Confluence
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Confluence... great product for information
What do you like best about the product?
Confluence is easy to use, plows our company to store a wealth of information regarding products, research, client information, resolutions and troubleshooting steps
What do you dislike about the product?
I wish it was a little better organized in its presentation
What problems is the product solving and how is that benefiting you?
Product and software issues, client hotfixes, client notes, possible workarounds
Difficult to setup and extensive maintenance effort needed
What do you like best about the product?
Flexibility in building internal pages where everyone can contribute
What do you dislike about the product?
The flexibility also results in complexity. Maintaining a good menu structure and keeping things flexible for users can make your knowledge base messy
What problems is the product solving and how is that benefiting you?
Collaboration/sharing knowledge and documents across multiple teams.
Recommendations to others considering the product:
May be useful for very specific use-cases, like sharing information within one project. More difficult to implement for collaboration across multi disciplinary teams.
Useful tool
What do you like best about the product?
Simple share the information with my colleagues
What do you dislike about the product?
Not very fast search of my demand.
Not simple role model
Not simple role model
What problems is the product solving and how is that benefiting you?
We use as knowledgeable base
Great Collaboration Tool
What do you like best about the product?
The ease of adding content and creating a web of documentation. Love how you can tag people and they get notified. Also the integration with Jira is awesome.
What do you dislike about the product?
The styling. It has the appearance of non-modern software. Some of the formatting is difficult to remember. Would be nice to be able to make part of the site public and keep part private.
What problems is the product solving and how is that benefiting you?
Collaboration on product development, releases and other projects.
Recommendations to others considering the product:
Give a training to new employees when starting to use the software as it can be a bit of a learning curve for certain non-technical people.
Very flexible but feels outdated
What do you like best about the product?
I love that the space in confluence is completely flexible for the needs of the organization using it.
What do you dislike about the product?
The UI seems outdated and clunky. The search functionality is pretty fair but could be improved in format for easy scanning of results.
What problems is the product solving and how is that benefiting you?
Confluence is our internal system for SOPs as well as common knowledge. We organize it by team and then further break down by topic. We can attach files, cross-reference pages, and "watch" key pages to receive notifications via email for updates. We benefit by have one centeralized place for common knowledge.
Recommendations to others considering the product:
As with any software I would test the application to ensure the functionality will support the needs of your company.
Confluence is the Wiki
What do you like best about the product?
It's a great go-to system for information.
What do you dislike about the product?
When you search for something specific it pulls all the keywords and it can take up time looking for what you need.
What problems is the product solving and how is that benefiting you?
Every meeting or tutorial are uploaded in confluence where people can access it at any time or day.
Confluence is a powerful project management tool - but tricky to master
What do you like best about the product?
Using Confluence for software project management is incredibly powerful. No detail is left to chance and everything is trackable.
What do you dislike about the product?
It's difficult to master - and relies heavily on individual users continuing to update the system.
What problems is the product solving and how is that benefiting you?
Software project management, video project management
Excellent wiki platform
What do you like best about the product?
It just works. The addition of Diagramly plugin makes diagrams inside the platform free and easy. Integration with JIRA and Crucible simple and effective.
What do you dislike about the product?
Searching can be a pain, multiple search terms are often needed. Even with content tags some searches do not behave as you would like.
What problems is the product solving and how is that benefiting you?
A comprehensive document repository for software and operations projects. Document history and versioning.
Confluence has changed the way I view collaboration, its clean and easy to use.
What do you like best about the product?
The versatility of the product with the market place add ons such as the Gliffy integration.
What do you dislike about the product?
The page structure proves to be difficult to manage. Pages get lost easily, it takes an upfront effort and a plan to stay organized.
What problems is the product solving and how is that benefiting you?
We are implementing a Quote to Cash transformation focusing on billing and CPQ and the integrations
Documentation for Employees and Customers alike
What do you like best about the product?
I really like the Jira integration and how it allows to link our software development work with other areas of the company. If setup correctly, managing documentation is very easy even for large complex organizations.
What do you dislike about the product?
The UI could look more modern. It is difficult to make exciting documents within confluence which makes customer facing pages look out of date.
What problems is the product solving and how is that benefiting you?
Gives us a repository for all of our documentation and allows for users to self problem solve.
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