Confluence
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Helps us manage our open tech tickets
What do you like best about the product?
It's an easy way for me to manage my tickets for my tech team. its easy to assign priority and to follow up as a ticket is worked on
What do you dislike about the product?
I wish that it was easier to assign viewers of a ticket. its a little tricky to add a coworker to a ticket so that they can follow the progress.
What problems is the product solving and how is that benefiting you?
managing our internal tech tickets.
Daily Confluence User
What do you like best about the product?
I like the simplicity of looking for knowledge base articles. Confluence is used everyday by all of our teams. It’s invaluable when you need a quick walkthrough.
What do you dislike about the product?
Nothing to dislike. I wouldn’t use anything else.
What problems is the product solving and how is that benefiting you?
Confluence helps with resolving issues quickly.
Recommendations to others considering the product:
Do it!
Great tool for collaborating on documentation
What do you like best about the product?
Ease of use, using short codes for text formatting, seeing revision history, linking between pages, and setting up a clean hierarchy (essentially a table of contents). Furthermore, this is a significant jump over using SharePoint as a document collaboration tool in terms of the previously mentioned features.
What do you dislike about the product?
Nothing really, the tool has solved a huge problem for our client.
What problems is the product solving and how is that benefiting you?
Documentation for our partner's software and other tools were sprawled all over different locations. Confluence allowed us to aggregate all information into one spot, and keep it organized and well formatted.
Recommendations to others considering the product:
Awesome tool for organizations that wish to have a robust document repository with rich editing tools and an easy-to-use interface. Both technical and non-techie folks can be productive which is a huge plus when working with business units.
Confluence is useful, powerful, perhaps too powerful for many.
What do you like best about the product?
I liked the huge feature list and many extensions available.
What do you dislike about the product?
I didn't find the interface particularly engaging or easy to use especially for smaller projects
What problems is the product solving and how is that benefiting you?
We utilized Confluence for software documentation and internal developer communication
Recommendations to others considering the product:
I would recommend companies with sufficient data, to try to utilize Confluence. I think our company was too small to really get usefulness out of the software
Great
What do you like best about the product?
Great tool to organize knowledge sharing and storing docs for multiple teams to access. Easy to use.
What do you dislike about the product?
Options to have different layouts or UIs.
What problems is the product solving and how is that benefiting you?
Organized way to condense all this information
Recommendations to others considering the product:
Good tool for team collaboration and documentation. Great for managing the overall project documentation. The online editor provides the capability to create document with Confluence, eliminating the need of 3rd Party tools. It has a great capability of importing documents from other file types and creating ready to edit document in confluence. It's integration with Jira service the need to have an end to end collaboration with User stories and tasks.
Confluence - project management and tracking is easy!
What do you like best about the product?
Ability to store, organize, and retrieve documents, notes, and important meetings.
What do you dislike about the product?
I wish there was a direct messaging feature available on Confluence and linked with Jira.
What problems is the product solving and how is that benefiting you?
We use Confluence to store, organize, and keep records of important meeting notes and documents; allocate tasks, track progress, and generate reports. The best part is that all of this can be easily linked with issues and bugs in JIRA. We also assign tasks to employees using Confluence. It has made task allocation, project management, and tracking easier.
Its a great tool to share info within team! Knowledge Base and good team collobration.
What do you like best about the product?
Watchers feature is great, it helps to keep everyone up to date. I am also impressed by the calendar feature which can be used as a planning tool and subscribed to by members of a team. It also integrates to the active directory. For technical or administrative roles, upgrading to a newer version is a breeze
What do you dislike about the product?
The layout could be more user friendly!! The email updates are great - when a page changes which you watch you get an email saying that it changed , Except what changed doesn't seem to work very well.
You cant have a "click menu" on the panel...
You cant have a "click menu" on the panel...
What problems is the product solving and how is that benefiting you?
Creating wiki pages, for documenting retrospectives,managing team holidays etc...
One of the business improvements I will like to achieve is for staff to reduce the number of different applications they browse to for their daily work
One of the business improvements I will like to achieve is for staff to reduce the number of different applications they browse to for their daily work
Recommendations to others considering the product:
Use and try, its a useful tool to manage team work.It is easy to solve collaboration among st technical teams and produce knowledge base articles. Spaces can be created for different products and/ or services based on choice.
Very easy team collaboration tool
What do you like best about the product?
It's very easy to add/change/remove pages in confluence and share them with others or permission them to remain private. The look is modern and sleek, and it's intuitive to use. Being able to assign tasks for others to do things is handy too, especially when it comes to meeting notes and takeaway action items. The version control on files has come in extremely handy too, especially when several people are editing the same file. We've had to use that to back out files previously and has saved us a lot of hassle.
What do you dislike about the product?
It's not always straightforward to permission pages or allow editing by only certain users. The setting is hidden and difficult to find. In-app file editing for uploaded files doesn't always work either. We've had several problems trying to edit files in certain browsers and have ended up always downloading, editing, and re-uploading instead. Also, with the user profiles and "phonebook", it doesn't link to our internal phonebook and auto-pull user data and profile pictures, which would be a huge plus. Most of us will never go in to add that data manually.
What problems is the product solving and how is that benefiting you?
Collaboration and knowledge sharing amongst teams. We can easily create a wiki for any topic and post it for others to view or add to. We have cut down on wasted time spent chasing and asking others for processes and information now that we can just reference the pages for it.
Recommendations to others considering the product:
It's connection to Jira makes everything seamless and very easy to use. I have assigning followup tasks through Confluence much easier to keep track of and also makes team members more likely to complete them.
Too vague a purpose, too poor a search function
What do you like best about the product?
Confluence, at its best, encouraged team member to take pride in architecting a record of their works and system and anything they felt others should be doing. The many ways to make a blank confluence page m eaningful, tight integration with diagramming tools, all made it a high-potential platform.
What do you dislike about the product?
While Salesforce.com has a preset group of Sales-related objects, relationships, workflows, etc that guide your team in making good use of the platform, Confluence does not.
Confluence jumped right to the Force.com stage, where no rules apply and robust tools are handed off with the assumption that iron-fisted top-down organizational discipline will keep use of Confluence orderly, consistent, and useful.
But it's a product for smaller companies who don't have that kind of pyramid-management. Too messy - we didn't follow our own rules.
Also, the search was awful.
Confluence jumped right to the Force.com stage, where no rules apply and robust tools are handed off with the assumption that iron-fisted top-down organizational discipline will keep use of Confluence orderly, consistent, and useful.
But it's a product for smaller companies who don't have that kind of pyramid-management. Too messy - we didn't follow our own rules.
Also, the search was awful.
What problems is the product solving and how is that benefiting you?
Process documentation, basic training and how-tos. We were marginally successful at, for shorter periods, referring to documentation as needed. Usually later forgotten and re-absorbed as institutional memory only.
Recommendations to others considering the product:
Make sure you are ready to structure use of Confluence for all users, or at least by department. Do in-house training for all users, and thoroughly. Without all that, random orphan pages that you can't find in their bad search will be your ongoing issue.
Increased Collaboration
What do you like best about the product?
Intergration with JIRA. Tagging of coworkers/project team.
What do you dislike about the product?
Complicated pages can be slow to load.
What problems is the product solving and how is that benefiting you?
Project documentation, single repository for discussions
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