What do you like best about the product?

We have been Skilljar customers for a few years. Our initial desire was for a LMS that allowed us to deliver online training. We had numerous customers that requested smaller bits of training rather than our longer format instructor led certification courses. After a successful internal solution that pulled together YouTube videos and embedded them into our product documentation, we made the case for a full fledged solution…and the search began. It is a large world out there of LMS solutions and it can get cloudy really quickly - especially for someone from the education space.

What initially attracted us to Skilljar was their extreme focus on customer education and not features, toolsets, or being like every other solution out there. Their product speaks directly to that niche of customer training, onboarding, and retaining, which is what we wanted. Most vendors can display an exam, track progress, and deliver a SCORM file, but not many have the focus on customer education like Skilljar. We learned quickly that the difference in focus is incredibly important when thinking about the goals for your training program.

Like many organizations, our CRM is Salesforce. We knew from a very early stage that having learner data only in Skilljar was not going to cut it, as it also had to be in Salesforce. What we quickly learned was that many vendors said they integrated with Salesforce, but when we tested and reviewed the data only one vendor really did integrate - Skilljar. This functionality has been so incredibly helpful for many departments across our organization to verify onboarding progress for a new client in customer education, ensure knowledge was gained in a technical support case, or verify completion of an exam for services.

Finally, the Skilljar team has acted from the pre-sale, post-sale, and today exactly like you would want a member of your family to act. They have been supportive, not pushy, and present to help us succeed with every crazy question, ask, feature enhancement, or new problem in the ever changing world of customer education. We simply could not have achieved the number of customers impacted, increase in NPS, or customer retention without them. The Skilljar product is truly an incredible customer education tool and the team is an amazing partner.

What do you dislike about the product?

The Skilljar product continues to grow, develop, and mature. As a customer you have an incredible voice into the direction of the product in the future. However, a few areas that could use some improvement:
+Frontend UI: There is still a very basic “out of the box” look for most organizations. Although it is very customizable, this effort may require learning some additional programming languages, asking for assistance from other departments, or working with the Skilljar team to achieve a result that your organization requires. It would be helpful for more additional customization to built in or easily accessed through documentation or onboarding services.
+Localization/Translation support: As a global company we need to provide content in a variety of languages. The Language Packs feature assists in a number of ways and when combined with Catalog Pages it can truly achieve a lot for customers. However, adding in text content or modifying main elements in the UI is a manual copy and paste effort without any backend integrations or support to date.
+Dashboard User Permissions: The ability to customize, modify, or pair down rights for publishing, viewing, or restricting content or publishing is lacking. Very broad default permission sets exist, which makes Dashboard access difficult to share as adoption increases across an organization. The addition of a customer facing audit log would also be incredibly beneficial.
+Content and Publishing Delineation: With internal, external, partner, and various other groups accessing and leveraging the Dashboard there are not many ways to organize content or allow a content creator to publish only to a specific domain.

We may have run into some of these issues due to the complex nature of our customer education program or the scale of our customers. Regardless, Skilljar has been very receptive of our feedback, made consistent and iterative progress on new features, and has a solid road map for the future.

What problems is the product solving and how is that benefiting you?

Skilljar allows us to educate our customers about our products - whenever and wherever. We continue to track an increase in NPS, CSAT, customer retention, customer health score, and more as a result of introducing this tool for online training, customer onboarding, and certification.

As a result of Skilljar we now have an answer for customers that want an on-demand, online onboarding experience or desire to receive a certification without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation.

It is also incredible to see how Skilljar is a name that everyone in our organization knows - because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team.

What do you like best about the product?

Ease of use and management. Their customer success program to ensure success with the platform is excellent.

What do you dislike about the product?

Some better integration with survey products other than survey monkey

What problems is the product solving and how is that benefiting you?

Consolidated learning platform for customers/partners and employees

What do you like best about the product?

The Team. When you go through a long RFP process with multiple industry top players, all providing top-notch products and solutions, well... SkillJar came with the strongest team, product & customer-obsessed. The implementation was done within 6 weeks as committed and despite some of our internal blockers / Covid 19 context.

From a Product Standpoint:
- Modern, intuitive UI
- Less click to access content
- Customized Search & Filter functionality
- Simplified Admin Experience
- Easy Custom Page development

What do you dislike about the product?

It's been such a delightful experience & we have not yet encountered any issues, blockers that the Skilljar team could not help us with. Our purchasing process as well as our security assessment were very thorough and the Skilljar team was able to support all technical assessments, special requests, and other requirements that large corporations have to go through in order to set up the right partnership with external vendors. All Internal Teams involved have been impressed by the knowledge, responsiveness & professionalism of the Skilljar team at all levels.

What problems is the product solving and how is that benefiting you?

Higher Customer Engagement on Product Training Content.
Better Reporting capabilities & Customer Insights.
Custom Learning Paths with additional automation to best support our customers and our customer success teams.

What do you like best about the product?

Northpass has given us the ability to load course information and continue our teaching even through this crisis. It also allows our students the ability to track their progress through the courses and to submit their assignments. The Analytics tab allows us to not only see the student's progress by group, but also the assignments they have turned in.

What do you dislike about the product?

The least helpful thing is something they are already working on to fix! We need to have at least one customizable field in the user information to track a certification date. So happy that they are close to having this completed.

What problems is the product solving and how is that benefiting you?

We have solved certification tracking by using Northpass. It allows us to assign a credential and use milestones to determine whether a person has met the criteria. No more manual tracking or emailing the assignments! We also use the Groups to assign a course to and also a group of students. This is a way for use to archive the Course, yet keep the Group together to assign to another Course.

Recommendations to others considering the product:

Have them give you a full demonstration so that you can see all of the great aspects of this software.

What do you like best about the product?

Not only is Skilljar easy to learn, navigate, adopt, and manage, but the entire Skilljar team is incredibly helpful, knowledgeable, accessible, and communicative. They also show that they truly care, and consistently offer their skills and insight to ensure your success. Their collaboration feels like true partnership!

What do you dislike about the product?

I think more robust reporting could be helpful, as well as improving the course series experience by making it super easy for learners to move between courses in a series.

What problems is the product solving and how is that benefiting you?

We are able to scale training and education for our customers with consistent content, relieving our support and Customer Success team's time for more strategic processes. We have an extremely high completion rate within our course series which has increased user satisfaction and decreased time spent on-boarding, and given our customers the ability to access valuable content easily, cutting down support requests and driving engagement/adoption of our platform.

What do you like best about the product?

The people at SkillJar are the best to work with.

What do you dislike about the product?

There are some minor feature requests but only nice to have items, not critical items.

What problems is the product solving and how is that benefiting you?

Provide clear Learning Paths for product training with Blended Learning for customers, employees and partners.

What do you like best about the product?

Customer Experience, for sure. Sam was always super quick to answer all of our questions and concerns! Also, the website is easy and intuitive to use. It made our life easier at Uber and the drivers liked this platform better than the past one.

What do you dislike about the product?

Limitation to personalize the ConcluSion Certificate per course, like the name of the city, name of the driver, logo and other information it would be nice to have

What problems is the product solving and how is that benefiting you?

The entry access is way easier for our drivers since we used to have lots of issues with their access to the past platform. The contents and other courses information are also easy to set.

What do you like best about the product?

I have utilized Skilljar for the past 3+ years, at two separate companies.It is quick to implement and its intuitive design makes scaling a breeze. This came in particularly handy years ago, when as a knowledgable CSM I was tasked with shifting gears and building my company's Customer Education team. This challenging task was made simpler through Skilljar. I was able to efficiently launch an academy, manage students, obtain reporting, schedule live webinar-style training sessions, and more.

Over the years, I have not only been impressed with their product but with their incredible support and success teams. It has been a pleasure working with them.

What do you dislike about the product?

While it has had minor improvements, I would love to see more attention paid to enhancing the overall reporting within Skilljar itself. With that said, the integration with Salesforce has allowed me to build the reporting that I need.

A long time ask for me was also to allow for customized emailing; however, in the recent months there have been improvements made here as well.

What problems is the product solving and how is that benefiting you?

I have utilized Skilljar for both internal and external training. Additionally, it has helped "lighten the load" for our CS and implementation teams, as we move closer towards a complete tech-touch implementation for specific tiers of clients.

What do you like best about the product?

I love the customer support at Northpass! Whenever I have a question, they're very responsive and always willing to connect if needed to make sure my question is resolved.

What do you dislike about the product?

As with any other software platform, Northpass has its oddities, but honestly it's nothing that I'd consider a dealbreaker. If I had to select a LMS solution again, I'd definitely select Northpass over the competition, all over again!

What problems is the product solving and how is that benefiting you?

We've finally found a way to educate both clients and internal personnel, in one platform. This has greatly helped us improve communication and also generate additional revenue from clients as well.

Recommendations to others considering the product:

Listen to their support team on best practices on implementation - they're great at what they do!

What do you like best about the product?

Skilljar has an excellent interface that makes building a curriculum to serve your customers super easy. In particular, if you're new to Customer Education, Skilljar is a great way to go. Most often, SaaS businesses that are early in their development do not have advanced tools and work more with Text and Video. Skilljar provides all the tools you need to structure the interactivity you need - like quizzes and more. You can also schedule live course delivery via GoToMeeting and Zoom integrations.

What do you dislike about the product?

I'd like to see an easier way to change the style / layout of the site. While you can modify the look and feel with CSS / HTML, it'd be amazing to have templates that make it easier to switch - like WordPress offers with themes.

What problems is the product solving and how is that benefiting you?

We're still early in our journey, but are building several competencies. We use Skilljar for Product Training, but also leverage it internally for our Sales Enablement and Support teams.

Recommendations to others considering the product:

There are very few LMS options for Customer Education teams. Skilljar should be a strong contender if you're just starting out, need flexibility, and want an easy to use platform.