What do you like best about the product?

It is SaaS based tool, where all other major PAM leaders and tools were working as on prem solution. And workflow automation and integration with IDP solution in cloud benefits us more.

There are few I liked,

Session recording and live monitoring
Audit logs for any activity done within the PAM session and by PAM administrator.
Integration with SIEM
UBA is also presented

What do you dislike about the product?

While security features are top class with cyberark, the UI might feel intuitive for administrators and users.All the initial set up require significant time and technical expertise.

And there are more I could say as dislike points,

1. Not be able to use their administration PAM IOS or android app
2. PAM password automation often causing issue with switches
3. Integration with jumpcloud password automation has major risk and challenges
4. VPN less security open nee risk to organisation

What problems is the product solving and how is that benefiting you?

Primarily, it helps secure, manage and monitor privilege account. Few of specific areas would be below,

1. Centralising all privilege credentials within untouchable vault
2. Manual credential managements
3. Session monitoring on limited visibility privileged accounts
4. Compliance and gaps