Rhombus
RhombusReviews from AWS customer
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Great one stop shop for security solutions you can trust and depend on
What do you like best about the product?
The culture of service and the mindset of growth of the people of the company gave me trust in them to tackle any challenge knowing they would be honest, listening, and really address customer needs. We operate commercial real estate and security has been a challenge over the past years especially in the big cities. Last year we onboarded Rhombus and in the past 12 months, we have installed almost 100 locations with Rhombus. The abundance of available features and integrations and their alarm monitoring made them an invaluable asset to our company.
What do you dislike about the product?
Their app could sometimes be a bit unstable as they have been adding a ton of new features on a regular basis. That said, I know they are committed to improve the app next year and I have faith that they can make it even better than the console.
What problems is the product solving and how is that benefiting you?
It is helping us secure our stores during off hours when nobody is onsite. It is also helping us make our training easier for our people to use because they integrate with our access control system.
Rhombus Camera System
What do you like best about the product?
We made a good choice when we chose Rhombus in 2021 to replace our legacy analog camera and DVR system. I remember how impressed I was when I saw a demo of the software. I continue to be impressed with how intuitive and easy to use the software is, and how often Rhombus adds features. Their support is very good as well.
What do you dislike about the product?
I haven't found any downsides. We are very happy with our decision to purchase the Rhombus camera system.
What problems is the product solving and how is that benefiting you?
We have access to our cameras from anywhere, and have 90 days of local storage right on the camera. It is so easy to save and send video clips if needed.
Great Account Executive
What do you like best about the product?
Our experiance working with Rhombus to find and close deals has been great. Easy to contact, wonderful support. Rhombus is always willing to provide help and resources for our customers. I always get comments about how simple and easy it is to navigate the features and settings in the Rhombus Console.
What do you dislike about the product?
The thing that has been hard is the availability of the Access Control line. We have a customer that we have sold a system to and we haven't received any test/demo gear let-alone the controllers for the customer.
What problems is the product solving and how is that benefiting you?
We like to use the integrations and AI features to do creative things in our office and for our customers. The integration with PDK Access Control has helped us have insight to who is accessing the doors and if the person matches the credentials they are using to unlock the door.
Great cameras for schools.
What do you like best about the product?
We have been using Rhombus for a little over a year. We have had very few problems but when we do, customer support has been very helpful. As safety administrator for my district, we use the cameras to record incidents on campus. The handy phone app allows me to be anywhere and view them.
What do you dislike about the product?
The cost is the only downside to Rhombus, but you also get what you pay for as we have experienced.
What problems is the product solving and how is that benefiting you?
With so many students on campus, Rhombus allows us to utilize the facial recognition aspect and located students quicker.
Installation of 54 Rhombus Cameras
What do you like best about the product?
The company was easy to work with, good training, and very helpful if there was an issue.
What do you dislike about the product?
I have no negative comments about the Rhombus system
What problems is the product solving and how is that benefiting you?
We had limited video camera coverage in our four story, block-long building. now have coverage in every hallway and around the outside of the building.
Very easy to use
What do you like best about the product?
Friendly usage, manage from mobile device
Ease of Implementation
Ease of Implementation
What do you dislike about the product?
I have not any dislikes. all is correct, can be improved at the price level
What problems is the product solving and how is that benefiting you?
For the audits, we have put internal control Physical Security
Easy to use, reliable, and great support
What do you like best about the product?
The cameras are very reliable and have excellent quality. Their 360 camera is really awesome and provides complete 360 degree coverage for an area. Their support in incredible. The few times we've had issues with a camera that could not be resolved they quickly shipped us a replacemet. They were also easy to setup and install. You just use the app on your phone to set them up and then install them like any other POE camera. We use them pretty much every day and it was a very easy switch from our previous camera system, they integrated seamlessly into our environment.
What do you dislike about the product?
The cameras can be pricey depending on the model you get and you have to have a license for each camera.
What problems is the product solving and how is that benefiting you?
We had multuple separate security camera systems across our sites and it was a pain keeping up with each one. Some were really old and accessing them remotely was a pain and also a security risk due to opening up ports in the firewall. Rhombus was an excellent solution for this issue. Now we use Rhombus from all our sites and have central control of all the security cameras. We have multiple sites setup in the console and can easily give users access to the sites they need to see. Viewing the cameras is as simple as logging into the web console through a web browser or using the app.
Rhombus from Installer
What do you like best about the product?
Easy to install. Nice looking interface for management.
What do you dislike about the product?
Monthly pricing. Bricked if you don't pay up. Facial does not always tag properly which defeats the purpose.
What problems is the product solving and how is that benefiting you?
Recording video and saving it to the cloud. No need for on-site storage. Easier to manage.
Rhombus Cameras Review
What do you like best about the product?
Rhombus is a very effective and easy to use camera system. We have a four camera system on our school campus. It is easy to use and access for playback when needed. It works great for us and our location.
What do you dislike about the product?
I have not found a dislike as of yet. Works great!
What problems is the product solving and how is that benefiting you?
We have not had any problems thus far.
Helped Secure a Difficult Property
What do you like best about the product?
Ease of their online portal to review footage.
What do you dislike about the product?
There are no major issues with it so far.
What problems is the product solving and how is that benefiting you?
Detering vandalism.
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