Confluence
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Easy experience for beginner-intermediate users
What do you like best about the product?
If you are a newbie or have limited experience with similar tools and functionality, it is easy to understand how to add tables, create linkages and sub-pages, and to link to other programs (e.g. JIRA) to track important stories and progress for projects.
What do you dislike about the product?
Sometimes it is monkey when formatting for a table and you cannot set the width without some manual effort. Also, I wish more integrations with additional programs were an option.
What problems is the product solving and how is that benefiting you?
Mostly we use Confluence for cross matrix tracking and product documentation. It is a valuable internal resource for quickly finding the information needed.
Over 20 years experience specializing in product marketing and management.
What do you like best about the product?
Great repository for documenting and sharing out requirement sets with stakeholders.
What do you dislike about the product?
While Confluence's WYSIWYG editor has come a long way, it could still stand improving. A lot unnecessry time is spent making grammatical corrections (esp when working with bulletted lists).
What problems is the product solving and how is that benefiting you?
Working from an integrated suite of Atlassian products, we're able to leverage from a number of features that help stream our workflow and reduce time spent tracking tickets against requirements and chat discussions.
Recommendations to others considering the product:
Take the time necessary to map out and index how you expect your documentation to scale over time.
So Much Information
What do you like best about the product?
I love that it's easy to use and a great place to keep tons of information. I like that it integrates with JIRA but its hard to make sure you do it the right way. Does serve as a good internal hub of information for the company.
What do you dislike about the product?
It's hard to keep organized and up to date. There is also almost TOO much you can do with it that it makes it overwhelming and hard to follow. The search function needs to be updated.
What problems is the product solving and how is that benefiting you?
It's the wiki for all things! The answer to your question definitely lives on confluence.. the problem is..how do you find it?
Recommendations to others considering the product:
Make sure you only put things on there that are NOT constantly changing. It's hard ot stay on top of and things can get easily lost
Confluence as an Internal Product Wiki - Review
What do you like best about the product?
I like the fact that there is a low learning curve for getting users up and running in Confluence. I also like how easy it is to organize and search for content.
What do you dislike about the product?
At this point in time, there isn't anything specific that I dislike about Confluence.
What problems is the product solving and how is that benefiting you?
It's a great environment for our internal product wiki. Some users even create their own call logs and meeting notes in their own workspaces, so I am definitely seeing adoption of the tool and benefits in multiple areas.
Confluence Is A Great Collaboration Tool
What do you like best about the product?
It's easy to use, pretty intuitive and easily managed throughout the organization. You are able to set permissions appropriately so that everyone has their role and ability to post and edit as required by their role. There are a great number of plugins that allow you to add details creatively to pages as well as allow for better search and readability of the pages.
What do you dislike about the product?
Formatting can sometimes be challenging with new lines and html formatting. While there are several plugins that can be utilized within Confluence, I've found some of them to be only marginally useful because of the lack of settings available for them. If you are not careful in how you structure your pages, you can get yourself into an administrative nightmare.
What problems is the product solving and how is that benefiting you?
Confluence has allowed us to easily create corporate wikis or such for sharing data about our product and easily keeping that data up-to-date. It has allowed us to collaborate with customers by giving them access to certain pages and allowing them to make comments on requirements, etc.
Knowledge Management
What do you like best about the product?
It's a centralized resource to dump all of your team/company's relevant knowledge. Everyone from the company can take the time to explore and find the necessary information if they don't know something.
What do you dislike about the product?
Editing functionalities are sometimes hard to learn. We're already using so many word processing tools. It'd be great if it could be very similar to other tools in the market so I don't have to spend time learning something new.
What problems is the product solving and how is that benefiting you?
This solves knowledge management. For example, our engineers use it for release timelines and milestones. I can always refer to that document to see when the release dates are.
Recommendations to others considering the product:
It's one one stop solution for your engineering and tech knowledge needs.
Awesome Tool for Organizing Internal Resources
What do you like best about the product?
My company uses Confluence to organize EVERYTHING, so it's a one-stop shop for getting my questions answered. I like that Confluence makes it easy to organize information in a central location, and that all users can edit pages to keep them up-to-date for everybody.
What do you dislike about the product?
Sometimes the user experience feels a bit busy, but that's probably related to the amount of information we store there. Mostly, I wish it were a bit more intuitive. Oh, and that search function — gotta improve that. Sometimes it's hard to find what I'm looking for if I'm not sure on which page it is.
What problems is the product solving and how is that benefiting you?
We use Confluence to organize a very complex process. It's important that all the steps be well documented and in a central location. It also replaced lengthy emails, since we can just link each other to the appropriate Confluence page.
Recommendations to others considering the product:
With the right amount of time spent on training up front, it's a fantastic tool.
Good for any size companies!
What do you like best about the product?
Confluence works great if you want to organize notes, guides, and documentations! I've used this service for 2 years now and I can't find a better tool out there to share documents. I use JIRA as well so the integration with JIRA is absolutely wonderful!
Some of the benefits I see includes:
- folder structure makes it easy to find specific documents
- minimal HTML knowledge is required
- labeling and tags are great to do a quick search
- visibility on the history to see who made changes and when
Some of the benefits I see includes:
- folder structure makes it easy to find specific documents
- minimal HTML knowledge is required
- labeling and tags are great to do a quick search
- visibility on the history to see who made changes and when
What do you dislike about the product?
With the upside using Confluence, there are still several features I would want to see Confluence to improve on.
- It's not straight-forward in creating pages and sub-pages. It will be nice to have additional documentation on this to help beginners
- It'll be nice to see more HTML tools to help style the page.
- It'll be nice to test links in preview mode without publishing it. The links don't always work (especially when downloading a file).
- It's not straight-forward in creating pages and sub-pages. It will be nice to have additional documentation on this to help beginners
- It'll be nice to see more HTML tools to help style the page.
- It'll be nice to test links in preview mode without publishing it. The links don't always work (especially when downloading a file).
What problems is the product solving and how is that benefiting you?
The problem we were experiencing is that it was really hard to group all documents in one place and make it visible to everyone in the organization. Confluence resolves this problem for us and now is the go-to place in uploading documents and making constant updates to them.
Great in theory, takes some time to organize
What do you like best about the product?
It's super flexible, intuitive, and user friendly. Everyone at our company uses it to update with their specialties. I like that the programming is universal, and that it has smart features (like the ability to insert a link to a page within Confluence). The 'favorite' feature could do a better job with bookmarking, but the home pages are a blessing.
What do you dislike about the product?
The archiving and organizational structure is not easy to use. I feel like Confluence needs a master user on the back end to constantly remove and organize pages that are not in existence anymore, which kind of goes against the all-for-one mindset that is Confluence. It seems a bit like it's good in theory but bad in practice?
The biggest problem is that it's difficult to empower team members, especially new ones, to make changes or create pages. Once they do start creating those pages or compiling that information, they frequently forget about them, and hesitate to make updates to existing pages, so a lot of information becomes out of date very quickly. True, this is probably cultural, but think about it: what company trusts and encourages new users to make permanent changes to their knowledge base?
The biggest problem is that it's difficult to empower team members, especially new ones, to make changes or create pages. Once they do start creating those pages or compiling that information, they frequently forget about them, and hesitate to make updates to existing pages, so a lot of information becomes out of date very quickly. True, this is probably cultural, but think about it: what company trusts and encourages new users to make permanent changes to their knowledge base?
What problems is the product solving and how is that benefiting you?
We use Confluence as a Knowledge Base, and store process documents and customer information there. The benefit is that everyone is completely able to edit and change the information in the program, but this has also become a business problem.
Recommendations to others considering the product:
Make sure that you have someone to support the back end of this, and organize the historical documentation. Otherwise you will end up with a tangled mess of outdated information.
Confluence
What do you like best about the product?
It's nothing fancy, but it does what it's supposed to do. It provides the basic wiki functionality needed to centralize information.
What do you dislike about the product?
I have not had any problems with Confluence. Nothing comes to mind that I would change.
What problems is the product solving and how is that benefiting you?
Use it for general information tracking. It keeps things centralized. This saves us the time and effort of hunting down needed information elsewhere.
Recommendations to others considering the product:
I don't have any particular recommendations. It works fine, just like any other wiki software.
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