Confluence
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Comprehensive Features in a Documentation System
What do you like best about the product?
In my experience, the best feature of Confluence is its extensibility with plugins and macros. We frequently use custom user macros to drive content visibility and custom plugins to tie external systems to our documentation. These features allow us to create spaces that are embeddable in our web applications to use as User Documentation. Custom templates are also indispensable in our work so we can have multiple development teams write documentation that follows the same standard formatting.
What do you dislike about the product?
The global indexing is sometimes slow and when you are creating many pages in the same time frame that are linked to each other, it can be cumbersome to locate those pages until the index is rebuilt. Another issue we face is the separation of physical application support and content administration. If we wanted to have different style sheets for different spaces, we have to request access to the physical files and that can be problematic since our template developers do not have access to the file system and the server administrators do not have the training to update specific files. Some more training may be required depending on the roles you have in your organization.
What problems is the product solving and how is that benefiting you?
The biggest problem we had before Confluence was multiple development teams (and non-technical teams) storing their process documentation, release notes, system/technical documentation in many different locations and formats. Confluence solved all of those issues for us (with a lot of planning behind it).
Recommendations to others considering the product:
Confluence can be a very large and complicated tool. If all you are looking for is a place to store simple documentation for a single application or team, this may be more than you need. If you are looking for multi-team/multi-project support with places for all documentation, then consider this.
Confluence is a nice tool for requirement gathering and elaborations.
What do you like best about the product?
Confluence is a nice tool for requirement gathering and elaborations. You can post your comments/elaboration on the Confluence site itself.
What do you dislike about the product?
The UI could have been improved. There should be an easy way to view all elaborations. Deleted requirements/comments have no traceability.
What problems is the product solving and how is that benefiting you?
We are working on a new website.
Confluence
What do you like best about the product?
Easy access to knowledge/ The ways to manage documents
What do you dislike about the product?
It is required to switch databases when moving from the trial to the paid software
What problems is the product solving and how is that benefiting you?
We have needed more documentation in our office, and this allows me to easily pull up and edit documentation needed for my job
Recommendations to others considering the product:
The free trial allows you to test out if Confluence is right for you, but be aware changing databases after the trial is a bit tricky
Good for sharing internal knowledge
What do you like best about the product?
Embedded within Jira, easy knowledge transfer, makes a great online catalog of knowledge in case of employee turnover - there's always a place to look.
Easy to add articles and contribute to conversations on internal topics. Able to separate and combine articles for devs, QA, support staff.
Easy to add articles and contribute to conversations on internal topics. Able to separate and combine articles for devs, QA, support staff.
What do you dislike about the product?
The way articles are organized and nested inside one another can be a little confusing. Sometimes difficult to locate articles, but the search functionality helps with that.
What problems is the product solving and how is that benefiting you?
Knowledge transfer among new and old employees.
Review of Confluence
What do you like best about the product?
I like that it's a centralized area to store all login credentials for me and my team.
What do you dislike about the product?
Sometimes saving content in the user interface isn't intuitive, but once you use it often it becomes memorable on how to use the tool.
What problems is the product solving and how is that benefiting you?
We have multiple developers and project managers that share credentials and this centralizes the logins and credentials in a secure location.
Recommendations to others considering the product:
It can be used for more than only login credentials. It's a shared secure workspace for you to store any type of boards for information sharing between colleagues.
Confluence will help your business collaborate effectively
What do you like best about the product?
Great storage space for a variety of documents, processes, and notes. Useful to organize customer paperwork, issues, and important tidbits.
What do you dislike about the product?
The integration into JIRA is not as robust as I'd like it to be. Sometimes it can be hard to deal with the parent-child organizational system, especially when you start putting a lot of information into the software.
What problems is the product solving and how is that benefiting you?
The main benefit of using Confluence is the ability to have a central space for your team to collaborate. Instead of everything happening through emails, conversations, or other methods, everything can take place in one space and everyone on the team can see and interact.
Extremely useful company wiki
What do you like best about the product?
Its versatility. Confluence gives our company and department to store and communicate about every process and product in our company as well as centralize any useful company information like onboarding, HR, and company structure.
What do you dislike about the product?
So many macros are paid. I'd like some more really useful macros
What problems is the product solving and how is that benefiting you?
Our business is historically very silo'd. Confluence has helped us bring the walls down between departments.
Recommendations to others considering the product:
Be sure that if you're hosting it yourself that you have developers that understand how to implement it.
A wiki for JIRA integration
What do you like best about the product?
It's clearly designed to support a software development team's JIRA workflow.
What do you dislike about the product?
JIRA support is about all Confluence does reasonably well. The clunkiness of pages, lack of compelling knowledge management tools, and mostly defunct third-party widget marketplace means that every team tries it once but it rarely sticks.
What problems is the product solving and how is that benefiting you?
A wiki is supposed to be an easy, intuitive platform for sharing key knowledge about internal products and processes. However, it's too easy for Confluence to become a mess of half-finished and abandoned pages within weeks of adoption.
Food for large teams, seems to go down a lot
What do you like best about the product?
Confluence makes it easy for our large team, working apart from one another to share documentation in a more secure arena that Google docs.
What do you dislike about the product?
Service seems to have issues about once a month for us. Very inconvenient, as we use this and Jira heavily.
What problems is the product solving and how is that benefiting you?
Large scale, secure communication and distribution of documentation. We also like that this works so cleanly with Jira - which we rely heavily on for project management.
Recommendations to others considering the product:
Have users attend training either led by an in-house expert or via online resources when onboarding new team members or implementing Confluence.
Great tool for sharing ideas
What do you like best about the product?
Easy to use to build reach definition of your ideas/processes/etc. It's inside your browser, no need to open any other applications, and it has a lot of plug-ins to make your content looks nice and professional. Autosave feature prevent you from loosing not saved editing which you not finished due to technical issues.
What do you dislike about the product?
I wish more file formats to be embedded to the point you can control some parameters such as , currently you can embed PPT, PDF and specify size on the page - that it.
What problems is the product solving and how is that benefiting you?
We wanted to start tracking business ideas from one side and from another - wanted different teams (co-located and remote) start sharing their knowledge, explain architecture, processes, how to, etc. We tried Sharepoint first, but with Confluence implementations the level of engagement with the teams increased significantly, and the quality and quantity of content is also multiplied.
Recommendations to others considering the product:
You will need someone to administer spaces on Confluence (I would recommend to have experienced guy if you never before have designed team sites/spaces anywhere else), otherwise you may end up with a mess of almost identical spaces lead by different teams, while both (or more teams) should incorporate their pages into a single space. You also should consider to link confluence to actual ticket system, we use Jira - there is a good integration with Confluence - we put Jira ticket/epic/story numbers on Confluence pages, it gives us a good visibility on work to be done/linked to whatever we defined in the confluence.
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