Confluence
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Best place to organize your documentation
What do you like best about the product?
The different templates are helpful. Team collaboration and notification on changes helps the team to be in sync. How to articles helps the onboarding process easy. Integration with JIRA and Bamboo is icing on the cake. We do release notes and that pulls the stories from Jira with a search query. The task in JIRA can link to a wiki in confluence with just the name matching to the task. An article can be linked back to JIRA task by tagging the task name in the article. This was a useful feature to quickly find the related information. We maintain release notes in confluence JIRA snippet can be included as a part of the document that will list all the task related to the current release which is dynamic. When the task is added with a version its listed automatically rather editing and adding to the document. Single sign on is a bonus switching between JIRA and Confluence. We need to link the application for this to happen and that is straight forward from the UI.
What do you dislike about the product?
Nothing in specific it seems to work well. Improved rich text capability will be nice to have.
What problems is the product solving and how is that benefiting you?
All the documentation is organized. Ease of search in finding the relevant document. Tight integration with JIRA and Bamboo helps.
Recommendations to others considering the product:
Documentation is a key in any software development. Wiki, KB, How to articles will help save time in the longer run.
Banking and Confluence Pages
What do you like best about the product?
I like that it can be kept as in internal source of communication as well as documentation for internal libraries and instructions for system installations. It's easy to tag people to different post just in case they've missed something, or if you're unsure what something is trying to say, you can see who wrote the post and you can ask them in person/IM them.
What do you dislike about the product?
I don't really have any complaints about this software. It does what it's supposed to do. I wish there was integration to directly reference a page within confluence without having to past the entire url into a chat box. Maybe using a # to reference the page? Another feature could be adding suggestions to improve upon a post with an annotation next to the line instead of leaving it in a comment.
What problems is the product solving and how is that benefiting you?
Communication and keeping the company in sync/up-to-date with the latest tech people are coming up within the company. If you're not sure how to go about installing a piece of required software, confluence makes it easy with a quick search to find an installation guide written by someone within the company who may have encountered problems and fixes for those problems. Another benefit is managers can keep tabs on employees that are going above and beyond with documentation by looking through a person's linked posts.
Recommendations to others considering the product:
I wish there was integration to directly reference a page within confluence without having to past the entire url into a chat box. Maybe using a # to reference the page?
Great tool, looking forward to seeing improvements
What do you like best about the product?
It is a great way to document and collaborate with cross functional teams. They try to make it easy to edit and collaborate but sometimes personalization can be diffuclt
What do you dislike about the product?
Sometimes the site can be very clunky to work with. There are limitations to its rigid structure such as personalization.
I wish there was a better FAQ or Tool help section. Anytime I google or search their library it really isn't helpful.
I wish there was a better FAQ or Tool help section. Anytime I google or search their library it really isn't helpful.
What problems is the product solving and how is that benefiting you?
Great tool for documentation and sharing information with dozens of people. Easy resource to always check in on that can be useful to all.
Recommendations to others considering the product:
Better tools library or FAQs
Confluence
What do you like best about the product?
Interactive page that allows my employees to easily access up to date information.
What do you dislike about the product?
Page design could be improved upon and it seems there is much more I could be using Confluence for that I am unaware of. I would be interested in learning more about confluence
What problems is the product solving and how is that benefiting you?
A common area in which all staff can easily access up to date information
Easy to navigate, clear layout - hard to search
What do you like best about the product?
The layout is very easy to read and to navigate. Collaboration and notifications are simple and relevant. Web-based means that there is no additional software to install.
What do you dislike about the product?
Searching could use some improvement, I find myself not being able to find documents that I know exist. Our portal is behind the firewall which forces remote users to login via VPN to access the site. This should be a consideration for ease of use and security.
What problems is the product solving and how is that benefiting you?
Collaboration and documentation among our global team has gotten much easier with Confluence. We now have a single source for pertinent information.
Recommendations to others considering the product:
Test the search feature if this is important to you, and review collaboration.
Works well, however difficult to format at times
What do you like best about the product?
The breadcrumbs way of keeping pages together
What do you dislike about the product?
Sometimes it can be difficult to get the formatting how you want.
What problems is the product solving and how is that benefiting you?
Being able to collaborate well on documentation
Pretty decent software - Sometimes has technical issues
What do you like best about the product?
It's great to be able to have a wiki that has some form pages that multiple team members can edit or view.
What do you dislike about the product?
Sometimes there's difficulty allowing the editing of pages.
What problems is the product solving and how is that benefiting you?
We have many different services and a wide knowledge base that our employees need to be aware of - this allows everyone to have that knowledge at our fingerprints in a private manner.
Knowledge base for our business
What do you like best about the product?
Able to keep training materials in one place. We document work processes in Confluence, therefore if anyone need to look back on how to do certain things, they can use the system like a library.
What do you dislike about the product?
The new layout, I still need to get used to it. Since the layout has changed it takes a bit longer to find documents that I have been using a lot previously,
What problems is the product solving and how is that benefiting you?
Sharing knowledge, allowing people to work more on their own without interrupting others. Use Confluence as the company's library.
Recommendations to others considering the product:
Companies who struggle to share knowledge throughout the business, this can help to solve that problem or at least to improve the situation.
Also I would recommend it for global businesses to make sure they are all following the same procedures, processes.
Also I would recommend it for global businesses to make sure they are all following the same procedures, processes.
Confluence is a very good tool to share your thoughts
What do you like best about the product?
Confluence is a very good tool to share knowledge. From internal documentation to personal insights, Confluence allows you to organize and share your texts. It has a simple to use but complete editing tool.
What do you dislike about the product?
Updates to User interface have been often in recent days. This creates some kind of confusion.
What problems is the product solving and how is that benefiting you?
Knowledge sharing.
Documentation
Collaboration
Project management
Documentation
Collaboration
Project management
Recommendations to others considering the product:
One of the best collaboration tools in the market.
Great resource consolidation, but tough to navigate
What do you like best about the product?
Confluence is an awesome way to consolidate all resources for your team into one place. Also really nice for tracking historical issues and system improvements.
What do you dislike about the product?
It's not really very easy to navigate the system. I wish there were an easier way to search the information in our confluence instance to find what I'm looking for. I often rely on other resources because the search algorithm is difficult to use.
What problems is the product solving and how is that benefiting you?
Resource consolidation, ticket tracking
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