Jiminny
JiminnyReviews from AWS customer
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Great tool with super valuable features for coaching and analysing calls
What do you like best about the product?
The UI is very user friendly and easy to navigate across the various options. Integrates very well with Salesforce to pick up our current setup. Super friendly team with very useful tips and suggestions on how to use the tool and improve our current sales coaching approach. Continually adding new features and improvements. Slick integration with Slack.
What do you dislike about the product?
At times call quality can be poor if too many people in the call, however most of the time is good, and if internet speed is good it's not a problem.
What problems is the product solving and how is that benefiting you?
It helps us onboard new members faster by giving them access to calls they can listen and learn from
Helps us analyse calls from clients and share with our product team for them to learn clients trends and challenges
Post call coaching with sales reps to discuss good and bad points from the calls
Being able to know when the next client calls are coming up and join them in coaching (listening only) mode is super value for us. Gives us a great chance to see how the reps handle objections and how they utilise our sales 101 playbook.
Helps us analyse calls from clients and share with our product team for them to learn clients trends and challenges
Post call coaching with sales reps to discuss good and bad points from the calls
Being able to know when the next client calls are coming up and join them in coaching (listening only) mode is super value for us. Gives us a great chance to see how the reps handle objections and how they utilise our sales 101 playbook.
Recommendations to others considering the product:
For those with a growing sales team and in need to improve onboarding plus coaching current sales reps I fully recommend using this tool. Jiminny gives us great valuable information to help us coach individuals and understand client pain points and analyse them together. We are seeing an increase coaching culture amongst our sales reps too.
Huge Time-Saver!
What do you like best about the product?
1) No meeting and user codes!
2) Easy to take notes and chat.
3) Save call details to Salesforce Account Activity or Opportunity immediately from the app.
4) Instantly export call recording links after the call - no downloading!
6) Easy to view and retrieve past activity.
7) Transcripts.
8) Intuitive.
9) Great support.
2) Easy to take notes and chat.
3) Save call details to Salesforce Account Activity or Opportunity immediately from the app.
4) Instantly export call recording links after the call - no downloading!
6) Easy to view and retrieve past activity.
7) Transcripts.
8) Intuitive.
9) Great support.
What do you dislike about the product?
Some colleagues complain of issues with screen-sharing. In my experience this is usually related to having multiple windows open at the start of the call and easily resolved by calling back in.
Sometimes the transcripts are spotty but I actually find those very useful as well,.
Sometimes the transcripts are spotty but I actually find those very useful as well,.
What problems is the product solving and how is that benefiting you?
I was spending 2-3 hours a days logging calls to Salesforce and mailing them to clients (waiting on downloads that were often too large to email, creating Activities, etc.). I have that time back to.,,make calls now!
Recommendations to others considering the product:
Try it!
Top quality software & supportive team
What do you like best about the product?
Most importantly, Jiminny does its job really well in terms of easily recording calls and providing an easy way to coach our sales team. Secondly, the team are amazing: responsive, supportive and genuinely caring.
What do you dislike about the product?
There are some niggles in the UX on the backend of the software. I suspect these are there because the team has been been focused on the main functionality and front-end of the software, which works really well.
What problems is the product solving and how is that benefiting you?
Problems: How to easily record sales calls, and how to quickly and efficiently coach our sales team.
Benefits: A smoother, easier process for our sales teams to make calls and a more efficient coaching process.
Benefits: A smoother, easier process for our sales teams to make calls and a more efficient coaching process.
Recommendations to others considering the product:
It's a great product, led by a genuinely helpful team. Highly recommended!
All-in-one video call and sales analytics
What do you like best about the product?
As opposed to most of the sales analytics tools out there, we can actually run our meetings right from Jiminny's own video calling as well. This lets us cut down on all the different tools we use and consolidate into one all-in-one video call, call analytics and sales coaching platform.
What do you dislike about the product?
Could use some automation around the Hubspot integration and workflow, although Hubspot does limit this stuff on their side...
What problems is the product solving and how is that benefiting you?
-Effortlessly run demos with stable and reliable video calling (custom branded too, which is always nice)
-No downloads!
-Great analytics that finally let us be more data driven in our sales + coaching
-CRM integration
-Well rounded feature sets, don't feel like im missing anything. Works as it should and then some.
-No downloads!
-Great analytics that finally let us be more data driven in our sales + coaching
-CRM integration
-Well rounded feature sets, don't feel like im missing anything. Works as it should and then some.
Great for team collaboration and training
What do you like best about the product?
I love that you can live coach teammates and get them instant feedback on their calls. Really great tool and super easy to navigate.
What do you dislike about the product?
Nothing, the roll-out was super easy and the team at Jiminny is fantastic to work with.
What problems is the product solving and how is that benefiting you?
Realtime feedback, improving cold calls, negotiations, everything!
Great platform with great support
What do you like best about the product?
The Integration with hubspot allows my team to log calls into hubspot quickly helping us speed up our activity processing within the CRM. The ability to find calls and provide coaching live and after the fact has made it an invaluable tool within our arsenal and has given us a better understanding of our deals and where we can improve. On top of that the support is first class, right from technical support through to the customer success team and they always go the extra mile to make sure any problems are fixed as soon as possible
What do you dislike about the product?
The transcribing can sometimes be a little inaccurate and that would be one area that would be great to approve. I know there is more reporting in the works around what makes a successful call for our business. Once this is in place than it would math some other products in the market place. Thirdly the reporting on who is speaking and when can be a little inaccurate as it appears to pick up background noise. A way of removing that would be amazing too.
Over and above this i would love for the team to add an email sequencing functionality just because then i would have it all in one place. This is definitely more wish fulfillment though
Over and above this i would love for the team to add an email sequencing functionality just because then i would have it all in one place. This is definitely more wish fulfillment though
What problems is the product solving and how is that benefiting you?
Within the SDR function we have seen a 50% increase in number of meetings booked month to month as well as seeing an increase in meeting acceptance despite tougher qualification methods coming into play. We have also seen an increase in output of activities of around 40% due to the ability to record and log phone calls all from the dialing screen
Really useful tool for marketing professionals to stay aligned with sales & buyers
What do you like best about the product?
- My role is busy and I'm always very time poor, so I love that Jiminny allows the Sales Team to tag me in specific parts of a call. For example, how a prospect heard about us (e.g. an event, in the press etc).
- We encouraged our Sales Teams to share their calls not only with their manager, but with other key people in the business (other teams and other people in Sales), which meant that everyone got more coaching and ultimately got better at their jobs. My marketing campaigns always got better results when the teams had used Jiminny to share learnings on outreaches.
- I didn't have to be sitting at my desk to be able to listen to a call, I could listen on the go.
- Jiminny has a great blog with bitesize posts full of inspiration.
- We encouraged our Sales Teams to share their calls not only with their manager, but with other key people in the business (other teams and other people in Sales), which meant that everyone got more coaching and ultimately got better at their jobs. My marketing campaigns always got better results when the teams had used Jiminny to share learnings on outreaches.
- I didn't have to be sitting at my desk to be able to listen to a call, I could listen on the go.
- Jiminny has a great blog with bitesize posts full of inspiration.
What do you dislike about the product?
- There were a few instances where calls dropped out part way through, but the Jiminny team are super responsive and were always quick to fix. The Live Chat feature helped a lot with this and they were always proactive in asking for user feedback.
What problems is the product solving and how is that benefiting you?
As a Marketing professional, I used Jiminny for two key reasons:
1) The voice of the customer is such a powerful way to fuel and inspire marketing campaigns, so I'd always block out time in my diary to listen to sales calls to understand more about our buyers challenges and what it was that they were coming to us for.
2) When the Sales Team were reaching out to prospects, I wanted to keep tabs on the messaging they were using for individual campaigns so I could help with additional training and coaching (if need be) to help increase conversion rates.
1) The voice of the customer is such a powerful way to fuel and inspire marketing campaigns, so I'd always block out time in my diary to listen to sales calls to understand more about our buyers challenges and what it was that they were coming to us for.
2) When the Sales Team were reaching out to prospects, I wanted to keep tabs on the messaging they were using for individual campaigns so I could help with additional training and coaching (if need be) to help increase conversion rates.
Recommendations to others considering the product:
Jiminny is a fantastic tool to use if you want to increase collaboration across, not only, your Sales Team, but your entire company. It helps your organisation get closer to the buyer and promotes a culture of continuous improvement.
Great software - easy to use
What do you like best about the product?
As a first time user (aprox 6 months) it was very easy to learn how it works. It does more than what I could need .
Some pro things:
-being able to add comments and notes to a specific time in the call.
- it is clear and easy to use.
- the new statistics are great
- LOVE LOVE LOVE that the chat is always available and thequick responses. Theyhelp with any issues (really great customer service)
Some pro things:
-being able to add comments and notes to a specific time in the call.
- it is clear and easy to use.
- the new statistics are great
- LOVE LOVE LOVE that the chat is always available and thequick responses. Theyhelp with any issues (really great customer service)
What do you dislike about the product?
Suggestions to improve:
-see calls placed in a list, rather than the "bubble boxes"
-have option to preset recordings (example, when no answer then select no answer and rest will be automatically filled or "call later", then follow up activity will be automatically recorded)
-being able to directly call a number, not having to search for contact
-in conference calls, being able to have the keyboard to select options
- being able to generate reports without having to ask customer service
- transcription not accurate
- statistics about percentage of who speaks isnt accurate, at times it picks up noises as the person talking
-see calls placed in a list, rather than the "bubble boxes"
-have option to preset recordings (example, when no answer then select no answer and rest will be automatically filled or "call later", then follow up activity will be automatically recorded)
-being able to directly call a number, not having to search for contact
-in conference calls, being able to have the keyboard to select options
- being able to generate reports without having to ask customer service
- transcription not accurate
- statistics about percentage of who speaks isnt accurate, at times it picks up noises as the person talking
What problems is the product solving and how is that benefiting you?
keep track of calls, register the tasks directly with salesforce. being able to go back on a call and learn also from others.
First experience working with such a system and very pleased with the service
First experience working with such a system and very pleased with the service
Recommendations to others considering the product:
ask customer support for any help you might need
if the transcripts were accurate it would be great to be able to filter for specific words used as to find easy the important points in a conversation
if the transcripts were accurate it would be great to be able to filter for specific words used as to find easy the important points in a conversation
Jiminny makes life easier
What do you like best about the product?
Jiminny is an ideal conference service for teams who like to go back and listen to customers, or use calls for training purposes. Its integration with salesforce saves a few steps when logging activities and opportunities.
What do you dislike about the product?
Sometimes there are issues hearing a person, typically when they are dialing in from another country.
What problems is the product solving and how is that benefiting you?
Jiminny has made me a better presenter, as I'm able to easily go back and listen to pitches.
Great for inside sales teams!
What do you like best about the product?
The automatic note-taking features so you can see a script of your whole conversation. Now I don't need to worry about typing everything down during the call and actually listen to the prospect. Also, if I ever forget what they mentioned I can just search within the script for it.
What do you dislike about the product?
I wish it had the ability to load tasks into it so I can just call everyone on my task list. Not huge issue but would be nice to have.
What problems is the product solving and how is that benefiting you?
I'm able to improve my cold/call & demo skills by being able to review my calls and getting live feedback from the team. Also, with all my notes and calls saved I never have to worry about remembering what a prospect said especially when I go over my deals with my manager.
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