What do you like best about the product?

Skilljar is relatively straightforward to build and implement, which is so helpful when you find yourself in the driver's seat as a project manager and/or content manager. The customer success team is also very helpful in setting up, rolling out and answering questions and sharing resources. They provide lots of helpful training and materials to help you internalize the information. Their customer success team truly wants to see you succeed and are there through the most crucial first steps and they listen and respond to requests very well.

It has a multi-course pathway structure that can be applied to any role in your enterprise, ending with a certificate that goes on a LinkedIn profile. It integrates and plays well with many other platforms such as Salesforce, Zoom and Survey Monkey. These features make using it as a learner or administrator a big plus.

We haven't had a chance yet to dig into analytics but are excited to check them out after our hard launch date.

*edit* Returned after hard launch to update this part. I have looked through analytics and while I still don't have the best grasp of them I would say they are overall quite useful from the Skilljar dashboard side. You can see the # of people registering for courses and their completion rate as well as quiz scores. Our Customer Success person is working with us to better understand this data.

However, our Salesforce integration didn't quite meet expectations. Skilljar does hook in very easily (our dev team said it was the easiest integration they had ever done) and show how each contact in Salesforce is doing in Skilljar, however, what it doesn't do is let us view that student data in groups.

Since our customers are classified by school district, that would be our logical way to group the students and see if their completion of training led to lower churn but the standard integration does not roll up contacts by group and our team has limited resources to write custom code to make that happen.

Unfortunately, that brings us back to square one in terms of linking lower churn to training completion. We still have those metrics in other ways but hoped that the Skilljar to Salesforce integration would make it less clunky to show that our customers who completed training churned less.

Back to things I like though, they just added an engagement email feature which is super helpful! They implement improvements often and do seem to be listening to what customers are asking for.

What do you dislike about the product?

While Skilljar's administrator interface is simple to use, it is not the sexiest looking thing when compared to the more expensive options.

From the end-user standpoint, the out-of-the-box UI also leaves much to be desired visually. However, if you have someone who knows how to code then they can insert code to customize it and make it look a little more polished.

Another thing I dislike is that there really are no social learning features. Other platforms have badges and scores and discussion forums and things of that nature but Skilljar doesn't. Something I would love to see is "social proof" features that show the user how they performed/behaved compared to others in their org.

What problems is the product solving and how is that benefiting you?

With Skilljar we are now able to reach all of our customers with a standard certification track with quizzes when before we just had a video library. This alone offers a great deal of value to our customers but on top of that we are able to use our customer success and sales teams to have insights into their customers like never before.

We have always wanted to offer a certification pathway because we know that those customers who utilize our standard on-site training renew at higher rates so we are confident that we will have less churn as a result of our certification pathway yet are still working on the hard data points to show this ROI.

We are also learning a great deal about good customer success and customer education practices ourselves as Skilljar is a great model for excellent customer success!

Recommendations to others considering the product:

Set up a call with someone there and ask them to take you through the platform itself and answer your questions. You should ask them for examples of low to high effort implementations of Skilljar by their customers so you can know what to expect and how much effort it will be to get yours to look that way.

Know that the fewer resources that you can wrangle in your org, such as web developers, project managers, content developers, etc., the less you'll be able to accomplish when it comes to building content, SSO builds or customizing content. The out-of-the box experience isn't bad it's just a little less sexy.

What do you like best about the product?

SkillJar allows me to categorize and send out trainings to specific groups. It also allows us to have different domains so we can publish trainings to outside parties. There are a lot of loading features and different mediums we can use in order to diversify our trainings.

What do you dislike about the product?

Groups are cumbersome and the 'save' feature is different in different places. Analytics should have more download options and I don't like that it auto defaults to the last 30 days.

What problems is the product solving and how is that benefiting you?

We are solving for customer and employee training. We have realized that it is easy and fast to get materials to those parties we are educating. The platform is also super user friendly which is great because we don't have to train people to take a training.

What do you like best about the product?

Skilljar is simple to integrate and easy to use. I have a team of folks who had never crafted rapid eLearning content. The team was able to quickly understand the layout of the platform, and created a full curriculum for our core product workflows in just a few months.

What do you dislike about the product?

To date I don't have any major issues to describe here.

What problems is the product solving and how is that benefiting you?

I have a digital approach to learning now - so we met a digital transformation goal with our content through the implementation of Skilljar. I can track my learner's usage and understand what our gaps in content are now.

Recommendations to others considering the product:

Make sure the administrative functionality is what your business needs to report metrics. Also, consider how you want your content to look and function, your brand within the platform.

What do you like best about the product?

I love that Skilljar is very easy to use. It’s a software that knows what it’s good at, and that makes creating lessons for our clients a very smooth process. The interface is also nicely designed, and I can easily move through the application without wondering where I am!

What do you dislike about the product?

My only downside is that I wish there were more quiz options, though I know this is on the road map! Being able to do some “match the definition” or questions like that would take the product exactly where we need it to go!

What problems is the product solving and how is that benefiting you?

We had a lack of self-service training opportunities at Ad Astra, and Skilljar has filled that gap. We can now easily create courses to train our users on our new offerings, and we offer certifications for our legacy products!

Recommendations to others considering the product:

I recommend using your implementation consultant for best practice tips! We learned a lot from Jeff.

What do you like best about the product?

The people! I have never worked with a vendor more empathetic and supportive than Skilljar. I have also rarely worked with a vendor so filled with such humble yet incredibly bright minds. They truly put the customer first in all their interactions and it is this that makes up for the functionality they may not have yet. The product is very intuitive both for administrators of the platform and for end users. Skilljar is one of those tools/vendors that I will look to ensure my future employers have or are willing to look into.

What do you dislike about the product?

There is some core LMS functionality that Skilljar does not have and needs. However, they are listening to their customers and have a roadmap that addresses much of these concerns. I would like to see Skilljar truly up their game in analytics and live training functionality. Once that functionality is there - there is no stopping them.

What problems is the product solving and how is that benefiting you?

We needed to create a single space for all our education/training content and this space needed to be easy and delightful for our customers. Skilljar fit the bill! Their community, their support, and their presence in the Education space is the biggest benefit to us!

What do you like best about the product?

The platform is fairly intuitive. The implementation manager assigned to us has been great and able to accommodate some of our needs and requirements within reason. The ability to create various catalog pages and courses while also being able to set the visibility is helpful. You can also set up specific catalog views based on your learner groups/segments. Building courses is fairly simple and offers a lot of flexibility and possibilities with the types of content you can add and how you can build out your course. New features are continually being added to the platform which offers more functionality or improves upon an experience. Support team are always very cheerful and ready to help. I like that Skilljar is a thought leader in the customer education space through their webinars, conference and guides. Based on that, they are a good vendor to partner with if you are looking to grow your customer education program.

What do you dislike about the product?

I don't particularly dislike anything, but one thing that we wish was better is the quiz functionality. It's time consuming and pain staking to build a long exam and having some time saving features would go a long way to making it a better user experience.

There are other little nuances of the platform that make us wonder why it is like that, but the team at Skilljar are open to feedback. Having an element of gamification/badging would have been neat. Native analytics could be more robust but am excited to see what data analytics are possible when integrating with some of our other reporting tools.

What problems is the product solving and how is that benefiting you?

Making on-demand learning more accessible to our customer base. We recently launched certification and Skilljar has made it easy for people to access it. Next steps will involve bringing live training to the platform.

Recommendations to others considering the product:

If you have Salesforce as your CRM, the integration with Skilljar is very powerful.

What do you like best about the product?

When we started using Skilljar it was meant to be an easier way for us to host live trainings but it has grown into so much more. Now the majority of our trainings are on-demand courses that customers can self-serve and our customer success coaches can work with customers on the meaty decisions to make, rather than rote trainings. It's been incredibly easy to use, even for folks like me with minimal course design experience.

Every time we meet with our CSM, Sarah, she drops little nuggets of wisdom of what her other customers are doing. And I particularly love the community that they've created through Skilljar Connect and their coffee chats.

What do you dislike about the product?

Skilljar has been very open and receptive to feedback and have implemented some of our requests. One that's coming soon that will be helpful is being able to do analysis across a course series rather than individually.

What problems is the product solving and how is that benefiting you?

We wanted to be more efficient - we've already saved 9,000 hours of coaches time by directing customers to the right on-demand course for them.
We wanted to improve our customer experience - customers that used our training platform were 5 times more likely to renew than those that didn't.
We wanted to help customers get value faster - customers that received a skilljar email campaign were 2 times more likely to launch a survey within 30 days.

What do you like best about the product?

Skilljar's built-in administrator panels make course creation simple. Skilljar uses an HTML5 WYSIWYG editor which allows any person to create, edit, and publish courses without prior Web Development or LMS experience. Skilljar's support team has always been responsive and issues are quickly resolved.

What do you dislike about the product?

Although Skilljar offers built-in quizzes, the amount of question types is lacking. Skilljar offers multiple choice, multiple answer, fill in the bank, and freeform questions. Popular question types such as matching, image hotspots, and video assessment uploads are missing.

What problems is the product solving and how is that benefiting you?

Skilljar's public-facing course catalog and integration with payment providers like Stripe make it easy for any organization that is looking to sell courseware. Combined with the ability to create access codes, promotion codes, and multiple sub-domains, an organization can easily create learning spaces for internal users, partners, and customers. Best of all, you can use the same course on each learning space but have different access policy and pricing based on the learning space (ex: free for internal users, 50% discount for partners, full price for customers)

What do you like best about the product?

It's very easy to add text lessons, videos, and SCORM to Skilljar. I love how easy it is now to create catalog pages with courses broken into lessons and sections.

What do you dislike about the product?

In my experience, I have nothing to complain about!

What problems is the product solving and how is that benefiting you?

My clients have used Skilljar for educating customers, partners and even internal employees on product knowledge.

Recommendations to others considering the product:

Skilljar allows for lots of flexibility, so think about how you want to report on users' behavior when deciding how to break content down in courses and lessons.

What do you like best about the product?

Content creation contains comprehensive options for media, formatting and customizing look and feel.
Custom domains, SSL, SSO all provide a great user experience.

What do you dislike about the product?

Still some limitations in quizzes, specifically around the functionality of question pools and options for navigation and completion.

What problems is the product solving and how is that benefiting you?

Software training for our new customers and experienced end users