Skilljar by Gainsight
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Good tool for both internal and external training
What do you like best about the product?
Being able to build out several different learning paths was extremely beneficial. I'd also say it was super helpful that my CSM held my hand throughout the entire implementation.
What do you dislike about the product?
We'd like to be able to view our Community content (in Salesforce) through a course within the LMS, but had iframe issues leading our users to have to open content in a separate tab.
What problems is the product solving and how is that benefiting you?
We needed an organized way of training our internal staff as well as our external clients. Internally, training is viewed as much more efficient than has been viewed in the past. Externally, our clients are able to sign up for training and complete a structured learning path to learn our product, as well as be able to refer back to the structured/organized training materials when needed.
Easy to Use Tool for Training Your Customers
What do you like best about the product?
The amount of customization available for building the online courses is great. We've been able to build several paths of training programs for our online project management software, all within a short span of time.
What do you dislike about the product?
Use of the promo codes was confusing and we weren't able to find a way to share our course with our customers "for free" without giving them the promo code. I would also like to see some more automation and workflows embedded in the product, for example there could be some automatic emails send to students as a reminder of pending coursework to be completed. It would also assist our trainers if they could receive notifications if course progress had stalled or any other red flags to help us with proactive outreach to our clients.
What problems is the product solving and how is that benefiting you?
Customer onboarding and barriers to adoption as well as self-guided learning of our product to increase scalability. We have enjoyed the benefits of having an online tool as a reference for our customer onboarding program, which has increased engagement during training.
Recommendations to others considering the product:
This product comes in at a fair price, has good functionality, friendly customer support, and is easy to use. They claim to be the solution for customer training AND success, but our success team does not currently leverage any functions within it. I'd say it is very specifically a customer training solution, especially considering the many customer success platforms that are currently surfacing in the market to address retention needs specifically. Not sure if I've seen much change in the little over a year our company has used Skilljar, so I wouldn't say it's the most forward-thinking or innovative company in the market right now. Some of it's features have limitations that I'd be keen to see a roadmap for, and could use a little awareness around their overall product vision.
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