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Confluence

Atlassian

Reviews from AWS customer

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External reviews

4,105 reviews
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External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

A solid tool for documentation and team visibility, but not without quirks

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
As a DevOps engineer, I appreciate how easy it is to create structured internal docs, SOPs, and onboarding guides. The hierarchy with spaces and pages fits really well for managing project-based documentation.Its specially useful whil eworking with the cross functional teams .
What do you dislike about the product?
Sometimes basic formatting acts up, which is frustrating when you are trying to just drop in content and move on. Also the search function feels hit-or-miss at times.
What problems is the product solving and how is that benefiting you?
As a DevOps engineer, I use Confluence to centralize runbooks, infrastructure overviews, sprint notes, and project retros. Before this, documentation was scattered in Git repos, random Notion pages, or lost in Slack threads. Now we have got a single place where the whole team like Devs, QA, Ops, even PMs , all can reference and contribute. It improves transparency and reduces repeat questions from team members.


    Shubham D.

Good tool for Product documentation

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Easy onboarding, clear navigation panel. I use this tool daily for my product documentation.
Integrates very easily with other tools like Jira, draw.io.
Provides template features to standardise documentation.
What do you dislike about the product?
The UI looks very professional, lack of creative elements like icons. No AI support in the tool.
What problems is the product solving and how is that benefiting you?
Confluence helps us to centralise our documentation. It helps to keep the history of every feature and its details.


    Information Technology and Services

I've been using Confluence for more than 6 years already..

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
It is easy to use on our organization, anyone can can easily collaborate on creating pages and can easily share it as well. It's also easy to link JIRA tickets that we use on our projects. We use it all the time to document what happen on our sprints / release as well as for creating knowledge transfer documents and tracking test results.
What do you dislike about the product?
There are times that the confluence space get cluttered, not sure if there a feature to maintain it easily. Other than that I am good with it.
What problems is the product solving and how is that benefiting you?
As a test automation engineer, we use Confluence daily to post the results of the automated test. People from other project can easily use the pages created daily to track the status of the environments we use for testing, it is all there so they don't need to contact us for anything.

Using it as a knowledge base as well from simple how-tos to complex software documentation that is needed on our day to day tasks.


    Manikya A.

My Review on Confluence

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
It is a very good Data repository which is very easy to use
What do you dislike about the product?
The Cascading of the Pages in Confluence can be even more Userfriendly.
What problems is the product solving and how is that benefiting you?
Our organization uses it as a Data Repository where all the information required for the Project is documented at a single place. The information required is kept at a single place which is easily accessible by everyone and the search feature allows to search the required information through pages


    Mayurathan T.

An Essential Tool for Organizing Team Knowledge Effectively

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I like that Confluence makes it easy to create, organize, and share documents with my team in one place. It helps everyone stay on the same page. Even my company fully utilizes it for frequent usage such as maintaining leave system with easier integration with Jira and Google drive. Even if we need to clarify our issues, the customer support team is responsive and helpful.
What do you dislike about the product?
Sometimes it takes fair amount of time to load, and even though we can create useful pages, sometimes formatting the document is not that much easy implementation as I'd like .
What problems is the product solving and how is that benefiting you?
Confluence allows us to have all our project documentation, meeting notes, and team knowledge in a single organized place. It eliminate confusion, improves collaboration, and gives us the capability of finding and changing information easily whenever we need it.


    Computer & Network Security

Its great in storing all the needed information

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
I like how Confluence makes it easy for teams to collaborate on documents in real time and track changes.
What do you dislike about the product?
Sometimes Confluence loads slowly, especially with large pages or multiple attachments
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered information by providing a centralized space for all our team documents, processes, and project notes. This helps us save time and avoid miscommunication


    Christopher C.

Very Great Replacement for a Wiki

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
How easily the information is organized, and how easily it integrates with JIRA
What do you dislike about the product?
We need more themes besides light and dark!! I want colors
What problems is the product solving and how is that benefiting you?
Software does not have documentation, and as a QA person I can help rectify that


    Information Technology and Services

Powerful Collaboration & Knowledge Management Tool

  • July 31, 2025
  • Review provided by G2

What do you like best about the product?
Accessible; User-friendly; Robust and intuitive platform that collaborates and manages information; Integrates perfectly with other products (especially JIRA); Improves team productivity and collaboration; HIGLHLY RECCOMMENDED
What do you dislike about the product?
Expensive for larger teams; Mobile experience is limited; Slow when searching or loading large documents
What problems is the product solving and how is that benefiting you?
Assists in resolving a number of significant issues pertaining to documentation, knowledge management, and collaboration.


    Muhammad Moosa A.

Review: Jira Confluence – A Powerful Collaboration and Knowledge Management Tool

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Jira Confluence by Atlassian has proven to be an essential platform for team collaboration, documentation, and knowledge sharing. As part of the Atlassian ecosystem, it integrates seamlessly with Jira, making it especially valuable for software development, project management, and cross-functional teams.
What do you dislike about the product?
While basic features are easy to grasp, mastering templates, macros, and advanced formatting options can be overwhelming for newcomers. It’s not always intuitive for non-technical team members.
What problems is the product solving and how is that benefiting you?
Multiple users can edit pages simultaneously, and changes are tracked with a robust version history. Inline commenting and mentions foster collaboration and keep discussions contextually linked to the content.


    jalal h.

Comparison with Others like clickup and Asana

  • July 30, 2025
  • Review provided by G2

What do you like best about the product?
Its user interface is cool
We can manage everything like tickets, tasks, assignee, and the status on single page which is very easy for me.
What do you dislike about the product?
Only thing i dislike is when ever a test plan is ran i if i found any issues i have to go inside the reports and then have to define the bug which is not appearing on the main task due to this some time the dev teams missed, then i have to explain because i am the QA there
What problems is the product solving and how is that benefiting you?
Its easy to maintain all the documentation about the features, that is helpful for all new and old staff