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Confluence

Atlassian

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4,109 reviews
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    Todd P.

Replacement for One Note

  • June 29, 2017
  • Review provided by G2

What do you like best about the product?
being in the cloud, I am able to look up any of the information we have put into Confluence from anywhere in the world
What do you dislike about the product?
I haven't used the product enough to be really comfortable moving around in it. editing pages has been challenging for me but I don't think it's completely the fault of the program
What problems is the product solving and how is that benefiting you?
We are replacing our knowledgebase held in one note with Confluence. This solution is much more robust than one note.


    Telecommunications

A great WIKI solution with integration into many other essential tools for any high tech company

  • June 29, 2017
  • Review provided by G2

What do you like best about the product?
The wiki system is refined and well done, drafts and version control built in, useful macros and plugins available by default. The ability to diagram things in the middle of a document to make documentation clearer and more effective is great!
What do you dislike about the product?
Cost and back-end environment if you want to self manage can be a pain.
What problems is the product solving and how is that benefiting you?
Documentation and collaboration + doc repo
Recommendations to others considering the product:
A great product to use if you want to use the other provided tools. They really work together best!


    Biotechnology

Confluence Review

  • June 29, 2017
  • Review provided by G2

What do you like best about the product?
I think that Confluence allows a Collaborative environment
What do you dislike about the product?
think that Confluence's functionality is not easy to grasp.
What problems is the product solving and how is that benefiting you?
Easy to share, collaborate, and use import documents.


    Internet

confluence review

  • June 29, 2017
  • Review provided by G2

What do you like best about the product?
its great for keeping track of project and other information between departments, You can create anything using a rich content editor located in your web browser. Whether you are writing product requirements, file lists, project plans, or meeting notes, you can get work done quickly in Confluence.
What do you dislike about the product?
the site sometimes can be confusing to navigate around. page should be update regularly for easier navigation
What problems is the product solving and how is that benefiting you?
Integrates well with Jira and HipChat. which is other products we use as well


    Information Technology and Services

Helpful

  • June 28, 2017
  • Review provided by G2

What do you like best about the product?
The ability to search through a wikipedia of my company. I've learned a lot just by reading through different pages my colleagues add to the database.
What do you dislike about the product?
I wish I could get even more exact with my search. It would be helpful to have more options as to where you're searching or key terms.
What problems is the product solving and how is that benefiting you?
As a new employee, I rely on Confluence heavily to do my job. I can look up everything from payroll calendar to our in-house library. It helps me find info I need fast.


    Kristof V.

Good innovative documentation and collaboration platform for the post-Word generation

  • June 28, 2017
  • Review provided by G2

What do you like best about the product?
Teams and information workers that get a demo of Confluence Wiki are enthousiastic about all the smart features and the power of Confluence.
People find it refreshing that the wiki pages are organized in a tree structure, plus the fact that the tree can dynamically grow and that pages can be moved and renamed without breaking links between the pages.
Also, it's possible to export your page tree or part of it to PDF (or Word) so that you can publish/ send the information somewhere else if you like.
Finally, importing large Word documents is possible, and Confluence automatically.splits the document in a mini page tree if you want.
What do you dislike about the product?
The Confluence editor contains some bugs, sometimes a workaround is needed to get your thing done.
What problems is the product solving and how is that benefiting you?
People often get lost with hundreds of (Word and other) documents in a SharePoint site or other Document management system.
Confluence solves this business problem by throwing out the document layer and by adding links in your Confluence page to the documents that stay documents, your documents become reachable via your wiki page.


    Sam B.

Great wiki tool for both internal and external sites

  • June 28, 2017
  • Review provided by G2

What do you like best about the product?
I like the new editor. It's much simpler than the old wiki markup language.
What do you dislike about the product?
While the security settings are very granular and powerful, I wish they were simpler to use.
What problems is the product solving and how is that benefiting you?
Information sharing - its great to have a space to share our departments internal to the company information. Additionally we host our developer docs on a 2nd instance.
Recommendations to others considering the product:
It's quite flexible. Make sure you have someone willing to become and expert to set it up.


    Computer Software

Confluence - Documentation tool

  • June 27, 2017
  • Review provided by G2

What do you like best about the product?
Confluence is a good tool to document anything from design to architecture and it goes very handy with Jira.
What do you dislike about the product?
Sometimes navigating through the features of the editor panel is bit confusing.
What problems is the product solving and how is that benefiting you?
Documenting design
Collaboration on the architecture and solution


    Computer Software

The best of the best!

  • June 27, 2017
  • Review provided by G2

What do you like best about the product?
I like that it helps to centralise all the information of our multiple projects.
It is easy to use and it is perfect to track the evolution of specific cases internally.
Perfect for internal synchronisation, next steps and any other action when different teams are involved in an initiative.
What do you dislike about the product?
I find the look n' feel of the interface a bit old fashion and poor.
What problems is the product solving and how is that benefiting you?
All documents used to get lost, it was hard to see what was the next step and who own the next steps. It was difficult to track when was last time we spoke to customer
Recommendations to others considering the product:
Confluence is great for us because we want to track properly the follow up of our customers, all the different interactions among the customers and the multiple teams (delivery, support, customer success). It is a great repository to centralise all that information! super user friendly!


    Information Technology and Services

Great standalone wiki but an even better companion to any other Atlassian product

  • June 27, 2017
  • Review provided by G2

What do you like best about the product?
The integration available with the rest of the Atlassian suite is hard to pass-up. It's easy to link your development ticket back to documentation in the wiki or spawn HipChat discussions directly from links in the wiki.

The permission system allows for a powerful delegation opportunity, which empowers different teams to 'run wild' with their own space within the wiki.
What do you dislike about the product?
My Confluence wiki looks like everyone else's Confluence wiki! The ability to customize the default theme seems generally limited, so the basic look & feel is pretty bland.
What problems is the product solving and how is that benefiting you?
We have been able to successfully centralize our documentation across the organization and attached consistent security permissions on it. We now have a reliable single-source-of-truth for all project documentation.
Recommendations to others considering the product:
If you are already invested in other Atlassian products, Confluence should be a shoe-in for you. Conversely, if you buy into Confluence, you will seriously want to consider expanding out and purchase the other Atlassian products.

Do consider going with SaaS as opposed to on-premise if your corporate security policy will allow. The system is not difficult to maintain, but the peace-of-mind that the system is backed up and always available is nice-to-have.