Blocks malicious files , has a low false-positive rate
What is our primary use case?
Our use case is pretty wide. We wanted to scan every file uploaded by our customers to our application. For example, our customers upload ID data files to the application, and our application contacts the Core server via API and scans the files. We have about 15 external-facing applications where a customer or agent can upload a data file.
We have also integrated some of our network devices with the ICAP server for the same purposes.
And we are scanning some files on our file shares.
How has it helped my organization?
We sleep well now because we are assured that the files that are coming into our organization are scanned.
What is most valuable?
I like the simplicity, the way it works out of the box. It's pretty easy to run and configure. The integration of the network devices with the ICAP server was easily done.
Also, we don't have many false positives. When a file really is malicious, it is blocked. There is a really low false-positive ratio.
It just works. We don't use it for extreme use cases, and we didn't want to make extreme modifications because it works. We like that we don't need to put too much effort into operating the server. We just installed it, did a little bit of configuration and customization, and it just works.
What needs improvement?
The documentation is not well written, and I often need to talk with support.
For how long have I used the solution?
We have been using the OPSWAT Core and ICAP servers for about two years.
What do I think about the stability of the solution?
I haven't experienced any instability with MetaDefender. We are running it in high availability. We have two MetaDefender Cores, each one in a different data center, and there is a load balancer. We set it up with high availability in mind. We haven't experienced any problems. The stability is a 10 out of 10.
What do I think about the scalability of the solution?
I believe it is scalable, but I don't know how much it can be scaled. I would rate this aspect a nine out of 10 because I'm not sure. My rating is based on what I have read in the documentation.
We are planning to integrate this solution to scan files that are not only uploaded by customers, but also by third-party companies we are working with.
How are customer service and support?
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two days.
There is a guy there named Vlad. He is a great technician who has helped me many times when I had trouble with licenses or questions on how to do something differently. The support is great.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using ESET. It was like a homemade solution from five or 10 years ago and really hard to operate.
How was the initial setup?
The implementation was straightforward. MetaDefender is quite easy to use. Installing it is very simple. The basic concepts are easy to understand.
We spent about two weeks implementing and configuring this. We wrote custom libraries with some scripts, and that's all. And it has been running for two years so far. We enabled automatic updates and it just works.
We have it deployed fully on-prem because we have sensitive data. We have it in two separate data centers. One is in Warsaw and the second is in Krakow.
There is no maintenance involved.
What about the implementation team?
I deployed it with a member of my platform team and a network administrator.
What was our ROI?
We don't treat this like an investment that will return something.
What's my experience with pricing, setup cost, and licensing?
We bought a three-year license, and that was pretty expensive. We agreed that it was really worth buying. It could be cheaper, but we understand that quality comes at a price.
We bought three ICAP servers and three MetaDefender cores for three years, and that cost about 600,000 PLN (about $145,000). Support is included in the price, and the support is great. We didn't need any custom modifications or deployments.
Which other solutions did I evaluate?
It's not that MetaDefender has some super-unique features, because we also tested some other products. But its simplicity was the main factor in our choice of OPSWAT.
What other advice do I have?
I would do a proof of concept because we are talking about cybersecurity. We ran tests for free for about three months. After our testing we were happy with the results.
Which deployment model are you using for this solution?
On-premises
Metadefender - works seamless and worth every penny
What do you like best about the product?
We have been using MetaDefender for over 5 years and it has been integral to the protection of our servers and file storage. MetaDefender scans all of the files as they are uploaded through our SaaS application screening and/or blocking virus', malware and other little baddies. Reporting is really good and customer support is fantatstic.
What do you dislike about the product?
If there is anything that I dislike is the aggressive push from sales to purchase 2 and 3 years.
What problems is the product solving and how is that benefiting you?
Preventative measures for uploads to our servers through our online application. It screens these files before they end up on our file host.
Performance with complete protection across 24x7
What do you like best about the product?
Performance with complete protection acros 24x7
What do you dislike about the product?
Nothing for now. The product has been great.
What problems is the product solving and how is that benefiting you?
Scans file uploads with no performance degradation.
With this system you will forget about viruses, very good service.
What do you like best about the product?
Metadefender offers on its website software that allows us to analyze suspicious files and thus protect our computer, we are very happy with this software since it offers favorable answers to the problems we have on our own computer, just download the software and install it Immediately it allows us analyzing the computer with a click in this way will erase those files that can be malicious, we are happy because it scans the entire computer to eliminate threats.
I must also note that it offers a mobile application to delete files, cache or any problem on the phone, which is for us a more complete and profitable service, that other services we are very happy.
What do you dislike about the product?
Its services are impressive, however, it has details to improve, for example, its software only reviews files, it would be great if it were more complete to protect while browsing or offer an extension to provide greater protection, in this way it can be highlighted with other software.
What problems is the product solving and how is that benefiting you?
We had problems with malicious files because we downloaded all our emails with important information and this in turn can flood our computers with dangerous files and due to computer failures like the one that started a little slower, the applications worked less optimal He looked for a software solution that cleans this type of Metadefender files, which gave us favorable answers which is perfect and profitable for us.
Recommendations to others considering the product:
We clearly recommend to all those who wish to try the service, it is amazing how it keeps your computer in good condition and free of malicious files, we are very happy that Metadefender configures this software in our system, in addition to an incredible technical support, I recommend it and very Happy with your configuration.
OPSWAT: A Reliable Security Choice
What do you like best about the product?
I really appreciate the customer service and robust technology stack that OPSWAT offers. Their security stack is regularly updated and their team is quite dedicated.
What do you dislike about the product?
There isn't much to dislike, although there is occasionally an issue with customer service.
What problems is the product solving and how is that benefiting you?
OPSWAT eliminates any headaches needed when security devices - this is especially true in an industry that is loaded with insecure devices connected to the cloud.
Recommendations to others considering the product:
Speak to the team and try out their services. Understand your vulnerabilities and weaknesses.
