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Simpplr is easy to use and their customer support is second to none.
What do you like best about the product?
Anyone can use it - it doesn't require any previous experience publishing to the intranet. Simpplr's customer support and partnership is the best I've seen from any vendor I have ever used. They continually respond to our requests and take those requests to their product development team to enhance their product.
What do you dislike about the product?
Because Simpplr is so simple to use, there are limitations to creativity such as modifying what the home page looks like.
What problems is the product solving and how is that benefiting you?
Before we started using Simpplr, we didn't have an intranet, so information was spread across multiple sources. The intranet brought those sources together as one source of truth.
Simpplr Establishes Foundation for Corporate Comms
What do you like best about the product?
It's just that simple. With a small corporate communications team overseeing the intranet, it's impossible to be content creators for every site on Simpplr. But the ease of use and accessibility for non-comms professionals makes partnership and collaboration across the organization a breeze.
What do you dislike about the product?
When it comes to the mobile app, I look forward to seeing how it gets developed out in the future based on today's iteration.
What problems is the product solving and how is that benefiting you?
Helping us reach our frontline workers as well as connecting our desktop workers across the globe.
SimpplrTeam is absolutely incredible to work with. Try partner.
What do you like best about the product?
The Simpplr implementation team is amazing. Very responsive. I like how the platform is easy to use and doesn't require code.
What do you dislike about the product?
Still needs future features to continue to enhance search and to make
Sure the mobile and desktop experience stays in common. Would love
To have a feature to turn off feed at the user level vs. all on or all
Off.
Sure the mobile and desktop experience stays in common. Would love
To have a feature to turn off feed at the user level vs. all on or all
Off.
What problems is the product solving and how is that benefiting you?
Enhancing search.
Developing a new culture
What do you like best about the product?
As an admin - it's easy to manage and maintain
What do you dislike about the product?
Finding the right balance when it comes to customization can't be easy - but maybe a bit more site layouts would be nice
What problems is the product solving and how is that benefiting you?
A lot. I solves - or helps solve - employee engagement issues, communication troubles, analytics, a source of truth
The best and leading AI-powered employee experience platform.
What do you like best about the product?
Simpplr has a friendly and intuitive interface making it easy for employees to engage without training. It requires minimal prior experience to start utilizing effectively. It seamlessly integrates with other applications such as Confluence and ServiceNow. I love how it tailors content to individual viewers enhancing their experience.
What do you dislike about the product?
Implementation process was a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Simpplr is the best and easiest employee engagement platform i have ever encountered. I like that it is very easy to use and doesn't have a steep learning curve.
Fantastic User Experience
What do you like best about the product?
Easy to use interface that employees can engage with -- without training.
What do you dislike about the product?
Having to designate each person as a content manager is cumbersome for a company that values letting everyone contribute.
What problems is the product solving and how is that benefiting you?
Federated search is helping us streamline the number of places we look for things. I really hope we can add Slack to the list of places we can search soon!
Well thought out platform that keeps ease of use top of mind on front and back end.
What do you like best about the product?
Simpplr is an incredibly user-friendly platform that requires minimal prior experience to start utilizing effectively. Upon first login, end users are seamlessly guided through the setup process within the app. I've found that I can easily train most site owners and managers in less than an hour, thanks to its intuitive interface.
The migration team, comprised of Kevin, Mark, and Chris, deserves special mention for their exceptional assistance during our transition from our previous platform. They were not only incredibly helpful and patient but also provided invaluable guidance on best practices, ensuring a smooth transfer of the bulk of our content.
Key Features:
Seamlessly integrates with various elements of our tech stack, including Outlook, Confluence, and ServiceNow.
Federated search functionality simplifies content discovery, while analytics provide valuable insights into effectiveness.
The automated requirement for individuals to validate knowledge content regularly ensures that our content remains current and accurate.
Promoting content is effortless, and the platform offers simple drag-and-drop functionality for content creation, organization, and movement.
Over time, the platform tailors content to individual viewers, enhancing their experience.
Overall, Simpplr has proven to be an indispensable tool for our organization, streamlining processes and enhancing collaboration across teams.
The migration team, comprised of Kevin, Mark, and Chris, deserves special mention for their exceptional assistance during our transition from our previous platform. They were not only incredibly helpful and patient but also provided invaluable guidance on best practices, ensuring a smooth transfer of the bulk of our content.
Key Features:
Seamlessly integrates with various elements of our tech stack, including Outlook, Confluence, and ServiceNow.
Federated search functionality simplifies content discovery, while analytics provide valuable insights into effectiveness.
The automated requirement for individuals to validate knowledge content regularly ensures that our content remains current and accurate.
Promoting content is effortless, and the platform offers simple drag-and-drop functionality for content creation, organization, and movement.
Over time, the platform tailors content to individual viewers, enhancing their experience.
Overall, Simpplr has proven to be an indispensable tool for our organization, streamlining processes and enhancing collaboration across teams.
What do you dislike about the product?
One area that has posed challenges for us is the integration with ADP not correctly syncing crucial information for audience segmentation, such as job title, geography, and leadership roles. The fix for this issue isn't simple, took a lot of meetings, and in the end involves working directly with ADP to develop a custom report.
Another area that is less than ideal is that Simpplr is built on Salesforce, which brings with it the requirement to purchase new user licenses in advance - and they have to be purchased in bundles of 50. I think this format is restrictive and requires more work on our end compared to a tiered system that allows for more flexibility and scalability.
Also, while the platform does allow for planning posts in advance, you can't schedule promotion ahead of time. And the mobile app, although functional, could benefit from improvements in usability, as it currently feels a little clunky and managers are unable to make edits directly from the app.
Despite these limitations, for my company the pros definitely outweigh the cons.
Another area that is less than ideal is that Simpplr is built on Salesforce, which brings with it the requirement to purchase new user licenses in advance - and they have to be purchased in bundles of 50. I think this format is restrictive and requires more work on our end compared to a tiered system that allows for more flexibility and scalability.
Also, while the platform does allow for planning posts in advance, you can't schedule promotion ahead of time. And the mobile app, although functional, could benefit from improvements in usability, as it currently feels a little clunky and managers are unable to make edits directly from the app.
Despite these limitations, for my company the pros definitely outweigh the cons.
What problems is the product solving and how is that benefiting you?
Old intranet was not user friendly or integrated with our tech stack, and lacked a mobile option.
Smooth and easy
What do you like best about the product?
As someone who wasn't heavily involved in the implementation process, I like that it is easy to use. I felt confident going in on my own and building pages for the first time. There isn't a steep learning curve.
What do you dislike about the product?
Implementation is always a difficult process.
What problems is the product solving and how is that benefiting you?
Ease of use. Because there isn't a steep learning curve, it's easier for my team to get buy in from other users in the company to own their own sites and manage their content.
Simpplr significantly enhanced productivity, collaboration, and connectivity throughout our company.
What do you like best about the product?
Simpplr provides a platform for one-stop shopping. Our employees can find anything they need from company news to policies. Like it's name, it's truly easy to use. The implmentation went very smoothly thanks to Mark Terifaj. With his help, we launched with every department in our organization represented. He helped each department build their pages, which enhanced the product we launched with and, at the same time, trained our employees how to use Simpplr going forward to keep their pages fresh with new content.
What do you dislike about the product?
Our employees absolutely love Simpplr. There is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
Everyone receives too many emails. As such, sometimes employees were not reading emails sent out from Corporate Communications or Human Resources. Now we post everything on our new Intranet and employees know they can go there to find important information.
The epitome of client service excellence!
What do you like best about the product?
In terms of the application itself, Simpplr has been a complete transformation of our internal communication capabilities and we love the capabilities it offers for bringing employees together, for sharing information seamlessly, and for helping employees to get what they need quickly. Simpplr's sleek UI is easy and fun, too!
On the client service side, I found Simpplr to be simply phenomenal. When we approached them to ask for extended support with an enormous amount of development work, Kleavin Howatt bent over backwards to get us the perfect resource in almost no time, and reliably followed up to ensure satisfaction throughout this partnership. Mark Terifaj was undoubtedly the best thing that ever happened to our implementation team. He jumped right in, established a great working relationship with our functional teams, and provided forward-thinking recommendations to ensure our intranet design would best meet our longer-term strategic goals as well as our shorter-term objectives. This was an incredibly valuable aspect to Mark coming on to our team, and made all the difference in the early engagement results we have seen to date. What's more is that Mark always went above and beyond any ask to educate our internal users on how to do things in SImpplr while also sharing best practices to help us make informed decisions in line with industry standards. What a gift Mark has been!
On the client service side, I found Simpplr to be simply phenomenal. When we approached them to ask for extended support with an enormous amount of development work, Kleavin Howatt bent over backwards to get us the perfect resource in almost no time, and reliably followed up to ensure satisfaction throughout this partnership. Mark Terifaj was undoubtedly the best thing that ever happened to our implementation team. He jumped right in, established a great working relationship with our functional teams, and provided forward-thinking recommendations to ensure our intranet design would best meet our longer-term strategic goals as well as our shorter-term objectives. This was an incredibly valuable aspect to Mark coming on to our team, and made all the difference in the early engagement results we have seen to date. What's more is that Mark always went above and beyond any ask to educate our internal users on how to do things in SImpplr while also sharing best practices to help us make informed decisions in line with industry standards. What a gift Mark has been!
What do you dislike about the product?
It's easy to use, intuitive, and offers a lot of functionality. If i had to list something I'd say error messages can be unclear.
What problems is the product solving and how is that benefiting you?
Simpplr allows us to have searchability of content, videos, more engaging content, and analytics, none of which we had with our previous home-grown intranet.
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