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Harmony Email & Collaboration

Check Point Software Technologies

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130 reviews
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    AjitSingh1

Provides robust email security features, but the pricing could be affordable

  • May 16, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the product to address core, perimeter, and administrative security requirements for firewalls within our environment. Additionally, we cater to email security requirements for clients using both Google Workspace and Microsoft 365 platforms.

What is most valuable?

The product's most valuable features for email security are its ability to safeguard domain names, detect duplicate email users, and identify spam emails impersonating legitimate email IDs, thereby enhancing overall security. It also has a robust filtering system.

It's very easy to use, and the onboarding process is straightforward. We can easily categorize users, create groups, and apply policies accordingly, simplifying policy management for different user groups within an organization.

What needs improvement?

In India, pricing is a concern, especially for SMEs. Check Point needs to address the pricing segment for SMEs. Apart from that, the technology and other aspects like sales and marketing are satisfactory.

Most OEMs provide similar capabilities. If any OEM introduces new features, Check Point must match those capabilities. It could improve by offering an on-premise solution for customers still using Microsoft Exchange, which currently provides only cloud-based services.

For how long have I used the solution?

I have been using Check Point Harmony Email & Collaboration for about a year. We directly sell the latest version to customers, including SMEs, enterprises, and SMBs.

What do I think about the stability of the solution?

The product is stable. We have yet to encounter technical or deployment issues. My team is comfortable working with the solution due to its reliability and the prompt assistance that Check Point's support team provides. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have 35,000 Check Point Harmony Email & Collaboration users, covering all three segments: small, medium, and enterprise.

It is a scalable product and meets the evolving business needs. Their communication and understanding of customer requirements make deploying and scaling the solution easy. I rate the scalability a seven out of ten.

How are customer service and support?

We have yet to encounter many technical issues, but Check Point's support team has been responsive and helpful whenever required.

How would you rate customer service and support?

Positive

How was the initial setup?

We completed ten deployments, including the installation and setup, in one week. Overall, it takes around seven days to complete. It involves collecting information from the customer about the number of users and the email services they use. The onboarding process is easy and takes one to two hours, followed by policy creation based on customer requirements.

I rate the process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The product is expensive compared to some competitors, especially for the SME segment in India. On average, it's around 10,00,000 to 15,00,000 lakh rupees for 200 users per year. Additional costs depend on the customer and their requirements.

I rate the pricing a six out of ten.

What other advice do I have?

I suggest conducting a proof of concept (POC) before purchasing the product. Customers will likely find it reliable and effective after analyzing it for 10 to 15 days.

I rate it a seven out of ten.

Which deployment model are you using for this solution?

On-premises


    Rahul Kamble.

Offers complete detection and simple management and is a user-friendly solution

  • May 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Check Point Harmony as a security using one solution for both mobile and app development. If we use email security like Office 365, Microsoft Office 365, or G-Suite, we can protect all incoming emails from Microsoft Exchange and stop spam mail with all kinds of security check policies with Check Point Harmony.

How has it helped my organization?

It's very effective as a solution to prevent mobile app threats. It has a mobile MDX, mobile detection, and response session.

As a comprehensive solution, Check Point offers a very granular and best-in-class experience. Compared to competitors like Fortinet, Trend Micro, Palo Alto, and Cisco, Check Point provides a superior solution according to both the MITRE and Gartner frameworks.

For example, in a recent attack simulation, Check Point only allowed ten malicious emails through, while Fortinet allowed 1500 and Cisco allowed 1800. Check Point's email attack ratio is nearly 0.10%, while others range from 1% to 3%. This demonstrates Check Point's superior email filtering capabilities.

Check Point's email cleaning ratio is 99.9%, significantly higher than the 98%, 95%, or 93% of its competitors.

Moreover, Check Point Harmony Email incorporates AI technology within its security features.

Harmony Email & Collaboration (HEC) provides full protection and addresses zero-day files. It's the best solution available, as others don't offer protection against zero-day attacks and rely on signature-based solutions. HEC is truly the best option.

What is most valuable?

The sandbox solution is provided by Check Point. It offers complete detection and simple management and is a user-friendly solution. It has zero impact on user experience and privacy.

It helps detect malware, phishing attacks, and malicious calls and emails. It prevents man-in-the-middle attacks and protects corporate assets and resources. Harmony Mobile also blocks network access attempts to corporate resources, protecting our assets.

There is one feature that is robust: it detects OS vulnerabilities.

What needs improvement?

Check Point could improve its marketing strategy. They need to better reach customers and partners, providing more demonstrations and proof-of-concepts (POCs) to raise awareness and drive business growth.

For how long have I used the solution?

I have been using it for ten years. 

What do I think about the stability of the solution?

It's very stable. Check Point Harmony is a stable and consistent solution.

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. There are around a thousand end users. 

If we increase emails, we can increase the number of users in the system.

How are customer service and support?

We get good support from Check Point. Whenever we implement anything and require technical assistance, we receive good support.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup can be completed within minutes. There's no need to install any agent or software on your system. It's configured behind your existing email solution, like Microsoft Exchange. 

Your emails will first go through Microsoft Exchange, then through the Check Point agent, and finally, the clean emails will be delivered to the endpoint.

What's my experience with pricing, setup cost, and licensing?

The cost is similar to other competitors. It's not much higher. 

It's around INR 2,000 to INR 4,000 per mailbox.

There are no additional costs.

What other advice do I have?

I would recommend Check Point Harmony solutions to customers. It's easy to deploy, and it's in a good position in the MITRE framework as well as a Gartner leader.

Overall, I would rate the solution a ten out of ten. 


    Suresh Pathipatti

Helps quarantine emails with security issues

  • February 27, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the solution in my company to secure the users' environment so that there are no phishing attacks. The tool operates as an anti-spam solution for the users in our company. Each and every email passes through the email security scanning process. Emails with issues get quarantined by the solution.

What is most valuable?

The most valuable features of the solution include all of the functionalities offered by the tool, which work fine. I cannot say that a particular feature does not work fine. Each and every feature provided by the product works fine.

What needs improvement?

At the time of the purchase of the product for the users in my company, I am unable to see or get details of the users for whom the product has been purchased. I need to go to Check Point's admin portal if I want to see the license list and the details of the users of the tool, making it an area of concern where some ease of process should be provided from an improvement perspective.

For how long have I used the solution?

I have been using Check Point Harmony Email & Collaboration for two years.

What do I think about the stability of the solution?

There are day-to-day updates in the solution. The product gets updated automatically since it is a SaaS-based tool. My company does not have to invest time to upgrade any applications in the product. In general, it is a hassle-free process to work with the product.

What do I think about the scalability of the solution?

My company has around 50 users of the product.

My company plans to increase the number of uses of the product in the upcoming two or three months.

How are customer service and support?

The need to seek technical support depends upon the severity of the issues that we face in our company with the product. Depending on the severity of the issue, my company connects with the support team in three to four hours. During high-severity cases when our entire organization goes down due to some issue in the product, my company connects directly with the support team.

How was the initial setup?

People already use the product as a SaaS-based tool, but it can be complex if used at an in-house level only. As a SaaS-based tool, the product is easy to use without complexities.

The solution is deployed on the cloud.

The solution can be deployed in twenty minutes to half an hour.

What was our ROI?

I work in a hospital where we purchased the tool for security purposes. Being a hospital, we did not purchase the product with an ROI angle in mind.

What's my experience with pricing, setup cost, and licensing?

I don't even have details of the product's single license purchased by my company.

What other advice do I have?

The product is useful as it works fine to secure our company's email communication. My company has not faced any issues since the time we purchased the solution.

The product has improved our organization's functioning as a secure collaboration tool, considering that different products are made available in the market on a day-to-day basis. As a tool for email security, the solution serves as one of the best products in the market.

The product offers good and easy integration capabilities with other products. When it comes to integration, the product will ask about the credentials of the global applications to the tool's admin, after which it will automatically scan the licenses of the integrated products.

The reports and analytics part of the product is fine for my company since it allows us to check the analytical reports on a weekly basis at a user level. The product provides different kinds of reports like anti-spam reports that we can check in our company.

I recommended the product to those who plan to use it for email security purposes, as it offers a seamless and user-friendly experience to its users. There is no complexity involved in integrations with other products for better email security.

The need for cybersecurity will increase in different ways on a daily basis. The product does not provide alerts. The product fails to provide alerts if some issue occurs at a global level. From an improvement perspective, the product should provide alerts related to email security to its users.

I rate the tool a nine out of ten.


    Sachin D.

Complete protection to prevent Malware attacks.

  • January 12, 2024
  • Review provided by G2

What do you like best about the product?
Harmony Email & collaboration is a cloud-based application that helps to detect and prevent advanced malware attacks. It gives complete protection to block spam and malicious emails.
It will detect advanced phishing, malware, and ransomware attacks in real-time to secure your emails and data.
Also the the implementation process is very easy because it is a cloud-based service.
What do you dislike about the product?
Sometimes the console gets sucked while taking any action from the console.
What problems is the product solving and how is that benefiting you?
Using Harmony Email & Collaboration we can protect our data because it detects and protects spam and phishing emails. Also, we can easily integrate this application to the API. It gives complete protection and provides visibility of incidents on the dashboard.


    Gaursha M.

The most easy to use email protection solution

  • November 30, 2023
  • Review provided by G2

What do you like best about the product?
Harmony Email and collaboration proved out to be a very helpful solution overall for my organisation and it has very easy to use dashboard.
What do you dislike about the product?
Delayed support from the company
Would like to see more integrations supported soon
What problems is the product solving and how is that benefiting you?
Protecting myself online with the growing phishing trend nowadays is really a challenge and Harmony Email solution helped me achieve that.


    Ishant G.

Dependable Email security solution for your organization

  • November 24, 2023
  • Review provided by G2

What do you like best about the product?
The deployment of this product is very easy and required minimal efforts.
The spam protection works efficiently.
What do you dislike about the product?
Faced some glitches in the platform while performing actions in admin dashboard.
What problems is the product solving and how is that benefiting you?
Harmony email & collaboration helped me in securing my organization from spam and phishing emails.
The dashboard being so user friendly delivers great user experience for us.


    AshleyMorales

Good DLP and threat prevention and helpful centralized management

  • November 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

The company handles confidential information, such as clients' financial data, and it is important to keep that information secure to comply with certain regulations. 

One of the important challenges was to counteract the amount of phishing, ransomware attacks, and accidental leaks of information through email and collaboration applications.

We did not have a tool that would provide this security, so we chose to look for one and apply it to our environment.

How has it helped my organization?

The company handles a large amount of client information, some of which is confidential, including account numbers and sensitive information. This tool provides us with the features to meet the needs we have. 

One of these features is real-time threat prevention. It uses advanced analytics to detect and block malicious emails, phishing, and unwanted content before they reach inboxes. It also has DLP. This helps prevent the leak of information. In this way, we can reduce vulnerabilities.

What is most valuable?

The tool has many important features. Some of them are very valuable.

One of the most valuable is real-time prevention, which constantly analyzes and provides results. The leak control that comes with DLP is excellent. 

It provides us with a more centralized management where we can monitor everything that happens in our environment and in this way, can manage the security policies necessary for our organization in real time. 

It is fast and quite effective in terms of preventing any security incidents.

What needs improvement?

The product is a very effective tool. It provides a lot of security to ensure the confidentiality of the information.

Although it has good characteristics, it should improve the graphical interface and the latency that it sometimes presents.

They should also improve the quality of technical support since, in the last few years, they have lowered the quality of SLA response and do not provide concise solutions. 

They should also generate a knowledge base where the unified information or the most common errors are found so as not to depend so much on support.

For how long have I used the solution?

I have experience using the solution for four years.

What do I think about the stability of the solution?

The stability presents as efficient.

What do I think about the scalability of the solution?

The scalability is new; it is multi-cloud.

How are customer service and support?

The experience has not been very good since we have had problems with the SLA.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

There was no previous solution in the organization.

How was the initial setup?

The initial implementation is complicated when you do not have experience with said tool.

What about the implementation team?

It was implemented with the seller and his engineer in charge, which was very fast and friendly.

What was our ROI?

The investment is somewhat high. However, it will provide security for all customer information.

What's my experience with pricing, setup cost, and licensing?

The tool is somewhat competitive with the others on the market. The installation has an average learning curve.

Which other solutions did I evaluate?

Several solutions were evaluated, such as Microsoft Defender for Office 365, Proofpoint Email Protection, and Cisco Secure Email.

What other advice do I have?

It is an excellent tool for information security. Before acquiring it, you must analyze whether it meets company needs.

Which deployment model are you using for this solution?

Private Cloud


    JamesWorkAccount

Helps quarantine and remove threats and detect malicious emails

  • November 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for preventing malicious emails that we're getting through Google's built-in spam filters. The amount of spam and phishing had greatly increased at our organization and we needed a solution implemented fast. 

Check Point was really quick to integrate and implement and instantly started providing value. The reporting we got during our trial helped to quantify the value to the executive team, in particular, the report that shows what Check Point caught items that Google's spam filters would've let through.

How has it helped my organization?

The amount of spam and phishing getting through to end users has reduced drastically. 

We are also now able to advertise how many malicious emails we get and how it is constantly increasing as we grow. This shows our users how valuable a solution like this is and they appreciate that sometimes it may get a false positive. 

We're abe to show to users why emails are quarantined - which has helped to train them on what to look out for if they do receive a suspicious email. We have also improved our reporting process and notifications to admins.

What is most valuable?

First and foremost, Check Point's ability to detect malicious emails and the filters they put in place are a big improvement on the built-in Google Workspace solution. 

Being able to mass quarantine and remove emails from end users' mailboxes has become extremely important to us as we have grown in size. Admins can be notified as soon as a suspicious email arrives in bulk mailboxes and can act extremely quickly. This has even helped us to notify partners that they had been breached before they knew themselves.

What needs improvement?

There are a few features that are more geared towards Microsoft users rather than Google, for example, user-reported phishing. It's not fully integrated with Google Workspace, and the statistics don't update in real-time. 

We appreciate that Microsoft has the larger market share, and Check Point has been improving its Google integration. However, more advancements would be appreciated. That being said, the "What Google wouldn't have caught" report was extremely valuable to us in showing value. 

For how long have I used the solution?

I've used the solution for nine months.

Which other solutions did I evaluate?

We evaluated other solutions, such as Mimecast, Proofpoint, and Abnormal.


    Rakesh J.

Best ever Email Security Platform by Checkpoint

  • November 10, 2023
  • Review provided by G2

What do you like best about the product?
Hello, I have been using this Harmony email security for the last 6 months, and trust me this platform provides you best-in-class email security to ensure zero impact on your security. This is the best option to replace your legacy email security solution with an advance security platform.
What do you dislike about the product?
There is no point in adding here as the platform is best in class.
What problems is the product solving and how is that benefiting you?
Harmony email platforms help you to reduce spam, spoof, and malicious emails coming inside your organization. By providing AI-driven security, the platform also has some value-added features and services such as DLP over emails, Anamoly protection, Anti-malware engine to protect malicious emails from being delivered to the end user. Post-delivery protection using CDR feature.


    Harish (Kumar)

Easy to use and manage, even for non-technical users

  • November 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our team primarily uses Google Workspace for email, so we were looking for a solution that could protect us from spam, phishing attacks, and other email threats. 

Harmony Email fits the bill perfectly because it's an API-based product that doesn't require any MX record or other configuration changes. It's also very easy to use and manage, even for non-technical users.

What is most valuable?

I appreciate the ease of deployment and the intuitive dashboard. Even someone with basic IT knowledge can easily understand the dashboard and identify potential threats. With one hour of training, anyone can effectively use this product.

What needs improvement?

There are a few areas for improvement. One is the occasional sluggishness or latency, which is likely due to the cloud-based nature of the solution. So, the performance can be better.

Additionally, while Harmony Email can detect phishing emails that Google has missed, it would be even better if it could automatically quarantine or delete these emails.

Since we use multiple Google Workspace accounts across three separate domains, it would be incredibly helpful if Check Point Harmony Email could provide a single dashboard that consolidates all of this information. 

Additionally, Harmony Email should support other email providers beyond Microsoft and Google, as I also use Joho with over a thousand email IDs.

Having a unified dashboard and expanding support to other email providers would significantly enhance the product's usability for many users.

Currently, I have to rely on a separate gateway solution, like Cisco, to protect my Joho emails. It would be much more convenient if Harmony Email could handle all of my email protection needs.

For how long have I used the solution?

I've been using Harmony Email for about four or five months now.

What do I think about the stability of the solution?

It is cloud-based, so the performance is low. I would rate the stability an eight out of ten. It is stable but the performance is low.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. We have 300+ end users using this solution. 

How are customer service and support?

The customer service and support are not very prompt like SonicWall and other vendors in the same space. Perhaps because Check Point is not as prominent in my region, their SLA is not terrible. It's just not very effective. 

For instance, if I need support within 15 or 30 minutes, it won't happen. It could take up to four hours. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I initially started with Cisco Gateway. However, due to ongoing changes, we would have needed to modify MX records or other settings, making the configuration more complex. 

As a result, we decided to try Check Point Harmony Email and Collaboration, and after conducting a proof of concept (POC), we decided to deploy it. We also checked Barracuda.

So, we chose Check Point over Barracuda during the POC. The primary reason was that Check Point Harmony Email is easy to configure and requires no MX record changes. 

Additionally, it's more effective because it's an AI-based solution. It provides insights into the origin of emails, the connection between the sender and receiver, their previous email history, and the frequency of their communication. These features are unique to Check Point Harmony Email and Collaboration.

How was the initial setup?

The initial setup is very simple because only API configuration was there. We provide a user and password on our dashboard, and we can use it remotely. 

It took only 10 to 15 minutes to deploy. Initially, it takes time to collect the data and create timelines. The solution doesn't require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is in the middle. Check Point's pricing is not the highest in the competitive market. 

It's more expensive than Barracuda but less expensive than Cisco. So, I would give it a rating of six out of ten, where one is expensive and ten is cheap. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud