Confluence
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Great way to organise knowledge!
What do you like best about the product?
Ability to store large volumes of data in a clean and searchable format which you can organise hierarchically. The page editing features are also fully fledged resulting in easy to read documentation with contents pages, links, images, etc. You can also add plugins to increase the functionality.
What do you dislike about the product?
The search can be a little clunky at times.
What problems is the product solving and how is that benefiting you?
Storing knowledge about systems in a single place, neatly organised to help ease of access for developers and front line support staff.
Very good product for Documentation
What do you like best about the product?
In my experience, Confluence is good for
1. All shared documentation(text, excels etc) in network drives are replaced by Confluence.
2. Documentation for business processes, policies and procedures, technical information, etc.
3. Single sign-on
1. All shared documentation(text, excels etc) in network drives are replaced by Confluence.
2. Documentation for business processes, policies and procedures, technical information, etc.
3. Single sign-on
What do you dislike about the product?
There is no way to convert our previous documentation from Fogbugz to Confluence.
What problems is the product solving and how is that benefiting you?
Since our company is small and we purchased a 100 user licenses and but if we like more, we have to jump to 500 users that is too much for us. But overall we are very happy about this product.
JIRA Confluence
What do you like best about the product?
one stop place for all my project related documents
What do you dislike about the product?
Nothing that displeases me.I would like to see more features for version tracking
What problems is the product solving and how is that benefiting you?
Business analysis
Great wiki tool
What do you like best about the product?
Easy tu use WYSIWYG (What You See Is What You Get) interface when entering content.
What do you dislike about the product?
In mobile version of wiki navigation is not easy.
What problems is the product solving and how is that benefiting you?
We use wiki for user documentation.
Recommendations to others considering the product:
Give it a test drive.
Pleased with the product, but could use additional work to be complete.
What do you like best about the product?
The ability to save documentation in a formal file structure that is easily found.
What do you dislike about the product?
I don't like that it automatically notifies watchers when an initial change is made.
What problems is the product solving and how is that benefiting you?
We use Confluence to store training documentation in a digestible format that is easy to send out via a link.
Does the KB job. Highly extensible via plugins. Feels geeky at its core.
What do you like best about the product?
Confluence works. It doesn't mess up. For an application as critical as KB often is, that's important. It's highly extensible with plugins from the Atlassian universe. It can play nicely with JIRA. It has good version control, decently responsive views on mobile, and a solid community around it.
What do you dislike about the product?
Search is terrible. Like, really terrible. I'll search for an article I and others use all the time by using the words in the title and it won't show up. Could use a Google plugin so bad.
Collaboration features are good, but trailing Google Docs in terms of real-time views (but, frankly, everyone is trailing Google Docs).
Collaboration features are good, but trailing Google Docs in terms of real-time views (but, frankly, everyone is trailing Google Docs).
What problems is the product solving and how is that benefiting you?
Exposing critical knowledge to members throughout the organization when and where they need it. We've been able to reduce the need to escalate support requests.
Recommendations to others considering the product:
If you're willing to deal with Atlassian's wonky/geeky interfaces and willing to play with plugins as needed, this is probably the winner.
Best wiki around
What do you like best about the product?
I've used several wiki tools - MediaWiki, tinywiki, tiddlywiki, SharePoint *glub*, OneNote, even WordPress (with some wiki-extending plugins). Nothing even comes close to Confluence's ease-of-use and feature set. Our users LOVE Confluence and all the features it provides. It's a true enterprise solution (unlike Google Docs) and provides a great user experience (unlike all the other "enterprise solutions"). Pricing is great - seriously the only better pricing you could get on a product like this is free. But with the excellent support that Atlassian provides, I'm more than happy to pitch in! Seriously, give it a try. I think they even have a pretty generous free trial or a $10/10 user license to get you going.
What do you dislike about the product?
It doesn't write my documentation for me.
What problems is the product solving and how is that benefiting you?
A single home for our company's documentation and planning. Also is helping us sunset SharePoint (which is super expensive and a pain in the rear to administer)!
Recommendations to others considering the product:
Do it!
Confluence is good for documentation.
What do you like best about the product?
My team puts how-to articles and tracks project documentation on Confluence. Creating docs that fit our needs is easy to do with Confluence. Images and diagrams can be inserted into docs which is very useful.
What do you dislike about the product?
It can be difficult to keep the space organized, it's not intuitive.
What problems is the product solving and how is that benefiting you?
Confluence is especially helpful for new employees who need to learn some basic things about the work that we are doing.
Decent Product - Needs work
What do you like best about the product?
I like that this can act as a central hub for documentation for a team.
What do you dislike about the product?
This product should be more robust than it is currently. It should have more features similar to Google Drive when it comes to documents. The features for spreadsheets in particular needs a little work. This product also isn't as intuitive as I would like it to be.
What problems is the product solving and how is that benefiting you?
My company uses this as a central hub for documentation. While it doesn't solve all our problems, it at least allows us to use it in a way that connects easily with other tools.
Recommendations to others considering the product:
I recommend utilizing help documents and links as much as possible to familiarize one's self with this product.
For internal Wiki and Customer Product Information
What do you like best about the product?
Easy to understand and lightweight user interface - export to pdf with own footer and header. Find all information you need in one self hosted installation.
Great integration with Jira
Great integration with Jira
What do you dislike about the product?
not much - sometimes I´m struggling with decisions from Atlassian Product Managment - but my requirements are not properly not the same as the one from the big user base
What problems is the product solving and how is that benefiting you?
- workflow for QA documents
- release notes for our customers
- release notes for our customers
Recommendations to others considering the product:
remain at the basic features - there are plenty of ways for great plugins - but most times the basic functionality is the best.
For internal usage don´t think to much about restrictions - system is best if you use it open. Many times new users like to restrict a lot because they are afraid loosing content that´s overwritten - no problem in this case you can go back in page history or use your space recycle bin
For internal usage don´t think to much about restrictions - system is best if you use it open. Many times new users like to restrict a lot because they are afraid loosing content that´s overwritten - no problem in this case you can go back in page history or use your space recycle bin
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