Skilljar by Gainsight
GainsightReviews from AWS customer
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Good and best
What do you like best about the product?
It is an easy and very effective way to gain knowledge on subjects of interest really appreciate such initiative and wish more people join this design educational program.
What do you dislike about the product?
Nothing to be honest. It is a breakthrough platform.
What problems is the product solving and how is that benefiting you?
You know when you join.
An Engaging Customer Education Platform
What do you like best about the product?
The platform is easy to use and makes it simple to create and organize learning content. It’s great for tracking customer progress and engagement, which helps us improve our training materials. I also like how well it connects with other Gainsight tools, making it easier to manage customer success efforts in one place.
What do you dislike about the product?
Setting everything up takes some time, especially if you're new to customer education. Some reports could be more customizable, and occasional updates change the layout, which takes some getting used to. That said, their support team is helpful when issues come up.
What problems is the product solving and how is that benefiting you?
It helps us train customers without having to do the same walkthroughs over and over. Customers can learn at their own pace, which makes adoption smoother and reduces support questions. The tracking tools also show us where people might be getting stuck, so we can improve our content. Overall, it makes customer education way more efficient and helps users get the most out of our product.
Totally recommend it if you are looking for a good system
What do you like best about the product?
The combination of the things you could do with. It helped me to learn new skills, software tools i didnt know how to use, and the most important it helped me a lot with customer satisfaction. I had an increase of the attrition of the clients around 50% and my manager was very happy.
What do you dislike about the product?
In the beginning, its very complicated to understand it but if you do some trainings you can quite understand it. I am not a technical person so it took my some time but now i love using it.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Education helps users understand and use Gainsight’s platform effectively, solving problems like confusion, inefficient onboarding, and lack of product knowledge. This benefits users by reducing frustration, improving productivity, and enabling them to get the most value from the software, ultimately leading to better customer success outcomes.
Meat of the class was useful, waiting for the support files annoying
What do you like best about the product?
Ease of Use and Features, Integration and Implementation works
What do you dislike about the product?
making participants either buy more product or wait well past the scheduled ‘class duration’
What problems is the product solving and how is that benefiting you?
Use of complex software features
The best LMS I've used
What do you like best about the product?
Gansight is easlithe best Learning Management System I have used. It is easy to set up, and all the controls and interface overall is intuitive to use.
What do you dislike about the product?
Nothing really. I think it works perfectly. Although, personally, I'd like to see the possibility of using more multimedia.
What problems is the product solving and how is that benefiting you?
It helps us bridge the knowledge gap. Some customers barely read instructions and details Ankit some products. Gansight helps us create interactive learning to make sure they catch up with the knowledge requirements to use products better.
Very useful
What do you like best about the product?
I love the ease of use and implementation of Gainsight Customer Education. The courses are clear and easy to follow, with good customer support and simple integration with other tools. The platform is comprehensive and useful for improving my professional skills.
What do you dislike about the product?
It requires time to adapt. While the interface is user-friendly, it can feel like the learning curve is a bit steep at first, especially if you are not familiar with the tool, but it decreases with frequent use.
What problems is the product solving and how is that benefiting you?
The initial learning curve can be a bit difficult and the content is more focused on basic levels. Also, some features are only available for business users. However, once these obstacles are overcome, the platform is useful for improving my skills.
Satisfying review for a very useful platform
What do you like best about the product?
1. the learnign was engaging and interactive via quizzes and exercises making the learning not just passive reading
2. The training was in an organized in a logical flow, making it easy to follow along, whether you're a beginner or advanced.
3. The lessons were practical and easy to apply
2. The training was in an organized in a logical flow, making it easy to follow along, whether you're a beginner or advanced.
3. The lessons were practical and easy to apply
What do you dislike about the product?
Nothing too much to complain.
However, a little bit of lack of personalization and couple UI glitches was a problem here and there.
However, a little bit of lack of personalization and couple UI glitches was a problem here and there.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Education helped streamline customer success learning by providing structured, practical training, enabling me to apply best practices and optimize customer retention strategies.
I want to use it in the future
What do you like best about the product?
I havent had the chance to use it yet, but I’d like to! From what I’ve seen, it looks well-structured and easy to navigate. I really appreciate platforms that make learning engaging and practical, so I’m hoping to find interactive content, real-world examples, and clear explanations that help me apply what I learn right away.
What do you dislike about the product?
Since I haven’t used it yet, I can’t say for sure, but I’d expect the content to be up-to-date and go beyond the basics. I’d love to see hands-on exercises, real case studies, and a clear way to track progress. If those things are missing, it might make learning feel less effective.
What problems is the product solving and how is that benefiting you?
N/A
Experience using Gainsight Customer Education.
What do you like best about the product?
I like how user-friendly the platform is. It's great for beginners and the content provided are useful.
What do you dislike about the product?
The navigation can be tricky at times when searching for particular courses.
What problems is the product solving and how is that benefiting you?
The platform helps save time
Excellent presentation
What do you like best about the product?
I liked the presentation of Gainsight Customer Education, as it provided a detailed description, and its value was exceptional.
What do you dislike about the product?
There was nothing I disliked about Gainsight Customer Education.
What problems is the product solving and how is that benefiting you?
The problem that Gainsight Customer Education solved is making it simple for every user to use.
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