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Harmony Email & Collaboration

Check Point Software Technologies | 1

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120 reviews
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    Harish (Kumar)

Easy to use and manage, even for non-technical users

  • November 01, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our team primarily uses Google Workspace for email, so we were looking for a solution that could protect us from spam, phishing attacks, and other email threats. 

Harmony Email fits the bill perfectly because it's an API-based product that doesn't require any MX record or other configuration changes. It's also very easy to use and manage, even for non-technical users.

What is most valuable?

I appreciate the ease of deployment and the intuitive dashboard. Even someone with basic IT knowledge can easily understand the dashboard and identify potential threats. With one hour of training, anyone can effectively use this product.

What needs improvement?

There are a few areas for improvement. One is the occasional sluggishness or latency, which is likely due to the cloud-based nature of the solution. So, the performance can be better.

Additionally, while Harmony Email can detect phishing emails that Google has missed, it would be even better if it could automatically quarantine or delete these emails.

Since we use multiple Google Workspace accounts across three separate domains, it would be incredibly helpful if Check Point Harmony Email could provide a single dashboard that consolidates all of this information. 

Additionally, Harmony Email should support other email providers beyond Microsoft and Google, as I also use Joho with over a thousand email IDs.

Having a unified dashboard and expanding support to other email providers would significantly enhance the product's usability for many users.

Currently, I have to rely on a separate gateway solution, like Cisco, to protect my Joho emails. It would be much more convenient if Harmony Email could handle all of my email protection needs.

For how long have I used the solution?

I've been using Harmony Email for about four or five months now.

What do I think about the stability of the solution?

It is cloud-based, so the performance is low. I would rate the stability an eight out of ten. It is stable but the performance is low.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. We have 300+ end users using this solution. 

How are customer service and support?

The customer service and support are not very prompt like SonicWall and other vendors in the same space. Perhaps because Check Point is not as prominent in my region, their SLA is not terrible. It's just not very effective. 

For instance, if I need support within 15 or 30 minutes, it won't happen. It could take up to four hours. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I initially started with Cisco Gateway. However, due to ongoing changes, we would have needed to modify MX records or other settings, making the configuration more complex. 

As a result, we decided to try Check Point Harmony Email and Collaboration, and after conducting a proof of concept (POC), we decided to deploy it. We also checked Barracuda.

So, we chose Check Point over Barracuda during the POC. The primary reason was that Check Point Harmony Email is easy to configure and requires no MX record changes. 

Additionally, it's more effective because it's an AI-based solution. It provides insights into the origin of emails, the connection between the sender and receiver, their previous email history, and the frequency of their communication. These features are unique to Check Point Harmony Email and Collaboration.

How was the initial setup?

The initial setup is very simple because only API configuration was there. We provide a user and password on our dashboard, and we can use it remotely. 

It took only 10 to 15 minutes to deploy. Initially, it takes time to collect the data and create timelines. The solution doesn't require any maintenance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is in the middle. Check Point's pricing is not the highest in the competitive market. 

It's more expensive than Barracuda but less expensive than Cisco. So, I would give it a rating of six out of ten, where one is expensive and ten is cheap. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud


    Maria Sakutala

Stable product with easy-to-work and comprehensive environment

  • October 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product for endpoint security features.

What is most valuable?

The product's environment is easy to work and comprehensive.

What needs improvement?

The product's pricing needs improvement. 

For how long have I used the solution?

We have Check Point Harmony Email & Collaboration for five months.

What do I think about the stability of the solution?

The product is stable.

How was the initial setup?

We deploy it on the cloud; we use an infinity portal for the process. It takes a day to complete.

What about the implementation team?

We implement the product with the help of an in-house specialist in our company.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. I rate its pricing a seven or eight. There is room for improvement.

What other advice do I have?

I rate CheckPoint Harmony Email & Collaboration a nine out of ten. Even though it is an expensive product, it works efficiently. I advise others to do industry-related research and evaluate the products to suit business requirements regarding pricing and the number of users.


    reviewer2584944

Good for preventing phishing with a nice dashboard and Explore page

  • October 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to prevent any phishing emails from reaching out to the end users. We also use it for URL protection and DLP, to protect the end users from ransomware attacks, and to avoid any issues that halt business activities.

We used to have another solution for email security and we used to find so many issues while using it. We could not stop some phishing emails from getting into the user's mailbox and were worried about losing data. We had to work on fine-tuning the solution all the time to avoid the issues. We came to know about Check Point and wanted to try for email security.

How has it helped my organization?

We have blocked more phishing emails since we started using Check Point. The solution works brilliantly in filtering and the amount of information provided is unmatched and helped us in various ways. 

The Explore page provides multiple options for searching for emails and other information. Quarantine/removing from Quarantine has become so easy with search options

The dashboard provides information to investigate more about malicious activity and blocked emails. 

Check Point has become our go-to solution for most of our issues.

What is most valuable?

We like the email search options, availability of information on various aspects, algorithms, and AI models that provide pretty useful data - and the list goes on!

The email search/explore option helped us find the required emails and logs easily with multiple filters to use. 

Information provided in each and every email is very useful for investigating any activity. We do not have to use multiple websites for that information since everything is provided in Check Point itself. 

AI-based models and algorithms provide more accurate and useful information.

What needs improvement?

It would be good to have the option to export the respective record data from dashboards or logs to .csv or other files. That will help in creating more filters and analyzing the data.

Providing more Training videos and documentation will be helpful for beginners to understand how checkpoint works. 

For how long have I used the solution?

I've used the solution for the past eight months.

Which solution did I use previously and why did I switch?

We used some other email security tools and we used to have multiple issues with email filtering and available information. We do not see any of those issues after using Check Point.

What's my experience with pricing, setup cost, and licensing?

We are good with the licensing.

Which other solutions did I evaluate?

We directly chose Check Point since we could not find any better alternative.

What other advice do I have?

It is the perfect one-stop solution for securing the organization!


    Alejandro Flores.

Granular with good integration capabilities and helpful support

  • October 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for SaaS protection for 10,000 Gsuite users. How collaborators process data with sensitive information and information leaks was a constant concern. The collaboration solution allows you to have visibility of the entire SaaS environment and create customized security profiles to give optimal treatment to the information. This solution allows you to have very granular visibility at all times; this is of utmost importance as it allows you to make immediate and precise decisions about the security environment.

How has it helped my organization?

This solution has allowed us to have visibility of the security environment for the business and has allowed us to have specific treatment by users, user groups, and departments of the information that is processed. This allows users to be certain that their information is protected. Certain security problems were detected. Without this solution at the SaaS level would have been impossible to detect so there has been an improvement in the treatment of the attack surface and the protection of valuable data.

What is most valuable?

There are several features that were considered valuable. For example, the fact that the installation and integration of the solution with SaaS tools were very fast and highly recognized by SaaS administrators. I like the fact that having granular information about the potential threats is received in email. Being able to protect information repositories was of great interest to decision-makers. It was also possible to implement an entire environment in record time. Having this information allowed us to better model the attacking surface.

What needs improvement?

They should consider a module that allows the customizing of reports so we can generate executive information for the client (to explain in simple language the general security situation in the SaaS environment). 

Reports should be presented in such a way that they are readable by non-technical work groups who are involved in information protection and who may misread the information on the dashboard and make incorrect decisions.

For how long have I used the solution?

I've used the solution for four months.

What do I think about the stability of the solution?

The product is very stable; it is a cloud solution and we have not had any operational incidents.

What do I think about the scalability of the solution?

The solution is very scalable since you only have to add licenses.

How are customer service and support?

They offer good support; you have several support options depending on the SLA you need.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is very straightforward and very fast; it took about 20 minutes.

What about the implementation team?

The setup involved a mix of personnel and Check Point SE are experts in the area of ​​security.

What's my experience with pricing, setup cost, and licensing?

The setup was very fast; the license scheme was very easy to understand.

Which other solutions did I evaluate?

We also evaluated the PAN solution and Fortinet.

What other advice do I have?

I consider it to be a cost-effective solution that focuses on security and is a highly recommended and easy-to-use option.


    reviewer1093134

Reduces spam, offers excellent reporting, and has good management capabilities

  • October 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for the protection of email from phishing attacks, spam, and malicious email-related activities. 

It detects and blocks the most advanced phishing attacks across inbound, outbound, and internal communications, in real-time, before the attack succeeds.  

The solution is used for email protection, providing IT administrators with a great amount of information about possible attacks faced by the organization, and logins by users. 

It also has a high level of detail in its reports, facilitating the management and detection of possible threats to the security of the organization.

With the addition of the DMARC module, it makes it much easier to monitor the security policies applied and provides visual information about the type of traffic received, avoiding domain spoofing.

How has it helped my organization?

The number of phishing and spam emails has decreased and email security has improved by 80%. The IT team has noticed a great improvement in the number of emails received and a decrease in attacks. The helpful alerts generated by HEC facilitate the management and response. 

Thanks to its dashboard, it displays detailed information about detected activities, suspicious logins, span deletions, or phishing detected and blocked with a high level of detail. The level of reporting detail facilitates threat management; now the organization has an additional layer of protection for end users.

What is most valuable?

The ease of management and intuitive administration are excellent. Thanks to its dashboard, the most valuable thing is the detection capability provided by this solution. The level of detail offered by Harmony is unique, to the point of showing the differences between what is detected by Office 365 and what is detected by HEC. The organization relies on this email security solution and facilitates the protection of all end users, decreasing security breaches by malicious actors.

What needs improvement?

The integration with Gsuite could be improved, especially when reporting the amount of emails it manages to filter. It could be improved to obtain a greater level of detail, unlike Office 365, which offers an extreme level of detail and facilitates the management and comparison of what is happening with respect to the mail. Its integration with Gsuite is simpler and has that point against it, however high levels of detail can be obtained in the reports of the solution. On the other hand, the ease of administration and threat detection capabilities are its strong points, and it stands out from other solutions that I have had the opportunity to test before.

For how long have I used the solution?

Currently, this solution has been used for the last tree years.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google


    Ruan Kotze

Along with great technical support, the solution also offers phishing protection

  • August 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

My company uses Check Point Harmony Email & Collaboration to provide security for Office 365 email and collaboration apps like Teams, SharePoint, OneDrive, and other related tools.

What is most valuable?

The most valuable feature of the solution is the phishing protection it offers.

What needs improvement?

The solution fails to support hybrid deployments.

Currently, the solution supports cloud email only. It would be great if they could also support hybrid deployments.

For how long have I used the solution?

I have been using Check Point Harmony Email & Collaboration for three years. My company has a partnership with Check Point.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten since there were a few minor issues that were quickly resolved while the uptime of the product has not been 100 percent.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

I would say that probably around 50 percent of our customer base uses the solution.

How are customer service and support?

The solution's technical support is very good. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the product's initial setup a nine out of ten since the setup phase is seamless 99 percent of the time. If the end user customized the Office 365 tenant a lot, then a manual setup might be required.

The solution is deployed on the public cloud while supporting cloud services from Google and Microsoft.

The deployment process of the solution takes about five minutes. It would probably take ten minutes if we consider from start to finish of the deployment process.

For deployment, there is a need to create an account in Check Point Infinity Portal, after which you can activate Harmony Email & Collaboration module and then provide the credentials to your Office 365 tenant, following which the integration process starts.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a five on a scale of one to ten, where one is cheap, and ten is expensive.

It is a reasonably priced product offering good value for money.

What other advice do I have?

I would say that since Check Point Harmony Email & Collaboration provides a two-week evaluation option, it's very easy to integrate into your environment in a read-only mode so that it doesn't interfere with your email. It just scans and then provides you a report afterward of the threats your solution has missed and what Check Point would have caught.

Check Point Harmony Email & Collaboration is a fantastic solution.

I rate the overall tool a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Lissette Acurio

The solution is very intuitive, the deployment time is short, it has detailed documentation, and has a good support team

  • August 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution helps to block spam emails. With this solution, the users mostly see what the solution posts on its dashboard. This helps users analyze the spam and data.

What is most valuable?

The solution can be easily integrated and takes a short time to be implemented.  In addition, it provides a feature that prevents information from leaking from the company and blocks potential threats.

What needs improvement?

The left-hand feature can be made more granular for the implementation of the policy. Our clients want two solutions integrated into one, so this feature would help.

For how long have I used the solution?

I have been using Check Point Harmony for two years. 

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution. 

How are customer service and support?

The technical support team is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. The deployment requires two people and can be done in less than a week. I would rate the initial setup a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive. 

What other advice do I have?

The solution is very intuitive, the deployment time is short, it has detailed documentation, and has a good support team. I rate the overall solution a nine out of ten. 


    JJ Kwok

Effectively secures your users' mailboxes against phishing and spam for any sized enterprise

  • August 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to protect Office 365 and Gmail.

What is most valuable?

The anti-phishing feature is the solution's best feature.

What needs improvement?

A signature-based filter could improve the solution's AI model for spam email. It works right most of the time.

For how long have I used the solution?

I've worked with this solution for around a year.

What do I think about the stability of the solution?

The solution is stable, and I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

The solution is scalable, and I rate its scalability a ten out of ten. Both enterprises and SMBs use this solution.

How are customer service and support?

Technical support for the solution is good.

How would you rate customer service and support?

Positive

How was the initial setup?

It is easy to set up the solution. Deploying the solution takes five minutes.

Which other solutions did I evaluate?

Harmony Email is an API-based solution. Legacy email gateway clouds, by comparison, only inspect internal emails, which include users' and end users' emails. Check Point inspects all emails before they reach the end user's mailbox.

What other advice do I have?

If you are looking for an anti-phishing solution, Check Point Harmony Email & Collaboration is the best. I rate the solution a nine out of ten because the spam filtering is still not good enough, though it does not affect the security.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other


    Phillip Netshisaulu

Stable platform with efficient reporting features

  • August 09, 2023
  • Review provided by PeerSpot

What is our primary use case?

Check Point Harmony Email & Collaboration allows me to monitor the activities in the environment. I can check if there are any phishing or spam emails with its efficient reporting features.

What is most valuable?

It's been an awesome experience working with Check Point Harmony Email & Collaboration. I can count the number of endpoints, emails, and collaborations being used in the environment. It gives me insights into the number of tools required to block malicious websites. 

What needs improvement?

We have to invest a lot of effort in filtering the spam emails. They have not updated any category for phishing or spam emails. There could be more automation features included for it. It will help me with feedback for unusual activities.

For how long have I used the solution?

We have been using Check Point Harmony Email & Collaboration for four months. At present, we are using the latest version.

What do I think about the stability of the solution?

The platform is stable. I rate its stability a nine out of ten.

What do I think about the scalability of the solution?

The platform is scalable. I rate its scalability an eight and a half.

How was the initial setup?

The product’s initial setup process is more straightforward as I am Check Point Harmony Email & Collaboration partner and have the necessary training. It takes less than ten minutes to complete.

What's my experience with pricing, setup cost, and licensing?

The product’s price is very high. I rate its pricing a ten out of ten.

What other advice do I have?

I recommend Check Point Harmony Email & Collaboration to others and rate it an eight out of ten.


    PRADIPJOSHI

Reliable product with a straightforward setup process

  • August 03, 2023
  • Review provided by PeerSpot

What is most valuable?

The product is reliable and sturdy. It can be configured within five minutes and has minimal downtime. It provides an in-built API functionality. It supports chat and file sharing from solutions like OneDrive, SharePoint, Google Drive, and Dropbox. Additionally, it offers 100% protection for unified communication or collaboration to prevent hacking incidents like the Zoom hack.

What needs improvement?

They must provide security to Rediffmail and other email service providers. At present, it is limited to only two email services. They should also offer additional protection to Zoom, Cisco Webex, BlueJeans, and StarLeaf.

For how long have I used the solution?

We have been using Check Point Harmony Email & Collaboration for five to six days. However, we have been using Check Point for five to six years.

What do I think about the stability of the solution?

I rate the platform’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the platform’s scalability a ten out of ten. It is suitable for small, medium, and large companies. Mostly, it will be helpful for small enterprises that can’t afford firewall solutions like Wireshark.

How are customer service and support?

Check Point has a good support system in our country. They are 100% customer-centric and have many support partners as well.

How was the initial setup?

It is straightforward to set up. We can deploy within five minutes.

What about the implementation team?

Check Point is a very user-friendly product. The customers can deploy it easily with some technical knowledge; they can take help for installation and programming for a nominal cost from the product partners.

What's my experience with pricing, setup cost, and licensing?

I rate the platform’s pricing a seven and a half.

What other advice do I have?

I rate Check Point Harmony Email & Collaboration a ten out of ten.