Runa Platform
RunaReviews from AWS customer
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Great benefit for our b2b2c users!
What do you like best about the product?
Ease of integration, access to robust library of discounts across brands
What do you dislike about the product?
Backend interface and functionality could use improvement. New process for brand approvals is nit efficient. Certain navigation menu items aren't intuitive.
Customer support is only m-F which proves to be a challenge for our business who supports individuals 24/7.
Customer support is only m-F which proves to be a challenge for our business who supports individuals 24/7.
What problems is the product solving and how is that benefiting you?
It's helping us add an attractive benefit to our member platform, encouraging additional logins and teengagement with our members.
Runa: A solid business partner
What do you like best about the product?
What I like best about Runa is their unwavering commitment to excellence, for our business as well as theirs. Their innovative solutions and exceptional work ethic of the team I've dealt with make them a solid business partner, fostering growth and success together.
What do you dislike about the product?
Despite Runa providing a really positive experience, the slow approval process for some brands is a glaring downside. Recently, after a laborious struggle to get one approval, it was unexpectedly revoked, leaving us disheartened and frustrated. But this really was outside of their control.
What problems is the product solving and how is that benefiting you?
Through their extensive network of providers, Ionia gains access to a variety of brands that we have not been able to offer in the past. Additionally, their latest FX product release is going to allow us to easily take our solution into the global market without having to use a number of other partners to do that.
I have used Runa for sending over 500 gift cards this year and wouldn't recommend a better company!
What do you like best about the product?
There are many things I enjoy about Runa. They have a vast assortment of eligible gift cards in many different countries. The process is fast and reliable. I enjoy Runa over some of the competitors like Giftogram.
What do you dislike about the product?
I wish that it was possible to save message templates. Add more gift cards for the United Kingdom. Be able to add multiple gift cards to a specific email in one transaction.
What problems is the product solving and how is that benefiting you?
Runa is solving a huge issue for me by not having to go to the local supermarket to get a gift card I can just send online. They have made the process of sending gift cards virtually easier than ever!
Implementation Specialist
What do you like best about the product?
Each person that has represented Runa thus far and been a POC for my company has been responsive, friendly, and informative. This makes communicating a pleasant experience. Additionally, the Runa platform is easy to navigate and use.
What do you dislike about the product?
There are a lot of discrepancies in product information that seems to need updating. This can include terms and conditions, redemption instructions, expiration dates, etc...
What problems is the product solving and how is that benefiting you?
Giving more options to international clients.
Easy to use
What do you like best about the product?
Very easy to use. Almost immediate dispatch of voucher emails to staff notifying them of a new voucher. The website was quick.
What do you dislike about the product?
A better selection of vouchers would be appreciated.
What problems is the product solving and how is that benefiting you?
It's helping us reward staff with high street vouchers. It's quick & easy to use and is low maintenance.
So easy to use!
What do you like best about the product?
I like that you can send a giftcard and someone can choose to use it at a variety of places!!
What do you dislike about the product?
Takes a few unnecessary steps - I wish you could add in the recipient emails on the same page as sending the short message
What problems is the product solving and how is that benefiting you?
We can offer our clients a gift for meeting with us and it is easy for them to access the gift
Great platform and very easy to use!
What do you like best about the product?
I like how quickly we can send out mass amounts of gift cards in a short amount of time. I also love the ability to send our customers the generated payout links, as they are super simple to send.
What do you dislike about the product?
Not too much, no issues so far, and the process is pretty seamless! Thanks for making our teams lives much easier!
What problems is the product solving and how is that benefiting you?
Runa helps us send out digital items from our shop online.
Straightforward and user friendly
What do you like best about the product?
You do not have to be an expert to use the platform; it is extremely straightforward. I like the different templates that the platform provides, but I also like the customization option.
What do you dislike about the product?
You cannot see the message you send along with the giftcard in the order history. That would be an useful feature to have to better keep track of gifts.
What problems is the product solving and how is that benefiting you?
It helps me keep in touch with my prospects in a friendly manner.
Amazing and Easy Platform to use
What do you like best about the product?
Runa is a straightforward platform to navigate. Everything is clearly listed, and onboarding is a breeze.
What do you dislike about the product?
There is not much do dislike about Runa. It is an amazing platform to send Gift Cards.
What problems is the product solving and how is that benefiting you?
Runa is solving the issue of sending gift cards to international customers. It has loads of options that every customer is pleased with.
Flexible gift card distribution that works
What do you like best about the product?
Good breadth of options in delivery of gift vouchers and a strong range of providers to work with.
What do you dislike about the product?
An integration with a tool like Zapier or Workato would make this even better.
What problems is the product solving and how is that benefiting you?
Runa allows us to incentivise feedback from our user base that has helped us to make vital product decisions.
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