and approve.
What do you dislike about the product?
I've found that the search tool isn't that great
What problems is the product solving and how is that benefiting you?
We use this tool instead of emailing documents and have solved communication problems because we can all comment on the document in one place
Documentation
What do you like best about the product?
I love the ease in which you can document processes and share with your team members.
What do you dislike about the product?
I haven't figured out how to connect confluence to Desk.
What problems is the product solving and how is that benefiting you?
Documentation Gap
Recommendations to others considering the product:
Better documentation on how to connect to different software such as Desk
Works well if your using other Atlasssian Products
What do you like best about the product?
Integrates well with other Atlasssian products.
What do you dislike about the product?
Sometimes features that should be standard are only available via plugins.
What problems is the product solving and how is that benefiting you?
Knowledge base.
Confluence
What do you like best about the product?
The ease with which you can create and share content. The look and feel of the interface. Confluence provides a refined UI with nice touches. The marcos are easy to use and become second nature. Support is excellent and the application has been remarkably stable.
What do you dislike about the product?
There's not much to dislike in the context of our requirements. Areas where enhancements would be most useful include integration with major file sharing services such as Box and OneDrive. There are plugins for Box and Google Drive but they need improvement. Integration with external calendars such as Exchange would be nice. It might be available with Atlassian's Calendar app but that is too expensive for us. We'd also like to see easier integration between cloud-host HipChat and server/local-hosted Confluence.
What problems is the product solving and how is that benefiting you?
Knowledge sharing within our organization was the number issue we sought to address through our Confluence implementation. We've accomplished that thanks in large part to the use of Confluence. As with any other project user and leadership buy-in were more critical. However, in this case, software did not get in the way and actually helped us because of it's functionality and design.
Recommendations to others considering the product:
Try out all the other apps that might fit your requirements. Consider your resources and requirements. What works for one organization might not for another. WE started with close to 20 candidates and honed in on 4. Confluence was our top pick after vigorous review baed on our needs and resource availability.
Good Collaborative documentation
What do you like best about the product?
Better documentation portal than G-doc in terms of grouping, versioning, sharing and tracking.
Support the easy way of maintaining the Wiki of all functions.
Support the easy way of maintaining the Wiki of all functions.
What do you dislike about the product?
User experience can be improved. Integration with other softwares can be made easier
What problems is the product solving and how is that benefiting you?
Team collaboration improved
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