Skilljar by Gainsight

What do you like best about the product?

Skilljar is a mature Learning Management System (LMS) that is both exhaustive in its capabilities and easy to use. MasterControl has an unusually vast training library and an unusually complex web of learning use cases. Skilljar allowed us to build out our academy site infrastructure with a flexible combination of no-code and custom elements. Robust user management, course, path, and catalog capabilities have allowed us to transform our offering from a mere course library into a dynamic learning ecosystem. Thanks to an MCP, we've also automated the publishing workflow between our authoring tool and the LMS.

What do you dislike about the product?

Currently, Skilljar catalog pages are built on "invisible" dynamic code or custom hard code, or a combination of the two. Technical limitations of the combined approach have prevented us from maximizing the potential of our pages. Hopefully Skilljar will make it easier to move objects like courses and paths around relative to hard-coded elements.

What problems is the product solving and how is that benefiting you?

Skilljar has enabled us to manage users at scale, including automated group behavior; maintain sophisticated academy pages with search and filter; retrieve granular activity and completion data; and build gated product hubs for special audiences.

What do you like best about the product?

What I like best about Skilljar is how intuitive and flexible it is for creating scalable learning experiences. It makes it easy to organize and deliver enterprise customer education, track engagement and completion, and create a more structured learning journey intentionally orchestrtaed with our client lifecycle. I also appreciate how well it supports our broader goals around self-service, product adoption and customer enablement.

What do you dislike about the product?

The functionality for B2B is fine, but we have some B2C models in our business and the lack of functionality on the Skilljar side will most likely prevent those various lines of business from migrating into the Skilljar platform keeping them in multiple LMS's.

What problems is the product solving and how is that benefiting you?

Creating a net new revenue stream with Academy monetization to start in Q1-2027.

What do you like best about the product?

I like the ease of creating courses and how it connects with our internal tools such as Salesforce.

What do you dislike about the product?

There are some limitations in how the courses can be deployed. Similarly, for less tech-savvy folks, using Gainsight, and especially Skilljar, has been perceived as difficult.

What problems is the product solving and how is that benefiting you?

As an LLM, Skilljar does a great job at creating a learned environment for courses, data, and more for our CS team to leverage.

What do you like best about the product?

For us, the real value has been the ability to bring Academy and Community together in one connected ecosystem. Having learning and community on the same Gainsight foundation means our customers and partners experience enablement as one journey rather than separate tools - and it opens the door to unified insight across both. The platform supports structured learning at scale, from microlearnings and on-demand courses to learning paths and certifications.

What do you dislike about the product?

Having moved Academy onto the same foundation as Community, the next step I'm keen to see is those two coming closer still - so learning and community activity inform each other seamlessly for each account.

What problems is the product solving and how is that benefiting you?

Our priority was bringing Academy and Community together so customers and partners have one connected place to learn, get certified, and engage. On a shared Gainsight foundation, we deliver structured learning at scale - microlearnings, on-demand courses, learning paths and certifications - as well as instructor-led bootcamps that learners register for directly through the platform.

What do you like best about the product?

Skilljar makes it easy to create, organize, and track learning content. It's simple to manage courses and gives good visibility into learner progress.

What do you dislike about the product?

The reporting and customization options could be more flexible. Some admin tasks also require more manual work than expected.

What problems is the product solving and how is that benefiting you?

It provides a centralized platform for employee training, making it easier to deliver learning content, monitor course completion, and keep training organized.

What do you like best about the product?

We are long-time SkillJar users and absolutely thrilled to now have it run by Gainsight-- we are just scratching the surface regarding our LMS data getting into Customer CS, exploring how we can connect more to community for a seamless end user experience, etc, but it's a huge deal for us. Getting all of these platforms centralized and data sharing is huge because it allows us to identify opportunities, champions, and more with our customers and user base. We have an amazing and responsive CSM that is always ready to propose ideas and solutions about how we can make the most of this connection as well, which we really really appreciate.

What do you dislike about the product?

I don't love the process of submitting a help desk ticket. It used to be easier and now it runs through zendesk, requests a login, etc.

What problems is the product solving and how is that benefiting you?

SkillJar is essential to delivering the customer education experience we aim to provide for our customers. We love the complexity we can build into our user groups, domains, and learning paths. We are able to also provide custom group portals which is a very popular request with our biggest customers. Other LMS options don't provide the flexibility, complexity, and customization that SkillJar gives us.

What do you like best about the product?

the speed of publishing and searching is excellent

What do you dislike about the product?

there are no nested learning paths and the audit log is not fully available

What problems is the product solving and how is that benefiting you?

Publishing content an automatically updating SalesForce so the rest of the company can see the information

What do you like best about the product?

The ability to build structured, self-paced training content that scales, it lets us deliver consistent education without needing 1:1 sessions every time, which frees up time for higher-value work, is also very valuable as admins when we need to unsderstand functionalities

What do you dislike about the product?

Nothing to add as so far we had no issues.

What problems is the product solving and how is that benefiting you?

For us, it's less about customer-facing scaled onboarding and more about internal enablement, it's a valuable resource for training CSMs and admins on Gainsight best practices and features, helping the team stay current without needing dedicated 1:1 training sessions every time.

What do you like best about the product?

Ease of integrations with Salesforce, Parta, and other software. The sales and implementation teams were very easy to work with. Smooth onboarding. Intuitive UI.

What do you dislike about the product?

I would like to see more flexibility on certificates.

What problems is the product solving and how is that benefiting you?

helping us track customer engagement with learning content. this helps us specificially with onboarding, so we know is users are learning how to use our products during the implementation phase.

What do you like best about the product?

What seems strongest about Skilljar by Gainsight is that it gives the team a more scalable learning platform that can support structured customer education, certifications, session activity, and path progress while also feeding that information into broader CX systems. The direction also seems aligned with how our teams are thinking about it overall: not as a standalone training tool, but as part of a more unified onboarding and engagement motion across Gainsight, Skilljar, and community. That makes it valuable beyond just course delivery because it can help connect learning activity to customer journeys, follow-up, and account visibility in a more operational way.

What do you dislike about the product?

The biggest downside seems to be implementation and integration complexity rather than the learning use case itself. There were blockers around SSO, creative and UI work, unsupported features like learning-type tags, and follow-on dependencies across Salesforce, Gainsight, and reporting. There were also real migration and data-quality issues called out during launch, including a migration mishap affecting a large number of records and historical learner data not fully pulling into downstream systems. So the caution point is that the platform can be powerful, but its value depends a lot on the surrounding data flows and integrations working reliably.

What problems is the product solving and how is that benefiting you?

Skilljar is helping solve the problem of scaling customer education in a way that is more measurable and easier to operationalize. Instead of learning living in a silo, the goal is to connect training activity to C360 visibility, Journey Orchestrator followup, and broader onboarding and adoption motions. That is beneficial because it creates a tighter link between what customers are learning and how CX teams can act on it. Whether that is reinforcing onboarding, spotting certification progress, or using learning signals as part of a more complete customer success motion.