Jiminny
JiminnyReviews from AWS customer
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A potentially revolutionary concept - but still has a few areas for improvement
What do you like best about the product?
The best feature in my opinion, is the speech-to-text transcribing that the service provides. In addition, the automatic logging of previous conversations are fantastic if you need to prove a client wrong. "Oh, you didn't say there was a quid pro quo???? *BOOM*, our call was being recorded and here's where you said there WAS a quid pro quo". Oh man, how empowering.
I digress...
Melissa and her team have been very responsive and have been a pleasure to work with. She just helped me with an item a few minutes ago which is why I'm filling this out!
I digress...
Melissa and her team have been very responsive and have been a pleasure to work with. She just helped me with an item a few minutes ago which is why I'm filling this out!
What do you dislike about the product?
I've been frustrated with the call inconsistencies and minor bugs. For one, yes - an ethernet cable would make the service run stronger and smoother. However, telling your clients this is a fix makes it feel like it's our fault that the service doesn't work. The problem is (well, for me): 1) I don't have an ethernet cable or port 2) even when I'm right next to my router the service can get interrupted. I'm not sure if there's a way for Jiminny to improve service when there are throttles in the wifi but I'm sure there is a way...
(Granted, that does mean more development time - and having to spend more money which isn't always to come by when you're a start up)
Most recently (and this was resolved with Melissa today) the new Catalina update screwed up my product demo to a client. As I was trying to come up with an alternative solution, I ended up rambling on like I was a 14-year old band geek (which isn't too far from the truth) trying to show the head cheerleader a magic trick. Now, that's more of a *personal* issue and not Jiminny's problem. However, if you all were aware of a problem with Mac users that was spawned by Catalina - get some verbiage or notifications out there! I'm still shivering in anxiety from how awkward that call was. (please don't listen to it - thanks).
(Granted, that does mean more development time - and having to spend more money which isn't always to come by when you're a start up)
Most recently (and this was resolved with Melissa today) the new Catalina update screwed up my product demo to a client. As I was trying to come up with an alternative solution, I ended up rambling on like I was a 14-year old band geek (which isn't too far from the truth) trying to show the head cheerleader a magic trick. Now, that's more of a *personal* issue and not Jiminny's problem. However, if you all were aware of a problem with Mac users that was spawned by Catalina - get some verbiage or notifications out there! I'm still shivering in anxiety from how awkward that call was. (please don't listen to it - thanks).
What problems is the product solving and how is that benefiting you?
Overall, this is a great service. You all are on the right track - and I say that with 100% confidence. When I begin seeing a lot of these wrinkles smoothed out - you bet I'll be a promoter rather than a passive. Until then, best I can give you all is an 7 for now.
Recommendations to others considering the product:
It's heading in the right direction - all SaaS products take time to perfect. Fortunately, Jiminny is heading towards perfecting and will be a game changer and a market disruptor. I firmly believe this
Easy way to demo your product with great extras
What do you like best about the product?
Easy-to-use software, without installation. Great experience or your customers! Valuable extras for coaching, replay purposes and integration with CRM for easy logging.
What do you dislike about the product?
The boxes for video conferencing are quite small.
What problems is the product solving and how is that benefiting you?
Improve data quality, increase productivity and easier way to coach the team.
Recommendations to others considering the product:
Improve quality of conversations by actively coaching your team
Necessity in any business!
What do you like best about the product?
The best thing about this platform is the integration with HubSpot. Not only does it go hand in hand with your business, but you are able to find improvements in your call, and have a well organized stamp on those set calls. Not only can you track calls, but you can use this source to create the best coaching strategies possible for your team. Interaction is a huge part of the platform.
What do you dislike about the product?
In all honesty, there is nothing wrong with the platform. I see it expanding if it can also be integrated with other phone out platforms.
What problems is the product solving and how is that benefiting you?
Looking for the root of any obstacle is important when doing reviews. The biggest benefit is that you can create a transparent solution through it's services when identifying issues. Whether that is during the call, or if it's through it's interactive chat services with the team.
A great way to coach your team!
What do you like best about the product?
Jiminny makes it easy to create a culture of coaching and learning within our sales and customer success teams. With improved coaching and recommended hotspots, we've seen immediate results in team performance. Continual product improvements grow with you, and if you ever need help, they have incredible support from client success. Jiminny is GREAT software.
What do you dislike about the product?
Having good internet and wifi are required.
What problems is the product solving and how is that benefiting you?
As we are ramping our sales team, Jiminny helps on-board reps, faster. Not only can we re-cap calls, it's also helping on the education front. Listening to live and recorded calls is now a part of that on-boarding training.
Easy to use and super powerful
What do you like best about the product?
I like that it takes a few different tools (screen sharing, call recording, live coaching, etc) and allows for us to work out of one solution. It takes no effort to log the calls/demos/meetings to the appropriate contact in SFDC, so it's easier for us as Account Executives to maintain clean records without having to increase the steps in our processes
What do you dislike about the product?
Still working out some of the kinks as they are a newer software. Transcribing feature is spotty sometimes but is improving quickly.
What problems is the product solving and how is that benefiting you?
We do all of our demos and coaching through Jiminny as a sales team. It's super easy to give a demo, take the notes throughout (w/ timestamps) and have it logged directly into SFDC. My manager can then go back and watch through, add his own coaching notes and I can review the feedback at my leisure. Makes it easy for us to surface good calls for the other members of the team in playlists so we can all learn off the good stuff we do along with the mistakes we make; also makes it easy to share recordings and snippets with the prospects or people on the other end of the demo as follow-up material.
Exciting product backed by a great team!
What do you like best about the product?
I like the ability to easily share and record specific meetings. I also love that I can easily share call recordings with co-workers and potential buyers to help during their evaluation. Jiminny is easy to use, intuitive, and we love working with their team!
What do you dislike about the product?
I have had a couple of issues when sharing my screen but overall I have no complaints!
What problems is the product solving and how is that benefiting you?
Ability to easily meet with potential clients and share recordings from my meetings (entire meetings or snippets from our call as well). Love the flexibility here!
Saves hours in a CSM's life
What do you like best about the product?
Jiminny is probably one of the easiest conferencing solutions I have used. There is no set up required, features are easy to access and intuitive and the customer support and CS team are extremely responsive. As a CSM I spend many hours every day on client calls. It is crucial to have everything run smoothly and be easy for our clients to use. Jiminny makes that possible. There is no waiting time. Call's are saved and available to be logged to SFDC so nothing gets missed. Exports are easily available to be shared with clients. It is an extremely valuable time saver.
What do you dislike about the product?
Nothing in particular. It would be good to have a screen control option so we could take over the screen as needed.
What problems is the product solving and how is that benefiting you?
Quick easy accessible conference system that doesn't need constant set up for every call, ability to save all the calls for training purposes and SFDC sync is huge.
Easy to use and seamless integration
What do you like best about the product?
As a sales ops manager, my favorite part is the seamless integration with Salesforce. The fact that the rep can log their call and notes immediately after the call makes everyones' jobs much easier.
What do you dislike about the product?
There is nothing we do not like so far. The only issue we've seen in some cases is because we have reps located all over the world,some have experienced connectivity issues. The Jiminny team has been great to help us resolve.
What problems is the product solving and how is that benefiting you?
Reps simply logging all of their activity and immediately after their meeting/call. Instead of using multiple systems, now we have one single tool for coaching, conferencing. call recording and tracking.
Great Platform for training!
What do you like best about the product?
Love the integration with google calendar and Salesforce.
In addition, it has great feature of calling prospects directly from the link and able to take notes and log directly into salesforce is good
Ability to hear and make feedback, ability to create a playlist and share calls within the team
In addition, it has great feature of calling prospects directly from the link and able to take notes and log directly into salesforce is good
Ability to hear and make feedback, ability to create a playlist and share calls within the team
What do you dislike about the product?
Certain times the transcripts aren't exactly accurate. I wish Jiminny had an phone app so this way we are able to access our recordings without the laptop
What problems is the product solving and how is that benefiting you?
I was relatively new to the team when they were being trained with Jiminny, wasn't sure what were some of the business problems.
The benefits are that we are able to listen to each other calls and able to also listen to conversations with prospects we had a couple of month ago to had a good refresher
The benefits are that we are able to listen to each other calls and able to also listen to conversations with prospects we had a couple of month ago to had a good refresher
Recommendations to others considering the product:
Jiminny is a a very young product. I am very excited to see how this product and company will continue to develop
A swiss army tool for sales
What do you like best about the product?
Jiminny does so much in one easy to use tool. The setup process is massively helpful
What do you dislike about the product?
Can't think of anything. It does everything it says it does
What problems is the product solving and how is that benefiting you?
Tracking and proof of sales quality activity.
Time saved through tracking activity. Time saved through notes from sales calls and demos. Getting the team up to speed more quickly
Time saved through tracking activity. Time saved through notes from sales calls and demos. Getting the team up to speed more quickly
Recommendations to others considering the product:
If you are in the market for this kind of tool I recommend you go ahead. Be clear of your requirements
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