Jiminny
JiminnyReviews from AWS customer
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Great system for feedback
What do you like best about the product?
Ability to not only listen back, but to actively coach at individual points and as well as grade and compare really push this over the top. Hands down my favourite feature is playback speed though, listening at 1.5 speed but the same tone is super efficient (or 0.5 speed if you fancy a laugh)
What do you dislike about the product?
There have been a few outages and technicals that we've encountered. Also not having a dialer can sometimes be limiting
What problems is the product solving and how is that benefiting you?
Coaching. It's made sharing and openly training each other on calls a breeze
Great customer success and fantastic tool for training
What do you like best about the product?
Customer Success - incredibly attentive customer success/account management. All issues that I have raised, whether a technical issue or user issue, are responded to incredibly quickly via their in-app interface. User issues are resolved quickly with re-education of the platform which is comforting. Training was also delivered via a webinar and well presented, with time put aside to answer and walk-through any particular use-cases.
Coaching - allowing sales teams to review each other's work is an invaluable element of our learning and development. It has become a regular occurrence to listen-back to colleague's meetings to pick up the structure, pace, and particular phrases. Jiminny has also become the go-to training platform for new starters, as it allows them to immerse themselves with the best (and worst) examples of how to pitch.
Coaching - allowing sales teams to review each other's work is an invaluable element of our learning and development. It has become a regular occurrence to listen-back to colleague's meetings to pick up the structure, pace, and particular phrases. Jiminny has also become the go-to training platform for new starters, as it allows them to immerse themselves with the best (and worst) examples of how to pitch.
What do you dislike about the product?
Improvements could include on-the-spot outbound dialling - however, I imagine this changes from company to company depending on their CRM setup and configuration. Also, having the phone-line merged with Jiminny would also be helpful, so that inbound calls were also recorded. However, this may not viable from a technical point of view or down to individual setups.
What problems is the product solving and how is that benefiting you?
Training and coaching is definitely a problem being solved with Jiminny. Allowing colleagues to listen-back to good calls and bad calls enables feedback on live-action dialogue, rather than staged examples. It has also enabled new-starters to become familiarized with the pitch and flow of dialogue between a salesperson and prospect. It has also improved a new-starters from a confidence point of view, as they are able to create indexes of responses to possible objections- based on their colleagues' calls - and more confident to jump into outbound prospecting.
Jiminny Newbie
What do you like best about the product?
Tool makes it extremely helpful for a new hire to ramp up by having access to calls and very easy to use interface. The dialer is very efficient at streamlining productivity to help drive customer connects.
What do you dislike about the product?
Any issues you might run into the Jiminny team is very responsive. Constantly working on product improvements and very sales focused, which is refreshing.
What problems is the product solving and how is that benefiting you?
The ability to get ramped up with the coaching abilities of Jiminny is huge for new hires, so you can help contribute to the bottom line as soon as possible.
Disruptive and Revolutionary SAAS Tool created by Sales individuals for Sales Individuals
What do you like best about the product?
I enjoy that the platform allows for a number of functions to operate as one. Integration with Salesforce and Outlook are extremely valuable and will help any individual in sales from tedious admin tasks to taking notes while simultaneously conversing in calls! This platform seems like a great tool for communication as well as recorded calls and data tracking charts. Absolutely love the response rate by the Jiminny team and their "chat function" as well as their directory of articles that help people navigate the platform by offering tips, tricks, and helpful information.
What do you dislike about the product?
Nothing in particular as of now. The User design and experience is fantastic.
What problems is the product solving and how is that benefiting you?
Jiminny allows for tracking and inputting tedious data entry into Salesforce, as well as saves a ton of time for more sales oriented activities.
Recommendations to others considering the product:
If you want your sales individuals to enhance their sales activities, rather than wasting time on tedious activities; Jiminny is your platform!
Forward thinking and amazing customer service
What do you like best about the product?
I can ask questions, give feedback and receive a reply almost simultaneously. Tom and James clearly work really well together and it's that synergy that reflects through to us as clients.
What do you dislike about the product?
I would like there to be a dialer function whilst you're in the meeting. We've also had occasions where the software seems to be at fault for Google Chrome crashing whilst the team is outbound dialing.
What problems is the product solving and how is that benefiting you?
For any organization with a sales function regardless of experience, you should constantly be trying to improve. Listening to calls and coaching is an easy and effective way to scale the ability of salespeople. We should still be doing more of this!
Game changing tool that helps with efficiency and performance!
What do you like best about the product?
My favorite feature is the ability to call and text using the Jiminny extension in Salesforce. All of my communication is instantly recorded, which saves so much time on my end. I can also quickly catch up on my previous communication with a lead by reviewing the logged texts or by listening to the call recording. It's so beneficial as a sales rep because I'm not only saving time, but am also able to constantly work on enhancing my pitch or closing techniques by reviewing my calls after the fact.
What do you dislike about the product?
Dislike? Nothing. This tool is amazing and the support is next level. Anything I have ever had an issue with or disliked has been addressed and fixed immediately.
What problems is the product solving and how is that benefiting you?
The Jiminny dialer has helped with efficiency and time-management, by auto-logging calls, texts, conversations etc.
The coaching tool is incredibly beneficial as a sales rep because you can listen to your calls on-demand, to get quick recap on a previous conversation, to share with a manager for advice/help, to recall any quotes or estimates you shared with the prospect, to self-improve on pitches, techniques, objection-handling.
The coaching tool is also helpful because you can listen to the SDR call prior to your own call. This allows you to get a feel for the prospect's motives, concerns, and personality, before jumping on a call with them.
I love that you have the ability to review fellow teammate's calls on-demand. This has been really helpful when on-boarding new sales reps, because they can listen to live calls with real world objections, as opposed to just role-playing.
The coaching tool is incredibly beneficial as a sales rep because you can listen to your calls on-demand, to get quick recap on a previous conversation, to share with a manager for advice/help, to recall any quotes or estimates you shared with the prospect, to self-improve on pitches, techniques, objection-handling.
The coaching tool is also helpful because you can listen to the SDR call prior to your own call. This allows you to get a feel for the prospect's motives, concerns, and personality, before jumping on a call with them.
I love that you have the ability to review fellow teammate's calls on-demand. This has been really helpful when on-boarding new sales reps, because they can listen to live calls with real world objections, as opposed to just role-playing.
Recommendations to others considering the product:
100% Recommend
A Must For Your Sales Team
What do you like best about the product?
Using Jiminny is easy, and that's the best part. Tom and team will walk through everything in the beginning to get you properly situated and from there, it's super intuitive.
What do you dislike about the product?
There hasn't bene anything I've come across that would be something to dislike.
What problems is the product solving and how is that benefiting you?
The ability to take snippets of calls out and share with the team is incredibly helpful from a coaching perspective. It's great for the team to be able to listen to the parts that are relevant and and can make them better sales people.
Recommendations to others considering the product:
Take the time in the beginning to get Jiminny set up the way you want.
Powerful, innovative and transformational SaaS for our Sales and Customer Success teams
What do you like best about the product?
We love the way Jiminny helps us to consolidate our technology and save time us all time by integrating in a seamless way with Salesforce. Jiminny has been instrumental in achieving our mission to become a more data-driven organisation across both the Sales and Customer Success teams. Dropping calls and webinar demo/training sessions effortlessly into the correct categories in Salesforce has allowed us to sell to prospects and support our customers more effectively. Being able to review, replay, tag and comment on all activity in On-Demand provides us with a powerful hub to help with improving existing team members and on-boarding new starters as they have the opportunity to learn from top performers and develop their skills so much faster.
What do you dislike about the product?
A few issues with video quality on the screenshares when the bandwidth was low at the start but Jiminny have put a huge amount of effort into enhancing this and the results have been hugely improved.
What problems is the product solving and how is that benefiting you?
The good data problem - It's hard to run a successful, growing business without having good data to drive decision making. We wanted to ensure that we accurately and seamlessly track activity in Salesforce so that any member of any team can instantly see the status and progress being made against any account or prospect. Jiminny have helped make this possible.
Sales enablement - Increased quality of coaching and collaboration across the business
Productivity and accountability - Quite simply, using Jiminny, the team are more productive and more accountable for the work they do
Sales enablement - Increased quality of coaching and collaboration across the business
Productivity and accountability - Quite simply, using Jiminny, the team are more productive and more accountable for the work they do
Recommendations to others considering the product:
The Jiminny team have put the 'Service' in SaaS. The support has been incredible. They are there to support us around the clock, and really listen to our feedback when developing the product.
Taking call coaching to the new Level
What do you like best about the product?
Being able to communicate with the founders easily.
Salesforce and slack integration Reps can request coaching via Slack with a click of a button. Managers can 'ghost' into calls and provide feedback or score the rep's performance against our Playbook criteria. Simple to coach retrospectively with the easy-to-access library of best practice calls which has accelerated the onboarding of our new reps. Great time-saving benefits for reps by streamlining the workflow of logging and creating new tasks in Salesforce. Great UI and awesome customer support.
Salesforce and slack integration Reps can request coaching via Slack with a click of a button. Managers can 'ghost' into calls and provide feedback or score the rep's performance against our Playbook criteria. Simple to coach retrospectively with the easy-to-access library of best practice calls which has accelerated the onboarding of our new reps. Great time-saving benefits for reps by streamlining the workflow of logging and creating new tasks in Salesforce. Great UI and awesome customer support.
What do you dislike about the product?
Having the ability to barge and listen live to entry calls would be a welcomed addition.
What problems is the product solving and how is that benefiting you?
Call coaching
Onboarding training
Product development
Customer success analysis
Onboarding training
Product development
Customer success analysis
Has quickly become extremely important to our sales process!
What do you like best about the product?
The ease of use and the reduction of steps required to perform and record tasks in SFDC has been a very welcome change.
Allowing the team to be able to coach each other is also pretty amazing, especially since all of our sales reps work remotely.
Allowing the team to be able to coach each other is also pretty amazing, especially since all of our sales reps work remotely.
What do you dislike about the product?
There are a few things that would make it better, but the team at Jiminney ar already working on many of the suggestions our team has had, and have put into cue some of the features we have suggested. You just don't get this type of responsiveness from any other vendor.
What problems is the product solving and how is that benefiting you?
Call tracking, SFDC data entry and task logging, Web Conferencing. The ability to remotely coach in real time and asynchronously helps us to learn from each other, which is cool because as I said before, we all work remotely.
Recommendations to others considering the product:
These folks are terrific at support and implementation.
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