Jiminny
JiminnyReviews from AWS customer
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A great product we get lots of value from
What do you like best about the product?
Jiminny is very easy to use. We had one onboarding call at the start which really helped us navigate the platform. Being able to watch demos back really gives us an insight into our customers' needs, requirements and painpoints.
What do you dislike about the product?
The search functionality could be a bit better and it would be good to be able to remove old staff's recordings from the home page ourselves (can be done through the team at Jiminny). Minor gripes though, it's a really great system overall.
What problems is the product solving and how is that benefiting you?
As mentioned, being able to understand our customer's needs helps us shape our product, understand our target audience, analyse our sales process and more.
Must have in your sales stack!
What do you like best about the product?
I really like that :
1) You have visual cues in Jiminny to navigate through your client calls.
2) You can tag people, make comments and key moments on the call timeline for easy navigation and sharing with teammates.
3) You have analytics about your performance as an account executive, you can understand your talk to listen ratio, patience metrics, WPM, and others.
1) You have visual cues in Jiminny to navigate through your client calls.
2) You can tag people, make comments and key moments on the call timeline for easy navigation and sharing with teammates.
3) You have analytics about your performance as an account executive, you can understand your talk to listen ratio, patience metrics, WPM, and others.
What do you dislike about the product?
Improvement points:
1) You cannot upload call recordings.
2) The tagging mechanism works but could. bebetter.
3) Transcripts
1) You cannot upload call recordings.
2) The tagging mechanism works but could. bebetter.
3) Transcripts
What problems is the product solving and how is that benefiting you?
1) Sharing recording snippets with clients and internal teams.
2) Creating call lists and snippet lists for sales training (objection handling, pitching, demoing, and more).
3) Product feedback.
2) Creating call lists and snippet lists for sales training (objection handling, pitching, demoing, and more).
3) Product feedback.
Great tool for Training & Coaching
What do you like best about the product?
We are a team of 5 Account Executives and we love to have sales insights, recordings and all the data coming from our activity & opportunities. Great for new joiners but also for self-coaching among time.
What do you dislike about the product?
So far nothing big, whenever there's some incidence or area of improvement they fix it in seconds. The only thing I would improve are transcripts in other languages (we work in Spanish).
What problems is the product solving and how is that benefiting you?
- Onboarding of new peers (initial training, on-demand shadowing etc)
- Team metrics: duration, topics, stages in opportunities
- Self-coaching: Improvement of the quality of calls
- Team metrics: duration, topics, stages in opportunities
- Self-coaching: Improvement of the quality of calls
Recommendations to others considering the product:
Check first with your team in order to propose the initiative as a tool for improvement, not micromanagement.
Manager Coaching, Self-Coaching and Peer-Coaching - results after just 2 weeks!
What do you like best about the product?
We've been using Jiminny for just 2 weeks and already I have had a lot more opportunity to coach and share feedback than ever before. I also see a huge increase of peer-to-peer coaching where team members leave constructive feedback for each other, as well as increased self-coaching where individuals listen back to their recordings to identify development areas.
On top of that, our marketing and product team get valuable insights into topics and objections/competitors that are talked about the most, which helps us develop better enablement material and content to push to our prospects.
We also have some dyslexic team members who hugely benefit from the transcript being available and it making it easier for them to put data into our CRM.
I love how much out-of-the-box analytics is available and how intuitive the tool is to use - i'm still learning and discovering new bits every day!
Lastly, kudos to Mike who has shared best practices on how to roll out Jiminny successfully and get buy in from the team - we're running a competition this month to encourage our teams to use Jiminny daily and it's already proofing to work! Thank you
On top of that, our marketing and product team get valuable insights into topics and objections/competitors that are talked about the most, which helps us develop better enablement material and content to push to our prospects.
We also have some dyslexic team members who hugely benefit from the transcript being available and it making it easier for them to put data into our CRM.
I love how much out-of-the-box analytics is available and how intuitive the tool is to use - i'm still learning and discovering new bits every day!
Lastly, kudos to Mike who has shared best practices on how to roll out Jiminny successfully and get buy in from the team - we're running a competition this month to encourage our teams to use Jiminny daily and it's already proofing to work! Thank you
What do you dislike about the product?
the transcription function is struggling with accents across the UK and misunderstands a lot of things (which is also highly entertaining), you still get the gist of the conversation but a higher accuracy would make it just that tiny bit easier to use the information to copy&paste into CRM, or to ensure certain keywords are understood correctly. I would be curious to understand if you could edit and that way teach what should have been transcribed?
What problems is the product solving and how is that benefiting you?
As a manager at a series A startup with hyper growth, I struggled to make time for coaching. Add to that limited data capture in the CRM, we had mostly anecdotal stories of where the main issues and objections were, but were unable to quantify these assumptions.
Now, I can be more flexible with my coaching and the team itself is able to self-coach and peer-coach a lot more, rather than spending time live shadowing and not getting through to anyone.
We're also able to help marketing & product to use the insights to build out enablement material and content for prospects.
Now, I can be more flexible with my coaching and the team itself is able to self-coach and peer-coach a lot more, rather than spending time live shadowing and not getting through to anyone.
We're also able to help marketing & product to use the insights to build out enablement material and content for prospects.
Definitely recommend Jimminy, its the best tool for sales team
What do you like best about the product?
You can always get back and relisten to your calls for improvement purposes and taking back notes in case you forgot to do so during the call
What do you dislike about the product?
The thing i don't like is it doesn't capture my calls as I'm in egypt on Teams meetings
What problems is the product solving and how is that benefiting you?
I can see which points that i can be improving, Taking notes on my behalf, judge the call interaction
Recommendations to others considering the product:
Definitely a perfect tool to track the team activity and coach them!
Great enablement and coaching tool with amazing customer support
What do you like best about the product?
Jiminny has been a great addition to our Customer Success organization. It helps train up new CSMs so they can listen to the types of conversations that are had around certain features, renewals, upselling etc. The support we've received from the Jiminny team has been fantastic. Our CSM at Jiminny has also been extremely helpful in enabling us to utilize all of the feedback and coaching functionality, something our team definitely needed a push to get started on but we have found it impactful for the growth and learning of our individual team members.
What do you dislike about the product?
No major dislikes so far. Sometimes the notetaker can be a bit buggy about which calls it joins but it's not a huge deal. I would like my team to spend more time on the coaching element and it can be difficult to find the time to utilize all of the functionality around it, however, that is more of an "us" problem!
What problems is the product solving and how is that benefiting you?
Jiminny is helpful for the enablement of new team members as they can listen to a variety of calls across different topics without having to wait for a live call to occur. It also helps in managing a growing team, allowing us to give feedback to one another upon playback and opens up a whole new way to coach the team.
Really easy to use tool, interface is slick and customizable - I can build out exactly what I need.
What do you like best about the product?
The ability to customize fields, allows us to report exactly on the data we find important and then apply it to any coaching, having the ability to coach specifics is very powerful.
What do you dislike about the product?
There is a slight delay from it comes to finishing calls and them being updated to the tool, this is only a matter of minutes so it doesn't cause too much disruption. Suppose I'm just a millennial, and we want everything instantly.
What problems is the product solving and how is that benefiting you?
Coaching on specific areas of calls. Being able to break down elements makes coaching easier and more fun. There is no point trying to fix someone's entire pitch if it's just their intro or close needing a little work. Jiminny lets you do this with ease.
Great tool for training!
What do you like best about the product?
Ease of use and the ability to search for calls and key moments within calls is fantastic.
What do you dislike about the product?
The transcription is not always correct, but other than that no complaints!
What problems is the product solving and how is that benefiting you?
For training new employees, it's a great tool to go back and listen to an important call, and searching for specific topics is extremely easy!
Conversation intelligence made easy
What do you like best about the product?
Jiminny is a great tool - our sales reps and customer success are using the tool daily to improve conversations. The transcription is great, allowing visibility across all conversatiosn whilst the coaching tools enable the team to constantly improve.
What do you dislike about the product?
It would be great if we could upload CSV files to add topics, themes, triggers, and vocab, etc. However, the product is very quickly advancing which is great to see.
What problems is the product solving and how is that benefiting you?
Visibility across client facing calls and training team members. The coaching frameworks allow individuals to assess their own calls and help managers to direct their coaching efforts.
A very solid tool that combines phone calls & recording/analysis of calls & meetings
What do you like best about the product?
Great call analysis, efficiently organized recordings within the Jiminny web page, the sidekick is very handy.
What do you dislike about the product?
The integration with HubSpot is a bit lacking. I wish that Jiminny entries in the company record of HubSpot were linked with the specific contact record that they were recorded with for easier organization.
What problems is the product solving and how is that benefiting you?
It can be easy to forget what's been said and touched upon in specific calls - Jiminny makes it easier to go back and figure out appropriate next steps for each call that I make. I'm not sure about fiscal benefits (I'm a pretty entry-level employee), but I know that it makes my day easier!
Recommendations to others considering the product:
Really dive into the integration Jiminny offers with your specific CRM
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