Confluence
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Clumsy interface
What do you like best about the product?
The fact that my whole company continues to engage and add content. That it is searchable.
What do you dislike about the product?
The old and new version are one in the same. Albeit, I see the light with the newest version but it's so slow and drags along. Editing documents is kind of a nightmare, but not nearly as bad as attempting to organize spaces in a meaningful way.
What problems is the product solving and how is that benefiting you?
Documentation. Level 1 trainings. Dissemination of knowledge from long time level 2 agents to the rest of the company. Avoiding the gate keeper scenario we're in for the future.
Internal documentation and collaboration
What do you like best about the product?
The integration between Confluence and the other Atlassian tools is fantastic for consolidated communication.
What do you dislike about the product?
The pricing model for Atlassian makes growth difficult at times. Paying a license fee per user for the base software isn't bad, but all the plugins follow that same pricing model. This has been a limiting factor to growth and further development of the tool.
What problems is the product solving and how is that benefiting you?
Documentation, collaboration, meeting notes/minutes, client documentation.
Easier to Use on Newer Versions
What do you like best about the product?
I like that it's a great repository resource for the company.
What do you dislike about the product?
I dislike creating tables in Confluence.
What problems is the product solving and how is that benefiting you?
None at this time.
Confluence is Hit and Miss
What do you like best about the product?
It is fairly easy to navigate and add content.
What do you dislike about the product?
It is not fully integrated with our ticketing systems, so it is not as easy as I would like to link solutions in responses to customers.
What problems is the product solving and how is that benefiting you?
This is the only way our developers pass any information down the line to the engineering, quality control, and support teams.
Recommendations to others considering the product:
Fully investigate all options for knowledge authoring and databasing, taking advantage of evaluation periods to determine whether it will fully integrate with your ticketing system.
Good for big teams
What do you like best about the product?
You can create workflow that fits your needs
What do you dislike about the product?
Too complicated for begginers who unfumiliar with this software
What problems is the product solving and how is that benefiting you?
we created wiki pages, integrations with Jira and many others
Great Software for sharing information within the company
What do you like best about the product?
I like the ability to collaborate and share information within the software. It is easy and intuitive to publish something on confluence and easy to navigate within to find relevant information.
What do you dislike about the product?
I dislike that the layout can be sometimes messy and you have to click on multiple links to find what you are looking for.
What problems is the product solving and how is that benefiting you?
We were able to post tutorials and general information within the company on confluence. Almost anyone can add an article and it saves time so people can pinpoint to an article instead of explaining the same thing over and over again.
Great tool for team collaboration
What do you like best about the product?
Limit access to targeted users
Hierarchy structure for documents
Hierarchy structure for documents
What do you dislike about the product?
Nothing as of now which I dislike. I really like this tool
What problems is the product solving and how is that benefiting you?
One location to keep product repositories
Great place to keep create and keep your documents.
What do you like best about the product?
The documents created can be modified by anyone.
Accessing, Viewing and Modifying is all very easy.
Accessing, Viewing and Modifying is all very easy.
What do you dislike about the product?
Working with inserted pictures can be annoying sometimes.
Their alignment with the text is not easy to do.
Their alignment with the text is not easy to do.
What problems is the product solving and how is that benefiting you?
Documenting knowledge and creating design or proposal documents.
Good place to create how to articles as well.
Good place to create how to articles as well.
Robust features, confusing interface
What do you like best about the product?
I like that there's a lot I can do with confluence as far as an internal wiki.
What do you dislike about the product?
I don't like that it is super confusing to use and I'm not sure where to put documentation, or attach files to Google drive.
What problems is the product solving and how is that benefiting you?
It allows me to put procedures and such on an internal wiki, plus we use JIRA which integrates with it well.
Confluence is Jira's better cousin
What do you like best about the product?
Confluence is very easy to navigate and use, it's great to have all resources, files, conversations, meeting notes, diagrams for a project all in one place. Information is not kept in several locations which makes working on items much more efficient.
What do you dislike about the product?
Once things are in place it's hard to move them. For the file structure I wish you could just click and drag the files if they are created in the wrong folders. Also if you delete a file accidentally there is no undo for that you have to have the admin go into the back up if there is a backup. Also the saving and editing feature for meeting notes is clunky too many steps just to go in and make a change. Also it would be nice if you were are to customize the look of each page. I changed the color and logo on the site and I thought it would only render on my project's page but it was on everyone's project on my whole team which was quite embarrassing. They need to make some functionality more congruent like with other tools. Only 5% of people ever change the default setting of a tool including developers.
What problems is the product solving and how is that benefiting you?
Confluence is a great way to hold all documentation in one place in consistence way. We use it quite a bit to hold meeting notes, discovery, photos, images and other documentation. Also Confluence is great because it's integrated with Jira since they are both part of the same suite of tools.
Recommendations to others considering the product:
Spend time reading the documentation before diving in.
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