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Automox

Automox

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271 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Robert Araya

Provides real-time application updates with exceptional support

  • August 06, 2025
  • Review provided by PeerSpot

What is our primary use case?

We use Automox to maintain the software on all our computers. We were using Qualys before and we're still using it, but we found Qualys to be a little bit lacking since it wasn't really eliminating all the vulnerabilities. We have been using it for years and it's almost as if we still have the same vulnerability count. We wanted to try something new with Automox in that most of the vulnerabilities are taken care of just by updating the applications that we use on our computers.

We have not used Automox's scripting capabilities for automating routine tasks such as software deployment and configuration changes yet, but we're probably not going to see a massive need for that since we don't have many in-house applications or a development team.

What is most valuable?

Some of the better features with Automox include its nice GUI, which looks intuitive, and it doesn't have a huge learning curve.

Automox's real-time visibility and control through its intuitive dashboard is important for our response to emerging threats because it tells us which applications need to be updated on a real-time basis.

What needs improvement?

I wouldn't be able to tell you how Automox can be improved; it seems to work very nicely already.

For how long have I used the solution?

I have experience with Automox for four months, as we just started using it recently.

How are customer service and support?

I would rate Automox's customer service and technical support as excellent. They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information. The initial reply is great, providing advanced information if I want to handle it on my own, or I can just wait for the tech to interact with me.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Qualys before and we're still using it, but we found Qualys to be a little bit lacking since it wasn't really eliminating all the vulnerabilities. We have been using it for years and it's almost as if we still have the same vulnerability count.

How was the initial setup?

The initial setup was not complex at all, but I understand it could get complex depending on what you want to do, and we're still at the stages where I need to be able to do that.

Which other solutions did I evaluate?

We were not evaluating other options when we chose Automox. My IT director gave me the task of trialing it and using it, and eventually, we purchased it.

We did not perform any other evaluations.

What other advice do I have?

Since switching over from Qualys, we have seen no positive impacts for our organization other than being able to update the applications on an endpoint.

We haven't used Automox's reporting capabilities.

My experience with the pricing and licensing for Automox is good, and I think we got a pretty good deal. On a scale of 1 to 10 for how pricey Automox is, I would place it at a six.

Overall, I would rate Automox as 10 out of 10.

We are just clients of Automox, not partners or resellers.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Bridie S.

AutoAmazing

  • July 10, 2025
  • Review provided by G2

What do you like best about the product?
How easy it is to patch and remote on if someone is having an issue.
What do you dislike about the product?
Nothing its amazing! It can have issues sometimes but customer support are amazing.
What problems is the product solving and how is that benefiting you?
It is solving the patches we need to implement into the devices for us.


    Johnny C.

Simplifying Cybersecurity and Endpoint Management

  • June 05, 2025
  • Review provided by G2

What do you like best about the product?
the ease with which you can update any device that is on your site, whether it be a server, computer, or even laptops
What do you dislike about the product?
the interface can be a bit more intuitive
What problems is the product solving and how is that benefiting you?
I have not found any problem at the moment that I can benefit from.


    Education Management

Powerful and Flexible Patching

  • May 28, 2025
  • Review provided by G2

What do you like best about the product?
Automox strikes a great balance between power and usability. The two standout features for me are Worklets and Patch Schedules. Worklets make it incredibly easy to automate complex configurations and remediations across platforms, while Patch Schedules allow precise control over when and how updates are applied—critical for minimizing business disruption. The UI is intuitive, and deployments are typically reliable and fast, even in remote environments.
What do you dislike about the product?
My main concern is with some of the reporting metrics—specifically around CVE exposure and time-to-remediate (TTR). For example, a critical vulnerability might show as “80 days exposed” in the dashboard, but that figure reflects the public discovery date, not when it was actually detected on the device. This can make it harder to evaluate internal performance and compliance. I’d also like to see more clarity or filters in vulnerability timelines. Lastly, while not entirely Automox’s fault, getting Apple M-Series devices into a patch-ready state takes extra manual steps, which adds to deployment friction.
What problems is the product solving and how is that benefiting you?
Using a tool like Automox provides several key benefits to organizations looking to streamline endpoint management and improve security posture. First and foremost, Automox enables centralized, cross-platform patch management across Windows, macOS, and Linux environments—making it much easier to enforce consistent patching policies regardless of whether devices are on-premises or remote. This consolidation reduces the need for multiple tools and simplifies operational overhead.

Another standout benefit is the automation flexibility offered through Worklets. These customizable scripts allow IT and security teams to automate remediation, configuration changes, software installs, and even compliance enforcement. This capability significantly reduces manual intervention, enabling teams to respond quickly to emerging threats or system misconfigurations while adopting a more infrastructure-as-code approach to endpoint management.

Lastly, Automox enhances organizational visibility and reduces risk through real-time dashboards that track patch status, vulnerability exposure, and compliance levels. These insights allow teams to prioritize remediation based on CVSS scores or known exploited vulnerabilities (KEVs), ultimately helping to shrink the attack surface and accelerate audit readiness. Together, these benefits make Automox a powerful solution for modern, security-conscious IT environments.


    Commercial Real Estate

Great feature set, but some need improvment

  • May 12, 2025
  • Review provided by G2

What do you like best about the product?
I use this product for remote support and patch management.
What do you dislike about the product?
They recently rolled out an update where the pop up would remain. It has since been fixed but it was troubling to our users. I also have issues with remote control. Sometimes it works, sometimes it takes a loooong time to connect.
What problems is the product solving and how is that benefiting you?
with Automox Patch mangement we don't have to worry about touching each computer or depending on the user to update their computers.


    phuc m.

it's a great product

  • May 07, 2025
  • Review provided by G2

What do you like best about the product?
The automated process we’ve implemented covers both system patching and worklet deployment. This ensures that critical updates are applied consistently across all devices, reducing the need for manual intervention and minimizing the risk of security vulnerabilities. The automation also includes the execution of worklets, allowing us to enforce configurations, apply fixes, or gather data as needed—streamlining overall device management and improving operational efficiency.
What do you dislike about the product?
none so far, but one thing that it can improved which during testing were the notifcation pop-up for major upgrade in Mac,
What problems is the product solving and how is that benefiting you?
Automox is helping us solve the challenge of keeping our endpoints consistently updated and secure across a distributed environment. It simplifies patch management by automating OS and third-party application updates, reducing manual effort and the risk of human error. Additionally, its cloud-based platform allows us to manage and remediate devices remotely, which is especially valuable for supporting a hybrid workforce. With features like worklets, we can also enforce custom configurations and scripts, helping us standardize systems and respond quickly to compliance or security requirements. Overall, Automox enhances our operational efficiency, improves endpoint security, and saves our team significant time.


    Retail

A Game-Changer for Patch Management and Cybersecurity

  • April 21, 2025
  • Review provided by G2

What do you like best about the product?
- Ease of use: The interface is intuitive, making it easy to set up policies and deploy patches.
- Hands-off approach: Automate patch management and focus on other critical tasks.
- Speed: Automox quickly deploys patches and updates, minimizing downtime.
What do you dislike about the product?
The delay when a list of patches is in the queue is frustrating. When I try to execute a policy on demand, it doesn't run immediately but instead waits in line. This lack of flexibility is problematic. Furthermore, script execution can be partial, leading to file corruption, and sometimes these issues aren't resolved until the next day.
What problems is the product solving and how is that benefiting you?
Automox is helping us streamline patch management and automate IT tasks, saving time and reducing manual effort.


    Civil Engineering

Love the new UI

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
We use automox for patch management as well as using it to deploy commands/fixes, it is super helpful when needing to push something to a machine and helps our org stay compliant.
What do you dislike about the product?
in the past, it was the restarts/lack of notice, since the new UI update it has improved
What problems is the product solving and how is that benefiting you?
Computers where users do not update/stay on domain, with automox being a cloud solution, we can push these updates out easier


    Marketing and Advertising

Good but missing feature sets we need.

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
The reporting is great, and the dashboards are awesome! The agent installation is pretty simple too and easy to deploy.
What do you dislike about the product?
Setting up policies, getting the exact data from a report you need. Inconsistent patching from my experience. We also, wish we had better patching insight to specific applications. I know the feature is there but it is very intimidating and time consuming to set up.
What problems is the product solving and how is that benefiting you?
It was allowing us to do hands off patching for both our Servers and Workstations.


    Brian L.

Patching sorted all thanks to Automox

  • April 14, 2025
  • Review provided by G2

What do you like best about the product?
Automox is an automated patching software that delivers patching at scale and at pace by interrogating all end points and determining their vulnerability status.
What do you dislike about the product?
Sometimes updates get applied and machines restart without notice - I would like to have advance notice from Automox all servers that are dues to restart due to Windows or other updates
What problems is the product solving and how is that benefiting you?
Automox ensures all our endpoints 3000+receive critical and important updates in good time and as soon as is operationally possible. Having an automated solution like Automox allows our IT department to focus on other more value-add activity