Jiminny
JiminnyReviews from AWS customer
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Responsive team, simple platform, helpful training tools.
What do you like best about the product?
Every Jiminny employee we have met has been kind, professional, and eager to help. The platform makes call tracking easy and fun. I highly recommend this platform!
What do you dislike about the product?
There are so many features that it can take some time to implement and personalize all of the possible tools. This is actually a good thing!
What problems is the product solving and how is that benefiting you?
Prior to using Jiminny we had little accountability for our sales and customer service teams. Now, we can provide direct, immediate feedback on calls and look at the team's progress as a whole. We track talk time, talk speed, and other features that help us improve the quality of our calls. Our call representatives have the tools to do self-coaching as well.
Jiminny is a life saver!
What do you like best about the product?
Our prospects tell us what they need but often times we do not hear them because we're listening, selling, taking notes, etc.. With Jiminny I can go back and dissect our conversation making it easier for me to create my follow up process
What do you dislike about the product?
No dislikes, I love the UI, the updates and the platform
What problems is the product solving and how is that benefiting you?
Helping to simplify our enterprise process
Recommendations to others considering the product:
Do not sleep on how valuable this product is! Use this when creating your outreach
Outstanding Client Success (Giuliana)
What do you like best about the product?
I enjoy the ability to provide coaching moments and to standardize scorecards to provide consistent feedback so the team knows where to focus and improve.
What do you dislike about the product?
Hard to think of anything. Much more bang for your buck compared to Gong and Chorus
What problems is the product solving and how is that benefiting you?
Allows me to manage my team more effectively in a remote environment, provide tailored training based on reps performance, and helps me take much more detailed notes. Also allows me to curate playlists to streamline onboarding for new team members whether they are in sales/marketing or product.
Experience is phenomenal! Great customer management with high proactiveness.
What do you like best about the product?
Level of data we can track, Detailed analytics for the entire team or per team member, UX, (Ease of use), Customer Management and Support with our business goals, Integration with our CRM (Pipedrive)
What do you dislike about the product?
There are not many things i dislike about using the platform - so far, we have focused on leveraging already available features. Those are super helpful, especially if you know how to use them.
What problems is the product solving and how is that benefiting you?
Understanding where the most significant gaps in our Sales process are, based on data and insights that Jiminny is providing us based on calls of our Sales Directors. Also allowing us to define improvement areas for coaching and data-driven decisions for it.
Super Easy to use and valuable for a growing Sales/Customer Success Team
What do you like best about the product?
- Easy to use and set up
- Insanely responsive support staff (minutes response time!)
- Simple to build playlists and share with the team
- Great integration with Slack to share Snippets of calls
- Insanely responsive support staff (minutes response time!)
- Simple to build playlists and share with the team
- Great integration with Slack to share Snippets of calls
What do you dislike about the product?
- Can be slow to load videos
- Can't auto-create certain playlists based on criteria from Salesforce
- Can't auto-create certain playlists based on criteria from Salesforce
What problems is the product solving and how is that benefiting you?
- call coaching for our team
- sharing demo's with prospects
- finding action points
- sharing demo's with prospects
- finding action points
Gamechanger
What do you like best about the product?
Reviewing transcripts of previous calls to easily prep for future calls and not worrying about forgetting something.
Good & responsive customer service
Good on-boarding process to integrate within the teams
Good & responsive customer service
Good on-boarding process to integrate within the teams
What do you dislike about the product?
Some of the workflow and UX is still a little clunky because its fairly new
What problems is the product solving and how is that benefiting you?
Easily gain transcripts and listen back to key parts of previous calls e.g. scope, pricing, next steps
Listening to better reps calls to improve
Easily track my activity and see how i'm performing with time speaking to customers
Listening to better reps calls to improve
Easily track my activity and see how i'm performing with time speaking to customers
Channel sales through call and data analysis
What do you like best about the product?
Very intuitive and exciting in every function, I am delighted with the software's analytics to create sales where it is hard to get. It has been exceptional for me and getting software that handles the collection of the call cycle between bidder and customer is excellent. The price and technical support are also a plus.
What do you dislike about the product?
The main problem Jiminny has is remote access; if it weren't for the excellent work of the support, we would never have figured it out.
What problems is the product solving and how is that benefiting you?
We have benefited from note recording and time savings in customer analysis per call. We have found an excellent work rhythm to make a great effort in sales, it works very well, and there is a lot of unity with each customer's accurate analysis.
Recommendations to others considering the product:
The software is strategic to a great extent; I am sure it will help you to develop an excellent performance to the point of understanding the characteristics of each call and take advantage of the data obtained in each cycle. It will allow you to establish maximum sales potential.
Jiminny operates with incredible call strength.
What do you like best about the product?
It helps me collaborate with call management; it is straightforward and helpful to hold sales management episodes through communication. The post-call analytics are excellent to make information data to create market strategies.
What do you dislike about the product?
It must notably improve its support; it is tough to communicate with any of the operators.
What problems is the product solving and how is that benefiting you?
This program is interesting to carry out a great job. It has been very incredible, and with an excellent platform of analysis of the study of calls, they help accomplish the processes of offer of services. We are privileged that we attend multiple markets with great affluence.
Recommendations to others considering the product:
I recommend it constantly because it influences the analysis of calls that have already been made; it works very well if your company is continuously making calls. It is highly successful.
Excellent service
What do you like best about the product?
The support the team provides since day 1
What do you dislike about the product?
Haven't found much to dislike so far. Keep it up!
What problems is the product solving and how is that benefiting you?
With Jiminny there's access to how we conduct calls. The team can self-coach, the managers can coach. Whenever a new strategy is implemented or adjusted, which happens often, we can stay on top of adoption and reaction
Immediate Value for deal progression and training
What do you like best about the product?
Being able to share snippets of convos with my coworkers and get feedback
What do you dislike about the product?
Haven't run into any so far, their support was amazingly fast to my request. As in seconds.
What problems is the product solving and how is that benefiting you?
Seeing where the dead ends are in demo conversations, overcoming objections, going back and seeing what they said instead of going off of notes, easily tagged markers in conversation
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