We are currently in the implementation stages of Vanta. It's been challenging to build out as it is not as intuitive as OneTrust, especially in terms of scoping and needs.
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Streamlined compliance process with custom control framework and AI-driven security questionnaire management
What is our primary use case?
How has it helped my organization?
Vanta has made the security questionnaire process much easier, thanks to AI. It automatically extracts answers and populates them within the SIG.
The custom control framework allows me to incorporate our HITRUST controls and additional ISO twenty-seven thousand and one and financial controls.
Moreover, it includes a knowledge bank for questionnaires and RFPs, making information updates more streamlined.
What is most valuable?
The most valuable features of Vanta are the custom framework option and the support services. It's the only current GRC vendor with licensing rights for HITRUST 11.3 framework, and I've avoided expensive HITRUST licensing costs through a custom control framework.
What needs improvement?
The support experience could be better. We often need to escalate our issues to the account executive to receive a response, especially when support is needed for integrations.
For how long have I used the solution?
We started using Vanta about three months ago.
What do I think about the stability of the solution?
So far, I would rate the stability of the product as ten out of ten, with no issues in that regard.
What do I think about the scalability of the solution?
In terms of scalability, I would rate it better than OneTrust, giving it an eight out of ten. It accommodates small, lean teams or larger public organizations, providing a holistic view of compliance without being limited by capacity.
How are customer service and support?
Although I've read that others have had issues with Vanta's support, our experience involves having to escalate matters to our account executive to get a response.
The support team itself has been less responsive, which can be problematic when integrating and building out the platform.
How would you rate customer service and support?
Neutral
What's my experience with pricing, setup cost, and licensing?
The overall price point of Vanta is commendable, especially considering the custom control framework that allows me to evade the high costs associated with HITRUST licensing.
What other advice do I have?
The test feature of Vanta is great, making it a recommendable product to others.
I'd rate the solution eight out of ten.
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