Skilljar by Gainsight
GainsightReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
385 reviews
from
External reviews are not included in the AWS star rating for the product.
Great product, but more amazing Customer Service
What do you like best about the product?
We just completed our implementation a few months ago and the process has been phenomenal. Our Skilljar team has been great every step of the way. I have worked in Implementation for the last 3 years, and this has been one of the smoothest I have ever been a part of.
What do you dislike about the product?
I wish there was a chat feature within the program, such as "Slack" so we could better communicate with our users.
What problems is the product solving and how is that benefiting you?
We have formalized our education platform thanks to Skill Jar. Our website has given us much greater visibility for our program, and makes our small team seem like so much more.
Great product, great people!
What do you like best about the product?
While the tool is more than capable, I think the team (sales, implementation, customer success) are truly the difference makers.
What do you dislike about the product?
I would like more flexibility and detail in the reporting tools. This tool relies to heavily on integrations like Salesforce for reporting data.
What problems is the product solving and how is that benefiting you?
We have automated our training enrollment process, which has been time saving for us.
Additionally, we can now track specific customer stats, vs. generalized data without the LMS.
Additionally, we can now track specific customer stats, vs. generalized data without the LMS.
Solid LMS with Strong Support
What do you like best about the product?
Ease of use by Administrators
Ease of registration by Customers
Ability to track usage
Certifications
Online payments
Ease of registration by Customers
Ability to track usage
Certifications
Online payments
What do you dislike about the product?
Nothing - we are happy so far with the functionality and ease of use.
What problems is the product solving and how is that benefiting you?
All of our training was onsite or webinars. We launched in November and already we have had 372 hours of course materials consumed with no marketing - all by word of mouth. We are also getting kudos from customers for the format, including global customers.
Skilljar is a great starter LMS
What do you like best about the product?
It's incredibly easy to get started in Skilljar. B/c they also have a content editor, it also means that you don't need an e-learning authoring tool as well.
What do you dislike about the product?
Skilljar's UI is a bit clunky (but nothing that you don't get used to over time). I also wish that they had traditional learning paths as their current option lacks reporting and makes it difficult for users to go from course to course. Lastly, while simple, I wish their in-app design tools had more options/templates or layout themes to really personalize the experience.
What problems is the product solving and how is that benefiting you?
We are able to streamline our customer education delivery within weeks of purchase and the impacts have been long-lasting
Blown Away by the Skilljar Team & Customer Service
What do you like best about the product?
The platform itself is extremely user friendly and intuitive. However, what I like the most is the team we were assigned. They have had a constant attitude of "We can do this" when it comes to our questions, our needs, and our vision for the training sector.
What do you dislike about the product?
We are rather new - there aren't many things I could complain about regarding Skilljar. The only thing that would be a helpful add-on to the platform would be the ability to customize communication directly to students. But we're able to sort that out via the Salesforce integration.
What problems is the product solving and how is that benefiting you?
We are providing best-practice training to our the clients of our technology solution beyond end user implementation. We provide in-person training courses, and we are also developing new curriculum for on-demand courses. Skilljar is the platform we are utilizing for both types of trainings. This project has been a long time process.
Recommendations to others considering the product:
The team you will be given will become part of your success with you and the most capable of coworkers.
Makes eLearning easy to use
What do you like best about the product?
Platform is easy to post PDFs & videos for learning remotely. Tracking a student's progress is effective
What do you dislike about the product?
You have to go to a couple more tabs to track a student's progress, wish it would consolidate into one tab rather than going to several pages.
What problems is the product solving and how is that benefiting you?
None
Really good product
What do you like best about the product?
The thing that most impressed me with Northpass was that it comes fully featured - had almost everything you could need from an LMS. There were several plugins that we expected to pay for (e.g. Bamboo HR), which came as standard.
What do you dislike about the product?
The developer experience is generally very good, the structure is nice & it's fairly intuitive. However there were times when the user interface was inflexible. Things I expected to be able to do, I just couldn't. Nothing major, but still frustrating.
What problems is the product solving and how is that benefiting you?
Needed an LMS which had great presentation, was easy to manage and had good external system integrations. We now have an easy to maage LMS.
Recommendations to others considering the product:
Negotiate on price - they are flexible
Intuitive for Admins & Learners
What do you like best about the product?
I like that I can create a course with multiple sections each containing sub-topics and activities. This way I can split up the lessons into easy to digest pieces for my learners without having to string together courses behind the scenes.
What do you dislike about the product?
I would like more granular visibility into the progress of my learners (topic-by-topic) and the ability to complete or override tasks on their behalf if needed.
What problems is the product solving and how is that benefiting you?
We are providing our customers with 24x7 access to training courses giving us a better global reach. We are providing a higher touch service compared to Help Documentation but a lower cost service compared to one-on-one consulting. This has opened a new revenue stream for us. Customers who wouldn't have previously purchased a high cost service are benefitting from the additional support they get when taking a training course compared to trying to self-teach with Help Documentation.
Recommendations to others considering the product:
Northpass is a great fit for customer training. Nothing for the customer to install and no explanation needed for the learner to figure out how to use the product.
Happy Customer - Northpass has transformed our training
What do you like best about the product?
Northpass is really user friendly to set up training for our staff and for our staff to complete the training. The integration with Bamboo HR has been amazing for us.
What do you dislike about the product?
No major dislikes, we are however pleased to hear about the new learner experience release which looks great.
What problems is the product solving and how is that benefiting you?
The integration with Northpass as our training platform and BambooHR as our HR platform has streamlined lots of manual processes previously in recording training. This hugely helps with reporting too.
Excellent Team and Support
What do you like best about the product?
The team and support is some of the best I’ve personally built a relationship with, always happy to help with quick response.
What do you dislike about the product?
I wouldn’t say dislike, but new features come every few months if not more. It’s the struggle of any growing business. I do think this will improve in the very near future. 🙂
What problems is the product solving and how is that benefiting you?
Quick, painless recruiting and learning efforts to the masses.
showing 361 - 370