Jiminny
JiminnyReviews from AWS customer
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Game Changer
What do you like best about the product?
Team Insights are properly my favourite part of the platform as you get some brilliant analytics into what's going on with your reps
What do you dislike about the product?
I would love it to be able to not just transcribe but also translate the calls.
What problems is the product solving and how is that benefiting you?
Jiminny is helping us ramp training much quicker and it's so much easier especially now we have a lot of staff working remotely.
Fantastic customer success team
What do you like best about the product?
It's easy to get to grips with the basics. The Customer Success team are amazing! Giuliana and Max have both offered fantastic sessions and have been willing to talk about wider CS best practices. In particular, I loved Giuliana's workshop on coaching as its primary focus was on how to run better coaching sessions (not just a how-to on using Jiminny).
What do you dislike about the product?
There is a lot you can do on the platform and there's an element of more advanced features being "intuitive once you know how". They seem to be aware of this though and since we signed up they've made lots of improvements.
What problems is the product solving and how is that benefiting you?
The functionalities to help with self and team coaching are fantastic. It also speeds up note-taking and helps me to quickly find and share recordings with colleagues.
Great Tool and Stellar Client Support
What do you like best about the product?
The support the whole team provided when necessary. They are able to address and solve any issues I have faced.
What do you dislike about the product?
The constancy of the bot arrival in the meeting. It can either arrive on time or slightly late to never join in. But it seems to be improving.
What problems is the product solving and how is that benefiting you?
Insights when training with my team. Jimminy allows us to pinpoint and focus on certain areas of the calls to work together to improve either sale techniques or addressing difficult questions clients brings up.
Great tool for note taking and reviewing
What do you like best about the product?
- Fast upload time
- Browser addons
- Good quality record
- Browser addons
- Good quality record
What do you dislike about the product?
- The automatically noted scripts don't match way too often with the speech.
What problems is the product solving and how is that benefiting you?
Client conversations - it's much better to have this tool running in the background than typing constantly important information. Also, it's a great tool when onboarding new colleagues too so that shadowing can be done through JIminny as well and not only live.
Intelligent Telephone Integrator
What do you like best about the product?
How well it integrated with other softwares i.e. Salesforce. It works smoothly and allows me to recording and analysis all calls with no stress
What do you dislike about the product?
Sometimes the need to manually update the call after can be too time-consuming and I lack the time to do it.
What problems is the product solving and how is that benefiting you?
Call recording, analysis through SF
Recommendations to others considering the product:
To purchase works phone to link into Jiminy
Say goodbye to pen and paper
What do you like best about the product?
The call recording and automatic note-taking is spot on. I now don't need to scrabble around taking notes that are all over the place. Thanks to Jiminny my notes are now all in order.
What do you dislike about the product?
The system doesn't recognise the way I say "Linnworks" - but maybe that's more of a me problem!
What problems is the product solving and how is that benefiting you?
Being in sales, it's key we record conversations so we can refer back to commercial conversations we have had, Jiminny ensures we have an audit trail of our conversations
Easy self coaching
What do you like best about the product?
The recording of calls by Jiminny allows me as an AE to listen back to my calls - either through key moments that I've highlighted in the call, or by listening to the entire call. It's provided me with an invaluable learning resource when onboarding, as I had the ability to listen to the calls of others. The integrations make my life easier with Zoom and CRM, and the ability to transcribe the call (although not always the most accurately) really helps when searching for key terms.
What do you dislike about the product?
The 'recording' announcement can be off-putting for some customers, but once they understand why I'm recording, it's usually OK.
What problems is the product solving and how is that benefiting you?
Benefits have included time-saving (notes are transferred to CRM directly from the call notes on Jiminny), as well as increased onboarding speed, and the learnings I can take from my own calls and other's calls.
Great interface & reliable service
What do you like best about the product?
The intuitive interface is clean, fresh & modern
What do you dislike about the product?
Slow loading times for recently completed calls
What problems is the product solving and how is that benefiting you?
Voice recording analytics are great. Our team is able to analyse call metrics to enhance our overall goals.
Highly recommend Jimminy
What do you like best about the product?
The Jimminy tool is a fantastic resource for sales people. It allows you to listen back to calls, to review exactly what was said and communicated. It gives you the ability to receive feedback from your peers and managers, and also allows for self reflection on your calls to find areas for improvement. I
What do you dislike about the product?
I don't really see any downsides right now with the tool.
What problems is the product solving and how is that benefiting you?
Helps to identify areas for improvement and allows me to be a better sales person and communicator.
Excellent tool for Management and Teams alike
What do you like best about the product?
Usability and ease of reading data.
The transcribes are brilliant
The transcribes are brilliant
What do you dislike about the product?
I'm having to fill out characters as there's not anything I dislike
What problems is the product solving and how is that benefiting you?
So many problems but also gaining so many advantages.
I've realised how great it is to review calls, especially with new starters. I can quickly log-in and diagnose real-life calls.
I've realised how great it is to review calls, especially with new starters. I can quickly log-in and diagnose real-life calls.
Recommendations to others considering the product:
Get on it now - I've already recommended to peers at other companies.
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