Skilljar by Gainsight
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Great company to work with
What do you like best about the product?
It is a solid platform creating and providing educational content in whatever capacity you may need. My account representative is always upbeat, helpful, and willing to provide as much support as needed. The platform is easy to use and their implementation team was fast and effective.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
It allows us to provide an educational platform we use to educate our clients. The interface is clean, intuitive to users and easy to navigate.
Standalone Learning Platform
What do you like best about the product?
It's relatively simple to use and learn it's administrative functions.
It can do most things that you would find in a LMS and can also help you create content.
Their customer support and account management is top-notch.
It can face internally and externally for both sets of clients.
It can do most things that you would find in a LMS and can also help you create content.
Their customer support and account management is top-notch.
It can face internally and externally for both sets of clients.
What do you dislike about the product?
They're still working out some of the functions but are always open to improvement ideas.
What problems is the product solving and how is that benefiting you?
It houses our training and records learning in a simple, easy to use platform. We can easily see who has completed eLearnings and instructor-led training. We can use the platform to build and deliver training which is nice.
Northpass is a Solid Choice!
What do you like best about the product?
Our Northpass Academy is easy to navigate from both an administrative and user perspective. What makes it even better are the team members, Nergis Tepeli, Marta Zagdanska, and Brian Bastante that we have consistenly worked with. Nergis has been extremely helpful and communicative as it relates to all of the questions and updates we've requested. The partnership that Northpass provides AgencyBloc is impeccable as they listen and evolve the product based off of recommendations.
What do you dislike about the product?
The amount of customization is concerning. My fear is having too much customizations could lead to repercussions down the road. We do not want it so customized, we can't turn back or implement new features or functionality. The filtering in the product could be better, but we are well on our way to make that happen with Nergis' help!
Also, additional customization takes away from our ability to make changes and updates as necessary.
Also, additional customization takes away from our ability to make changes and updates as necessary.
What problems is the product solving and how is that benefiting you?
It allows clients to access the training video content when they need it.
Finally, an LMS that makes learning simple, accessible, and easy to manage!
What do you like best about the product?
Having implemented a number of learning platforms in the past, it was truly refreshing to work with Northpass, a company and product in relative infancy. This means that they've been able to take a fresh look at how to make online learning simple yet engaging, that they take time to listen to their customers as they build out their roadmap, and they are not bound by archaic and ugly technologies that are difficut to evolve with the times.
With Northpass, I was able to realize the academy that we needed, without comprimise. We were able to look forward to what we wanted to deliver not just over the coming months, but the coming years - and we we able to build that prior to our launch.
Northpass may lack some of the administrative depth of the full-suite HR systems, but all of this is achievable through thier APIs, if you need it. Instead, Northpass allows you to put learning into the hands of those who need it, fast. The simplicity of the platform out of the box is its strength, and it's adaptability is its superpower. The last thing your learners need is to have to learn your platform as well as your content - we've only recieved positive feedback from our learners about the platform. Northpass is intutitive and through the liquid templates allows you to directly edit your pages and your static content.
It;s pricing structure is a breathe of fresh air in an industry designed to cost you more $$ the more successful your programs are. This is fine if you're monetizing education, but it's hard getting executive sponsorship when your response to being quizzed on costs is that you can't give a definitive answer - it's very rare that you ever know exactly how many users or active users you'll end up having.
The implementation team delivered to our specifications, and their support team is responsive and take the time to explain when needed. Our dedicated CSM is awesome - always on hand if we need her, and is an advocates for our needs back into the business.
Keep it up Northpass!
With Northpass, I was able to realize the academy that we needed, without comprimise. We were able to look forward to what we wanted to deliver not just over the coming months, but the coming years - and we we able to build that prior to our launch.
Northpass may lack some of the administrative depth of the full-suite HR systems, but all of this is achievable through thier APIs, if you need it. Instead, Northpass allows you to put learning into the hands of those who need it, fast. The simplicity of the platform out of the box is its strength, and it's adaptability is its superpower. The last thing your learners need is to have to learn your platform as well as your content - we've only recieved positive feedback from our learners about the platform. Northpass is intutitive and through the liquid templates allows you to directly edit your pages and your static content.
It;s pricing structure is a breathe of fresh air in an industry designed to cost you more $$ the more successful your programs are. This is fine if you're monetizing education, but it's hard getting executive sponsorship when your response to being quizzed on costs is that you can't give a definitive answer - it's very rare that you ever know exactly how many users or active users you'll end up having.
The implementation team delivered to our specifications, and their support team is responsive and take the time to explain when needed. Our dedicated CSM is awesome - always on hand if we need her, and is an advocates for our needs back into the business.
Keep it up Northpass!
What do you dislike about the product?
Things can occasionally feel a bit scrappy, but that's expected from a young company. The oproduct lacks a lot of bonus features that other vendors offer, but as the product grows I expect these to be even better from Northpass, who aren't dealing with pushing updates out on an older platform - or worse still, having to aquire them in to make end-user experiences disjointed.
What problems is the product solving and how is that benefiting you?
Onboarding, customer education, internal education
Solid implementation for an easy-to-use but powerful customer-facing LMS
What do you like best about the product?
Skilljar understands customer education and has built an LMS designed for it. Their platform is easy to use. We had a smooth implementation process. We ran into some issues with smaller implementation pieces, but they were resolved via support. We did have one larger problem with native integration, but most of the problems originated in a third-party system, not Skilljar itself. Skilljar responded promptly and professionally to any issues that came up.
What do you dislike about the product?
We ran into a few issues with smaller implementation pieces, which were resolved via support. The specific knowledge base articles on those issues were missing some key information. So, they did get resolved, but took a little longer because the articles were inaccurate. We did have one larger problem with native integration, but most of the problems originated in a third-party system, not Skilljar itself.
What problems is the product solving and how is that benefiting you?
It allows us to onboard new users and let existing users level up their skills. The platform makes creating and updating content easy, and the default experience for our end-users is good. They can easily navigate and find content to continue learning. The platform provides detailed metrics we can use to improve our content and can integrate with the systems we use for our certification program.
A great academy tool to connect with customers
What do you like best about the product?
Northpass offers a platform that directly links our expertise and knowledge to customers. The setup was simple, and the support from our account manager, Nergis, was outstanding—constant communication and always helpful as we tailored the user experience. I appreciate how Northpass syncs with Hubspot, consolidating all our information in a single location.
What do you dislike about the product?
Northpass is actively engaged in product development, and I'm excited about the forthcoming enhancements.
What problems is the product solving and how is that benefiting you?
Northpass is helping us bridge the knowledge gap between our experts and customers.
Highly customizable customer education platform
What do you like best about the product?
It was very important to us that our Academy felt like an extension of our website and our product. Skilljar is highly customizable and provides us this capability to create a seamless experience for our customers.
Implementation process was wonderful and our IM, Logan, served as a fantastic strategic partner for us!
Implementation process was wonderful and our IM, Logan, served as a fantastic strategic partner for us!
What do you dislike about the product?
Dependency on coding to do some of this design. However, this is something that's being worked on!
What problems is the product solving and how is that benefiting you?
Unlocking self-service education for our customers at scale.
We love skilljar!
What do you like best about the product?
Wonderful customer support! Easy to get in touch with and always receptive to feedback.
What do you dislike about the product?
It was a bit of a learning curve at first but now the muscle memory has kicked in.
What problems is the product solving and how is that benefiting you?
Skilljar is a great place to house our e-learning and recorded VILT.
Great platform for customer learning
What do you like best about the product?
I find the most helpful aspect of Skilljar is the ease of use. Creating engaging lessons that can be broken down into chunks of content is key for adult learning. I also appreciate the ability to create small assessments that can be embedded through each couurse. Sending out course links to our customers is easy.
What do you dislike about the product?
I wish that Skilljar had scorm capabilities built into the platform. My company doesn't hae the resources to purchase an additional platform, but having the ability to do that right in skiljar would be an option that my company would consider purchasing.
What problems is the product solving and how is that benefiting you?
Skilljar is allowing us to create and deliver learning experiences for our customers. We can easily clone master courses that we can then deliver to hundreds of school districts throughout the US.
Good platform for customer education
What do you like best about the product?
It's been a great tool to create courses to support customer education. Course design has been simple to learn and easy to replicate across courses. Their support team is responsive to communication and work with you to problem solve when questions arise.
What do you dislike about the product?
In the way in which we are using the platform, when updates to courses need to be made it requires a great deal of effort. It's also not as seamless to integrate data into other platforms as we would like.
What problems is the product solving and how is that benefiting you?
Skilljar is solving the problem of offering asynchronous professional learning is a way that is easily replicable across our clients while giving us the data and insights district leaders are looking for.
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