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Confluence

Atlassian

Reviews from AWS customer

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External reviews

4,105 reviews
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External reviews are not included in the AWS star rating for the product.


    Aashish G.

Full stack developer

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Good and informative, the idea is innovative
What do you dislike about the product?
All good but there might be some change in the experiences
What problems is the product solving and how is that benefiting you?
It has good documentation which is good for new ones


    Computer Software

Efficient Ticket Tracking

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
As a previous Environment Manager overseeing multiple platforms ecosystems Confluence became my central hub for operational clarity. I particularly valued its ability to link to Jira tickets and organize documentation in a searchable format on each page. This was a key feature for smooth collaboration across the QA space and wider business making the ease of use a key reason to use Confluence
What do you dislike about the product?
While powerful, Confluence can become cluttered quickly if spaces aren't well governed with mostly free will to make your own space per team. When a lot of edits are made by large companies edit history can cause some confusion. Which may be resolved by some automation features using current ease of integration in the system to support this manual overhead.
What problems is the product solving and how is that benefiting you?
Confluence helped solve major pain points where so much information needs to be stored about all the systems i used before leaving my last role. It has become the single source of truth for who used it. For someone who was managing a lot of systems across the company this has been very useful and helped a lot of people. Confluence elevated my ability to lead. It helped me make faster more informed decisions, reduce deployment risks and saved time otherwise spent chasing doen updates or fixing misaligned timelines. It allowed me to demonstrate strategic value.


    Muhammad G.

Great but not best

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
It enables teams to create, collaborate on, and organize information.
What do you dislike about the product?
There are sometimes performance issues when there is a large sum of data.
What problems is the product solving and how is that benefiting you?
It provides a centre point of access for teams to create, organize, and retrieve information. This leads to increased productivity and improved communication.


    Georgia M.

User-friendly and centralized

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Information is accessible, can be tracked. Most times accessing 1 article leads into other follow-up or related articles.
What do you dislike about the product?
One thing I don't really like is - the search feature can be a bit more accessible.
What problems is the product solving and how is that benefiting you?
Knowledge and tracking


    Computer Software

Overall very good documentation tool

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
I really like it's real time collaborative editing feature
What do you dislike about the product?
Sometimes it slows down and uses a lot memory. Also some features are hidden when you try to find them.
What problems is the product solving and how is that benefiting you?
We are using it as our project's knowledge base system


    Qasim A.

G2 is excellent

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Easy to use and user friendly interface
Effective in productivity
What do you dislike about the product?
Nothing all good for me love to work on it and my work get more faster
What problems is the product solving and how is that benefiting you?
I have made documentation and assign work to everyone and it's pretty easy to handle that


    Muhammad A.

A reliable tool for centralized documentation and team collaboration

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Confluence makes it incredibly easy to centralize documentation, manage knowledge bases, and collaborate across teams. The real-time editing, seamless integration with Jira, and structured page templates save tons of time during project documentation. I especially appreciate the way it keeps our team aligned, regardless of location or timezone.
What do you dislike about the product?
While Confluence is powerful, the interface can feel overwhelming for new users. The search functionality sometimes fails to deliver relevant results, and page permissions are a bit tricky to manage in larger teams. Also, formatting pages (tables, anchors, etc.) could be more intuitive.
What problems is the product solving and how is that benefiting you?
Confluence helps our team solve the problem of scattered documentation and miscommunication by offering a centralized workspace for everything from meeting notes and project plans to onboarding resources. It reduces reliance on endless email threads and disconnected tools, which boosts our productivity and ensures everyone is working from the same source of truth. The ability to link pages, embed Jira tickets, and maintain version history means we can work more efficiently and with greater transparency.


    Computer & Network Security

Confluence for business is a must

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
You can use confluence for documentation purposes. Can also serve as repository as it has versioning for historical updates/review. Can also limit editing for non admin/editor accounts.
What do you dislike about the product?
There is a bit of learning curve on learning how to use other functionalities of confluence, like commenting and versioning.
What problems is the product solving and how is that benefiting you?
When reviewing previous changes or past documents. confluence helps in effectively sorting things out.


    Computer Software

Robust and Scalable Tool for PMO Collaboration and Documentation

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
As a PMO professional, I appreciate Confluence's ease of use—its clean interface and intuitive navigation make it simple to create and manage content without needing technical expertise. Implementation was straightforward, with clear setup steps and smooth integration with tools like Jira, which greatly enhances workflow efficiency. I use Confluence daily to maintain project documentation, meeting notes, and status updates, and it’s become an essential part of our operations. The range of features—like real-time editing, content versioning, and built-in templates—supports both agile and traditional project environments. Integration with other Atlassian tools and third-party apps makes Confluence a versatile, centralized hub for collaboration and knowledge sharing.
What do you dislike about the product?
While Confluence is generally user-friendly, its search functionality could be more powerful, especially when working with a large volume of pages and content. Pages can become cluttered or hard to find without strict structure or naming conventions. Although implementation is easy, customizing the system to fit specific organizational needs sometimes requires additional configuration or plugins. Customer support is responsive, but at times I’ve found community forums more helpful than direct support. Feature-wise, while there’s a lot offered, some advanced formatting and reporting capabilities still require workarounds. Lastly, although integrations are broad, syncing with certain non-Atlassian tools can occasionally be limited or require manual adjustments.
What problems is the product solving and how is that benefiting you?
Confluence solves the challenge of fragmented documentation and poor knowledge sharing across teams. As a PMO, I rely on it to maintain a centralized, organized repository for project plans, meeting notes, risk logs, and process documentation. It improves collaboration by allowing multiple stakeholders to contribute in real time, reducing miscommunication and version control issues. Integration with Jira enhances visibility across project tasks and documentation, making reporting and governance much more efficient. Overall, it supports better project transparency, alignment, and accountability, which are essential to PMO success.


    Muhammad Usman M.

A Solid Tool for Team Collaboration

  • July 29, 2025
  • Review provided by G2

What do you like best about the product?
Clean and intuitive interface

Real-time collaboration and editing

Great for organizing project docs and team knowledge
What do you dislike about the product?
Can become cluttered without proper page management or structure
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered documentation and poor team knowledge sharing. It brings everything into one central place, making it easier to find, update, and collaborate on content