Skilljar by Gainsight
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I’ve used Skilljar for our customer education
What do you like best about the product?
The team are super helpful when it comes to onboarding
What do you dislike about the product?
No issues so far, the user interface is straightforward
What problems is the product solving and how is that benefiting you?
Solving the need to teach our clients how to use our tool is a straightforward manner
Skilljar: Great for Customer Education But Limited Authored File Types
What do you like best about the product?
East interface, great team. It's excellent when working with customers from lots of organizations.
What do you dislike about the product?
I'd love to be able to work with more than SCORM 1.2 upload coarses and more detail (like tincan).
What problems is the product solving and how is that benefiting you?
Improved asynchronous onboarding and training, which has led to improved renewals and overall experiences for customers.
Skilljar fits seamlessly into your tech stack
What do you like best about the product?
Superior front end catalog and course player for end-user experience
What do you dislike about the product?
Admin experience for certain processes needs to be unlocked for editing.
What problems is the product solving and how is that benefiting you?
Customer-specific platform that can integrate with our other platforms and analytics tools
Recommendations to others considering the product:
Be sure to consider all of the integrations that may be used with your skilljar implementation because it meets you where youre already working. Great end user interface. Could use some opening of admin rights but nothing show stopping
Excellent product and service
What do you like best about the product?
The products are reliable and the service is fast. All staff are very friendly and helpful.
What do you dislike about the product?
There is nothing I dislike about Northpass
What problems is the product solving and how is that benefiting you?
Northpass are providing a reliable LMS for our CX Academy.
Recommendations to others considering the product:
I would certainly recommend Northpass to others.
Flexile and easy to use
What do you like best about the product?
I like the flexibility of this application.
What do you dislike about the product?
Troubleshooting on my own isn't always easy to do, but the support team has always been available to help when needed.
What problems is the product solving and how is that benefiting you?
We needed a more complete site for our eLearning tutorials.
Client Training and Certification Manager (former)
What do you like best about the product?
Northpass has best-in-class client services representation. I worked with their team for nearly three years and never felt in the dark about any issue or inquiry.
What do you dislike about the product?
While I didn't directly dislike anything about my Northpass experience, I think that there were certain adjustments they could make to learning customization options to create a more agile experience for learners and designers.
What problems is the product solving and how is that benefiting you?
My former organization never had a learning or certification hub for our customers. After engaging with Northpass, we were able to deploy our unique training within a clean, functional environment (Northpass) and use Northpass's integrations with trusted certification vendors to incentivize our customers to train.
Simple system that is easy to use
What do you like best about the product?
The ability to build a learning management for both internal employees and external clients is harder to find than I would have thought. Because Northpass is focused solely on the ability to build on-demand training, it's simplicity allows you to use those courses in whatever way you want/need.
The Northpass system is also very intuitive. You can hop in, having never built a course before, and be able to build something in a relatively timely manner.
The Northpass system is also very intuitive. You can hop in, having never built a course before, and be able to build something in a relatively timely manner.
What do you dislike about the product?
The analytics around Northpass have always left me a little wanting. I know that they are currently in a revamp of those so my hopes of improvement are high but I haven't ever really been able to build a simple dashboard that had everything I wanted in a quick view.
The other thing that I have struggled with is that once you get past the basics...you need coding. In order to be able to personalize your home screen, or categorize your content so that clients can choose and narrow down their paths are all difficult things to do. I would love to be able to work on slightly more complex things without need to pay for that service or need development help in coding.
The other thing that I have struggled with is that once you get past the basics...you need coding. In order to be able to personalize your home screen, or categorize your content so that clients can choose and narrow down their paths are all difficult things to do. I would love to be able to work on slightly more complex things without need to pay for that service or need development help in coding.
What problems is the product solving and how is that benefiting you?
Internal training for employees, i.e. onboarding. External training for clients on known struggles, known problems, consistent goals, etc. And the ability to build specific courses that tailer themselves to specific teams and groups is proving to become very helpful.
Quick Response Times
What do you like best about the product?
Their resolution times are within the day. I can post a question into the inquiry and get a response within the hour or two.
What do you dislike about the product?
Sometimes the FAQ's aren't helpful, which is why I have to post an inquiry to an actual person for assistance.
What problems is the product solving and how is that benefiting you?
Creating learning modules that can be used for onboarding new trainees as well as help experienced staff upskill. This saves so much time compared to live manual training especially if the training content remains relatively the same over time.
Its a good system for those who are technical enough
What do you like best about the product?
the simplicity and ramp-up is pretty quick for new users
What do you dislike about the product?
the analytics reports aren't good enough
What problems is the product solving and how is that benefiting you?
onboarding for employees globally
Northpass is a robust, user-friendly LMS with wonderful customer service
What do you like best about the product?
Northpass has excellent customer service. They are available almost instantly to help troubleshoot any potential issues and to better understand new site functionality. The site is easy to use as a novice instructional designer or trainer but robust enough to serve a complex business setting like ours. I like that Northpass can seamlessly integrate multiple content types and Scorm packages from different authoring software into a seamless course. The way they have enabled us to create unique learning paths for different clients is excellent.
What do you dislike about the product?
When we began using Northpass, the analytics left a little to be desired. They gave us good information as to percentage completed in a course and how long a learner was taking to complete the course, but the information was not specific as it could have been. It did not tell us how much time our learners were spending on particular modules in our courses, where they logged off exdwsactly, and more that we wanted to know. In the past few weeks, however, Northpass has been rolling out new analytics that tell us this information! I now have nothing that I dislike about Northpass.
What problems is the product solving and how is that benefiting you?
Northpass is the perfect tool to serve our learners. We are able to effectively transition our company from 100% in-person (or remote) trainings and videos to an eLearning program that will reduce our in-person training time by at least 50%. It ultimately saves us time, energy, and company resources to work with Northpass. The clients like the platform, too!
Recommendations to others considering the product:
Give Northpass a shot! They'll provide a great product and a wonderful customer service to pair with it!
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