Confluence
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Seamless Integration with Jira and Proven Collaboration Results
What do you like best about the product?
Confluence is an extremely easy-to-use Wiki-style collaboration tool that integrates seamlessly with Jira. Most of our daily Jira users end up accessing Confluence on a regular basis as a way of continuing collaboration beyond the specific work items in Jira. My organization enjoys the flexibility that Confluence offers, in terms of radiating out metrics, inviting people to collaborate on specific topics or themes, or relaying key information to others. The ability to immediately connect Jira work items with Confluence pages, or to take objects from a Confluence page and turn them into Jira work items means that the two tools coexist almost without effort.
What do you dislike about the product?
The biggest drawbacks to Confluence are the requirement for a viewer to be an Atlassian license holder (limiting the scope of basic "view" rights to those with expensive licenses assigned) and the need for sometimes costly add-on applications in order to get some of the best features and functions out of the tool.
What problems is the product solving and how is that benefiting you?
The biggest problem that Confluence solves for our organization is the coming-together of development (IT) teams and business (end-user) teams, to collaborate on the outcomes of specific requests or needs. Confluence provides a space to document IT changes and requirements while also making notes regarding end-user experiences and how to test new functionality.
Effortless Collaboration, But Can Get Slow and Cluttered with Heavy Use
What do you like best about the product?
I like that Confluence makes team collaboration and knowledge sharing effortless — it provides a central space where everyone can create, organize, and access documents easily, keeping information transparent and well-structured.
What do you dislike about the product?
It can be slow and cluttered, especially when many pages or attachments build up, making it harder to find specific content quickly.
What problems is the product solving and how is that benefiting you?
Confluence solves the problem of scattered information and poor documentation by offering a single, organized platform for team knowledge. It helps keep everyone aligned, improves productivity, and reduces time wasted searching for information — making work smoother and more collaborative.
Confluence Excels at Documentation and Project Planning
What do you like best about the product?
Confluence is best for documentation of notes, SOPs, project plans, and guides.
What do you dislike about the product?
The search feature is not that accurate in Confluence.
What problems is the product solving and how is that benefiting you?
We use Confluence to document all our progress and processes so that anyone in our company can find them easily.
Effortless Organization and Integration, Minor Formatting Hiccups
What do you like best about the product?
I really like how easy it is to create and organize pages in confluence. My team uses it for meeting notes, project plans, documentation and everything stays neatly arranged in one place. The editor feels simple to use, even for people who aren't very technical. I also like how it connects smoothly with Jira which helps us link tasks and updates directly to our confluence pages. The search works really well too, I can quickly find old documents or notes without wasting time.
What do you dislike about the product?
It often takes a few extra steps to format pages the way I want, especially when adding tables or images, but get things done. It can also feel a little slow or lags when loading large pages with lots of content. I think a few small design improvements could make it faster and simpler which will also improve user experience.
What problems is the product solving and how is that benefiting you?
Confluence helps my team keep all our information and project related documents in one shared space. We don't have to look through endless chats or files anymore because everything is documented properly. It’s also really helpful for onboarding new teammates as they can just read through the pages and understand how things work. It’s made our workflow more organized, simple and also reduced a lot of back and forth communication.
Great for Role-Based Page Restrictions
What do you like best about the product?
I like that it has the ability to restrict pages by teams or role.
What do you dislike about the product?
Without proper naming convention, finding documents becomes harder.
What problems is the product solving and how is that benefiting you?
I use Confluence to maintain important documents. My team used it so that we can access documents easily in one place.
Effortless Documentation with Structured Pages and Templates
What do you like best about the product?
It makes documentation effortless with its structured pages and templates.
What do you dislike about the product?
The editor feels sluggish and formatting options are limited.
What problems is the product solving and how is that benefiting you?
Confluence is like our company wiki, all of our documents are centralized with its help.
Clean Interface and Great Templates Make Documentation Easy
What do you like best about the product?
I like its clean interface and it is best for documentation. It also have a lot of templates.
What do you dislike about the product?
Compared to Google Docs, page reload speed is slow.
What problems is the product solving and how is that benefiting you?
It helps us to store project documentation and meeting notes in one accessible space. It helps to ensure information consistancy.
Confluence Review: A knowledge sharing workspace made easy.
What do you like best about the product?
Ease of use. Using Confluence on day to day basis. Multiple users can edit and view at same time. Document management and colloboration between various teams. It can be integrated with Jira and Teams as well which helps to access and simplify things. Documenting SOPs and sharing over to team was easy.
What do you dislike about the product?
Beginners can find it difficult as interface can be confusing at the beginning. Documenting SOPs sometimes lags and need to review and submit twice.
What problems is the product solving and how is that benefiting you?
Helps in team colloboration and sharing of Knowledge is easy. Anyone can check the documentation at any time and make changes or comment inline which is visible for others as well.
Great for Work Info and Wikis, but Needs Design and Autosave Improvements
What do you like best about the product?
can store all work information, good for wiki pages
What do you dislike about the product?
not so modern design, autosave not working
What problems is the product solving and how is that benefiting you?
wiki documentation
Consider this before you implement confluence
What do you like best about the product?
I really like its power as a centralized knowledge hub, which completely eliminates having separated information for your company. What I consider the most significant advantage is the seamless, deep integration with Jira, allowing teams to instantly link live issues, defects, development tasks, etc to comprehensive product and company documentation, and project plans. All of that, combined with a clear Space and Page hierarchy and real-time collaborative editing, makes it the definitive single source of truth for organizational knowledge and project context.
What do you dislike about the product?
I dislike its scalability and technical overhead. Sometimes, performance and loading time can become really slow when pages have lots of content, numerous attachments, or heavy macros, making editing a real challenge. From my experience, non-experienced users are the ones that suffer the most, especially with its extensive features and the initial challenge of navigating complex Space permissions and organizational structures. Finally, some people in the company have been struggling with the search function, as not all tickets are displayed before pressing the enter key, which may confuse them.
What problems is the product solving and how is that benefiting you?
Confluence has worked for the company as a single source of truth, which means a place where we can find all the necessary documentation for any of the projects or the company itself (good practices, policies, manuals, how-tos, some technical documentation, etc.), and we can keep adding important information related for future references. This benefits our people by reducing the time spent searching for project/company context and ensures everyone is working from the latest, most accurate data. Also, its seamless integration with Jira further enhances this by connecting documentation directly to execution, driving better project alignment and faster decision-making.
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