What do you like best about the product?

The thing I love about Retool is that allows you to solve operational issues in a pretty straightforward way: "can we solve it with a retool?" If the answer is no, then we automatically justify assigning proper resources to a given development.
Retool is so powerful in its applications yet so simple in its implementations, that 90% of the regular problems that could arise in production can be handled by an app that can regularly be completed in under an hour (without aesthetic efforts). If you cannot make it easily in Retool, perhaps you shouldn't make it in Retool
Be it interacting with your DB, your backend, making specific calculations, working with your cloud provider, Retool is the path to avoid relying on scripts in some intern's laptop.

What do you dislike about the product?

Honestly, only my biased dislike of javascript, as it is the used for pretty much anything that is not an out-of-the-box interaction for a given element. Besides that point (which is really not an issue), Retool is great for what it does.

What problems is the product solving and how is that benefiting you?

anytime i need someone to interact with our database, where there is not a provided BE solution directly available, i can simply make a Retool that makes said interaction in a predefined, validated and secure way. it is also a great way