Great platform
What do you like best about the product?
CS is a fantastic tool with many useful elements. I particularly like their session replay function with its AI summarising capabilities - they help identify user issues extremely quickly. On top of that their heatmapping, browser plug ins and journey analysis are all great.
What do you dislike about the product?
Not much but sometimes it misses the old field on zoning analysis
What problems is the product solving and how is that benefiting you?
More than anything, it gives visibility on what the user is actually doing. From there the benefits are endless depending on what you want to know.
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