Confluence
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Good program
What do you like best about the product?
I like that it's easy to keep notes all in one place.
What do you dislike about the product?
I wish there were more features offered.
What problems is the product solving and how is that benefiting you?
We were able to have a central place for all employees to use as a reference for daily tasks.
Useful for tracking processes
What do you like best about the product?
Confluence is a pretty easy wiki to use. We use it to document procedures and processes so that everyone is on the same page, plus new staff can be trained faster.
What do you dislike about the product?
Copy/paste formatting from Confluence into an email doesn't work well. Lots of formatting issues so you have to strip out the formatting into the tool you pasted the text into and reformat.
What problems is the product solving and how is that benefiting you?
Need to document all of our internal procedures in a way that is easily accessible by all staff
Effective content management
What do you like best about the product?
That it's on the cloud, and that all documents are always accessible. Also the integration with JIRA is sweet.
What do you dislike about the product?
The process of logging in every time is a little hard on the time
What problems is the product solving and how is that benefiting you?
Team collaboration. This helps in documentation and making sure everyone is on the same page.
Confluence Facilitates Collaboration
What do you like best about the product?
Confluence is easy to use, flexible, scalable (via the Atlassian Marketplace, offering a robust ecosystem of plugins and accelerators). Because of Confluence, our organization has been able to move documentation and project collaboration to a centralized searchable location.
What do you dislike about the product?
Because of its flexibility and scalability, Confluence is highly customizable, which sometimes makes for difficult support questions.
What problems is the product solving and how is that benefiting you?
Our company has been stuck in the world of Lotus Notes, email inboxes, and Word documents for the past few decades. The Atlassian stack (especially Confluence and JIRA) has allowed us to move our documentation, collaboration, product development, and project management into a centralized location, saving everyone time.
Recommendations to others considering the product:
Because not all plugins we use are available in the Cloud version of Confluence, we have to host this on our own servers. As such, the maintenance piece of this product is much more cumbersome. My recommendation to those considering Confluence for the first time: Cloud! Cloud! Cloud!
Great solution for my company's wiki
What do you like best about the product?
It is very easy to use and navigate though the system and easily integrates with active directory, enabling my staff to share data and tag information seamlessly.
What do you dislike about the product?
This is my first experience supporting a wiki system and it really is quite simple to use. Perhaps additional APIs could be incorporated, but they are always adding additional support so can not say much on this.
What problems is the product solving and how is that benefiting you?
Data/knowledge transfer and sharing. This system is great at indexing data and really makes it easy to find and share.
Good Documentation and sharing tool
What do you like best about the product?
Documentation of design and sharing with other teams.
What do you dislike about the product?
some of the graphing functions are lacking compared to Visio.
What problems is the product solving and how is that benefiting you?
Document and share designs.
Easy documentation software
What do you like best about the product?
It's easy to create and organize pages with Confluence
What do you dislike about the product?
The search capabilities in Confluence are pretty poor. If a page is not tagged a certain way, it can be difficult to find it.
What problems is the product solving and how is that benefiting you?
We use Confluence to store and manage our product documentation. This allows us to turn things from word-of-mouth into documented processes.
Recommendations to others considering the product:
It's a good document storage system, but make sure that you properly tag and organize your pages because it is hard to find them via search.
Document Management Made Easy
What do you like best about the product?
What I enjoyed the most was the ability to work on a live document among your teammates in various locations. Confluence enabled us to streamline our process regarding large document creation so that individuals could work on their individual sections and other sections they were privy to. The editing system, though limited in my opinion, operated in a simplistic fashion, which was appreciated. Also appreciated, and utilized, were the comments and privacy settings.
What do you dislike about the product?
What I disliked the most was the lack of control in the editing menu. I felt as though I was unable to make formatting changes to the document that I could have easily made in another, and more commonly used, editing application (e.g. Microsoft Word).
What problems is the product solving and how is that benefiting you?
The business problems that we were addressing in using Confluence, was shared document creation. We were able to use Confluence to work on a large scale project (creating operating procedures and other manuals for our office) simultaneously across teams.
Recommendations to others considering the product:
It is easy to navigate for beginner, intermediate and advanced IT/computer users.
Using Confluence as main documentation repository for software related projects
What do you like best about the product?
Central repository of information, this product has increased the collaboration of the group using notifications for new versions.
What do you dislike about the product?
The only downside so far might by the mobile app.
What problems is the product solving and how is that benefiting you?
The collaboration of the group has been the most relevant impact of the product.
Recommendations to others considering the product:
This is the right to organize and publicate your knowledge.
Very easy project management tool
What do you like best about the product?
I love the ability to easily add documentation and collaborate with my team. It makes reviewing new releases simple and annotating documents seamless.
What do you dislike about the product?
I minor point that I dislike is that Confluence defaults on being notified for small edits to documents. I wish there was a way to turn off notifications for certain documents.
What problems is the product solving and how is that benefiting you?
A knowledge base of all our product releases.
Recommendations to others considering the product:
Make sure your team is all onboard with how to use Confluence. There is bit of a learning curve but it can be solved with "learning by doing."
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