Skilljar by Gainsight
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
382 reviews
from
External reviews are not included in the AWS star rating for the product.
Smoothest Onboarding and best continued support
What do you like best about the product?
Coming from Learndash/WordPress, this was extremely user-friendly, and our team was able to navigate the setup with ease. The support from both our CSM and onboarding specialist was unmatched. We could not have done it with either of them, and they were both extremely responsive every step of the way.
What do you dislike about the product?
There were a couple of small things that we had to work through. It ended up being things we had to change in our process, as with implementing any new system. Also, we were assured that some things are on the roadmap.
What problems is the product solving and how is that benefiting you?
Gainsight CE is solving many things for our team and company. Being able to easily update content, creating a certification program, and providing internal training by utilizing current resources are some of the many things it is solving for our team.
Customer service has been on point with the Gainsight Customer Education team!!
What do you like best about the product?
All of the Gainsight Customer Education has been extremely helpful when we have met online and through email. Their attention to detail and ensuring we receive the attention that we need in a timely manner!
What do you dislike about the product?
There is nothing I disliked with Gainsight Customer Education.
What problems is the product solving and how is that benefiting you?
We are able to provide a certification process for the administrators and agents that use Incident IQ software.
Skilljar as a great partner to develop our education program
What do you like best about the product?
I joined the implementation process a bit later but was welcomed by a passionate and skilled implementation manager.
Their customer onboarding experience is on point and I felt like they were truly partnering with me to make the launch of our LMS successful.
Their customer onboarding experience is on point and I felt like they were truly partnering with me to make the launch of our LMS successful.
What do you dislike about the product?
There are some improvements they can make to the admin experience:
Creating lessons and courses has been easy but managing the publishing has been tricky at time. They do not yet support the scheduling to publish courses in the future which would be handy.
Lastly, the data isn't that intuitive to consume and action on.
Creating lessons and courses has been easy but managing the publishing has been tricky at time. They do not yet support the scheduling to publish courses in the future which would be handy.
Lastly, the data isn't that intuitive to consume and action on.
What problems is the product solving and how is that benefiting you?
Skilljar allows us to scale our customer education so our teams can focus on value adding activities.
Great product, great company
What do you like best about the product?
The platform is extermely intuitive. From a platform perspective, namely utilizing the platform itself to meet our business outcomes, it was easy and seamless to use. The integrations take some work, but they are comprehensive and well worth the time. The team we work with is (and the team we worked with during implementation was) extremely professional, knowledgeable, and helpful.
What do you dislike about the product?
Nothing really. The integrations that we required for launch required slightly more work than we anticipated, but, overall, it's been a great experience so far.
What problems is the product solving and how is that benefiting you?
The main problem Skilljar Customer Education Platform is solving for us is the ability to gain insights and collect data on how customers and team members are engaging with our learning content. It is also assisting us in creating efficiencies in our content creation processes.
Our experience with Gainsight CE "Northpass" has been outstanding.
What do you like best about the product?
The support we receive from our Customer Success Manager, Courtney, and our Implementation Manager, Patrycja, has been incredible. They are always there to address any question we may have, making our journey very seamless.
Northpass has done a great job in creating an easy to use and manage LMS. The interface is very user friendly, reducing the learning curve for any administrators. The functionality and navigation are easy for anyone to set-up the content and get them live in no time.
Northpass has all the analytical tools that we needed, but I wish there were options to create more customized reports.
The mobile-friendly academy that is easy to navigate, has become an integral part of our daily courier onboarding flow. It is trully the easiest way to train the community.
Finally, the pricing structure is predictable and easy to understand, unlike competitors, where's pricing fluctuates based on learners active.
Northpass has done a great job in creating an easy to use and manage LMS. The interface is very user friendly, reducing the learning curve for any administrators. The functionality and navigation are easy for anyone to set-up the content and get them live in no time.
Northpass has all the analytical tools that we needed, but I wish there were options to create more customized reports.
The mobile-friendly academy that is easy to navigate, has become an integral part of our daily courier onboarding flow. It is trully the easiest way to train the community.
Finally, the pricing structure is predictable and easy to understand, unlike competitors, where's pricing fluctuates based on learners active.
What do you dislike about the product?
The only thing that we had a bit of trouble with was the lack of sandbox testing mode for the APIs.
What problems is the product solving and how is that benefiting you?
Northpass has addressed and resolved challenges we had within our courier onboarding process. The platform has brought improvements, resulting in huge benefits for our courier operations team.
Before Northpass, the process was very manual, requiring lots of time and effort. With the implementation of Northpass we have freed-up more than 3 hours daily from our team. This helped the team focus on more strategic and value-added work.
The courses are now available on demand, allowing couriers to access them on their own time. This has led to a reduction of over 60% in onboarding times.
Before Northpass, the process was very manual, requiring lots of time and effort. With the implementation of Northpass we have freed-up more than 3 hours daily from our team. This helped the team focus on more strategic and value-added work.
The courses are now available on demand, allowing couriers to access them on their own time. This has led to a reduction of over 60% in onboarding times.
using to do trainings and knowledge assessments
What do you like best about the product?
I think Skilljar is a great tool for companies. i use it a couple of times a week to learn about our product and its great that you can see your progress easily and it very clear and easy to navigate.
What do you dislike about the product?
dont have anything negative about it as of now
What problems is the product solving and how is that benefiting you?
helping me understand the product and helping me to do my job better. showing me mandatory trainings that i need to do, sales techniques, wellbeing courses etc
Best user experience for any online academy
What do you like best about the product?
The ease of use for implementing reduced the amount of resources we had to allocate to this project. This platform is used daily by our end users and well as our internal employees. During implementation any time we needed support or hit a roadblock the Skilljar team was there to help us overcome it. Their new AI features will make content creation much easier and I really love their integration with our CRM.
What do you dislike about the product?
Less features for internal enablement use cases, though good enough if you're looking for a single platform for both internal and external. Would love to see features that allow us to assign reviewers as part of assignments/courses.
What problems is the product solving and how is that benefiting you?
Platform consolidation, cost reduction, ease of use for customers and employees
Great company to work with
What do you like best about the product?
It is a solid platform creating and providing educational content in whatever capacity you may need. My account representative is always upbeat, helpful, and willing to provide as much support as needed. The platform is easy to use and their implementation team was fast and effective.
What do you dislike about the product?
I can't think of anything at the moment.
What problems is the product solving and how is that benefiting you?
It allows us to provide an educational platform we use to educate our clients. The interface is clean, intuitive to users and easy to navigate.
Standalone Learning Platform
What do you like best about the product?
It's relatively simple to use and learn it's administrative functions.
It can do most things that you would find in a LMS and can also help you create content.
Their customer support and account management is top-notch.
It can face internally and externally for both sets of clients.
It can do most things that you would find in a LMS and can also help you create content.
Their customer support and account management is top-notch.
It can face internally and externally for both sets of clients.
What do you dislike about the product?
They're still working out some of the functions but are always open to improvement ideas.
What problems is the product solving and how is that benefiting you?
It houses our training and records learning in a simple, easy to use platform. We can easily see who has completed eLearnings and instructor-led training. We can use the platform to build and deliver training which is nice.
Northpass is a Solid Choice!
What do you like best about the product?
Our Northpass Academy is easy to navigate from both an administrative and user perspective. What makes it even better are the team members, Nergis Tepeli, Marta Zagdanska, and Brian Bastante that we have consistenly worked with. Nergis has been extremely helpful and communicative as it relates to all of the questions and updates we've requested. The partnership that Northpass provides AgencyBloc is impeccable as they listen and evolve the product based off of recommendations.
What do you dislike about the product?
The amount of customization is concerning. My fear is having too much customizations could lead to repercussions down the road. We do not want it so customized, we can't turn back or implement new features or functionality. The filtering in the product could be better, but we are well on our way to make that happen with Nergis' help!
Also, additional customization takes away from our ability to make changes and updates as necessary.
Also, additional customization takes away from our ability to make changes and updates as necessary.
What problems is the product solving and how is that benefiting you?
It allows clients to access the training video content when they need it.
showing 41 - 50