Skilljar by Gainsight
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Intuitive platform, great support
What do you like best about the product?
Northpass is an easy-to-use platform for creating, distributing, and monitoring training. With countless design, integration, and analytic tools, Northpass is irrefutably a leader in the LMS space.
What do you dislike about the product?
Some analytic tools are challenging to use if you aren't familiar with them.
Pushing updates to courses is confusing because of the way it intertwines with learner progress. However, Northpass has stated plans to improve this process in 2022.
Pushing updates to courses is confusing because of the way it intertwines with learner progress. However, Northpass has stated plans to improve this process in 2022.
What problems is the product solving and how is that benefiting you?
We were able to abandon traditional pen and paper training and shift to an online platform. Northpass excels because of its user-friendly interface and setup; it is one of the only LMS that less tech-savvy employees won't have a problem using. Because of the ease of use, our training compliance is much higher than before we started using Northpass.
Recommendations to others considering the product:
Have your training content ready to implement before signing the contract. You will need time to put your courses together in Northpass, and you can't do that until you're paying for the service. Having your training content ready means you can get to using Northpass ASAP, rather than paying for the service while you build out your course material.
Excellent reliable, uncluttered, and learner centric LMS
What do you like best about the product?
Northpass is an LMS with the learner experience front and center. Their UI principles lead to a clean and focused learner experience that removes the typical distractions of finding and beginning courses in an LMS. They have over the years made significant investments into the admin experience and platform integrations which have helped it grow into areas where other established players would have had a leg up. Their customer success management approach is excellent and one that I routinely use as the bar with other software vendors we utilize. Platform reliability and performance have been excellent, and when there are issues, they tend to prioritize the learner's experience over admins, which I appreciate. We have utilized Northpass for almost six years and have always had a great experience working with their team.
What do you dislike about the product?
Their enterprise integrations can be lacking, and learner management can be clunky depending on the demands of your business and the size of your learner community. I would like to see a richer integration with Salesforce and more flexible authentication options.
What problems is the product solving and how is that benefiting you?
We needed an LMS to support a large catalog of courses with very different audiences per course. Knowing that we were prescribing the courses to our user base, we also needed an LMS that did not create any unneeded friction when getting to relevant coursework, which is where their UI strategy comes into play. Platform reliability, as well as learner experience performance, have been the biggest benefits.
Skilljar Review
What do you like best about the product?
Ease of use and all of the functionality available to users and admins.
What do you dislike about the product?
There isn't much we didn't like about Skilljar. Everything we needed was provided to us.
What problems is the product solving and how is that benefiting you?
The majority of the processes we did manually are now automated which saves our entire team a lot of time and effort.
Skilljar - The Easiest Way to Learn
What do you like best about the product?
The interface is straightforward and easy to use. It's actually fun to set things up and locate training, etc. As a writer, I have to integrate my documentation work for our Help Center with our training materials. Very easy!
What do you dislike about the product?
I honestly do not dislike much about the product. Sometimes there are glitches that slow things down. Our dashboard works well: The events listing could be less cluttered.
What problems is the product solving and how is that benefiting you?
I'm a technical writer that is part of a team that includes trainers. We must work together to produce similar information that is valuable to the same customer base. One is help documentation, and the other is training guides and other information.
Recommendations to others considering the product:
Definitely consider Skilljar - I can't imagine a better platform for online training. Easy interface - user friendly - great customer support
Helpful, responsive support and a user-friendly platform
What do you like best about the product?
Everyone we've worked with at SkillJar has been so responsive and so willing to accommodate the unique needs of our organization. Garrett, Peter, and other SkillJar team members have been gotten back to us promptly whenever we've reached out and they have been terrific about explaining what is going on and keeping us in the loop. The platform itself is easy to use and offers many great features that have benefitted our clients.
What do you dislike about the product?
It can sometimes be challenging to find the particular setting we need to change. Frequently, I have to look at multiple tabs (the Course tab, Domain tab, Quiz tab, etc.) to find the adjustment I need to make. This can be time-consuming.
What problems is the product solving and how is that benefiting you?
The SkillJar Customer Education Platform allows us to automate tedious processes and it allows our customers to educate themselves on our products at their convenience. The platform is easy to use for both our customers and our team.
Trainer
What do you like best about the product?
Ease of use in creating courses and editing exsiting courses.
What do you dislike about the product?
The length of time it takes to load video files.
What problems is the product solving and how is that benefiting you?
Creating customized content is easy.
Skilljar Onboarding and Post Go Live Experience is Top Notch
What do you like best about the product?
The Implementation support is extremely good. Skilljar staff understand the business problems and help strategize on the best way to structure the content and help with very complex technical issues. They bring in technical experts if the need arises. We wanted to use our own cart and payment processor. They worked diligently to help us make the best use of the API, and our data flows seamlessly between the Skilljar platform, our NetSuite backend, and into SalesForce.
What do you dislike about the product?
When you have a large number of courses it can be difficult to manage them in the dashboard. But, the filtering criteria they recently added allow us to tag courses and then filter the results so that we can find the right course we're looking for. Also, initially their quiz functionality was pretty limited. We made several feature requests. They have delivered numerous features that we've requested throughout the last year—quiz banks, paths available in the API, etc.
What problems is the product solving and how is that benefiting you?
Before we built a Learning Center, we had a live training only training department. This really limited our ability to train all of our customers and help them become self-sufficient in the product. We also weren't able to provide training services at different price points. With the Skilljar platform, we can reach customers 24 hours a day. We have multiple price points. We have lots of different types of training. When the pandemic started, we were still building out our self-guided learning content. But, we needed to train folks immediately. So, we went live first with VILT training. In less than a week, we converted all in-person training to all VILT training using the Skilljar connector with Zoom. We continued building our self-guided content and rolled it out next. We've continued to grow our Learning Center. With our marketing initiatives, we've expanded our user base steadily. We're meeting customers where they are and it is working! We also repurposed all of our customer education materials, bought a second domain, and have built out an internal Academy. We store all of the product training on this site so that we keep our analytics data separate and can offer paid courses for free to employees. We've also built catalog pages for individual departments. Now other teams are creating content for the internal Academy. The reuse is amazing.
Recommendations to others considering the product:
If you have complex requirements (need to integrate with back-end accounting or CRM systems) Skilljar can help you build a fully integrated learning platform. The course-building tools are easy and intuitive. The themes and layouts are easy to build and use. They are excellent partners both during and after onboarding and Go Live. They are in it for the long haul, and if you hit technical difficulties during your implementation, they won't force you to meet their timeline. They'll work with you at your pace. They'll take your feedback and update the platform integrating your feature requests along the way. I could not recommend them more as a company. They are stellar at what they do.
Great LMS system that makes it easy to create educational resources and distribute them to our teams
What do you like best about the product?
Its single sign-on integration with our HR system allows easy assignment of materials to our staff during their onboarding process. I haven't had much exposure to its competitors, but during our initial product comparisons, it definitely showed itself to stand out.
What do you dislike about the product?
Sometimes the data analysis to review progress can be a little challenging to work with as it doesn't seem to automatically save queries for future repetition of reports. Some mild tweaks to this interface would make Northpass even better than it already is.
What problems is the product solving and how is that benefiting you?
We needed to onboard and train our staff faster, utilizing Northpass allowed us to convert from live classroom education and all of its scheduling and time commitment headaches to an online program which created a more streamlined system for training our newest team members.
Awesome Customer-Facing LMS Solution
What do you like best about the product?
Northpass is very easy for customers to adopt. The navigation is simple and straight forward as are the course layouts. I really appreciate how clean the UI is right out of the box. Additionally, the Northpass Success/Support team provides excellent support, offering to help with far-out requests like getting a Pendo Snippet installed that most LMS's wouldn't even consider. Thank you Paula!
What do you dislike about the product?
Northpass hasn't quite figured out the enrollment and course management piece from the administrative side. Enrollments must be completed for each individual user from their profile, there is no simple multi-user enrollment option without file upload. And, if a client is stuck on an individual lesson in the course, there really is no way to automatically complete an individual lesson or even the whole course for them.
What problems is the product solving and how is that benefiting you?
Simplifying access to training, providing a customer-specific education environment, enrolling users, and reporting on course completions are all problems that we are solving. We've already seen a huge uptick in course completions and related CSAT metrics.
Engaging and easy to use
What do you like best about the product?
Professional look for trainess
Easy to upload lessons and organize into assets
Ability to use assets in multiple courses
Easily display completed trainings in LinkedIn
Many tutorials available
You can grant access to users to review results for a certain subgroup of users
Prebuilt integration with Salesforce and Zendesk
Easy to upload lessons and organize into assets
Ability to use assets in multiple courses
Easily display completed trainings in LinkedIn
Many tutorials available
You can grant access to users to review results for a certain subgroup of users
Prebuilt integration with Salesforce and Zendesk
What do you dislike about the product?
Trainees can not reach out to Skilljar support if they have an issue while taking a course
After implementation, the account manager has been very slow to respond
Certain browsers are not compatible
After implementation, the account manager has been very slow to respond
Certain browsers are not compatible
What problems is the product solving and how is that benefiting you?
We can easily combine lessons into customized courses for our different audiences. Our trainees have access to a better-looking platform. Skilljar integrates with Salesforce and Zendesk and this gives our customers and support team visibility into trainees.
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