Jiminny
JiminnyReviews from AWS customer
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Game changing for internal training
What do you like best about the product?
The transcripts and shared dashboard among teams- and the playlists we can create to help new starters get up to speed!
What do you dislike about the product?
Love the platform- the sidekick could do with more functionality.
What problems is the product solving and how is that benefiting you?
Better understanding our call statistics- patience, talk ratio etc. Not something we've been able to review before!
Fantastic sales tool!
What do you like best about the product?
How quick and efficient the app is. The feedback tool on calls (brerakdown of call etc,)
What do you dislike about the product?
NA can't really think of anything! Sometimes it doesn't work but it is fixed very fast.
What problems is the product solving and how is that benefiting you?
Fast calls to reach prospects, and the solution works well for outbound calls as well as inbound calls. very useful for tracking
Great tool for SDRs
What do you like best about the product?
Tracking my statistics and looking at feedback from my manager. Very easy to use.
What do you dislike about the product?
Can sometimes be a bit confusing integrating into the CRM, not a big issue though.
What problems is the product solving and how is that benefiting you?
I can listen back to my calls for coaching. I can improve using the statistics the app gives me.
Great tool for learning and collaboration
What do you like best about the product?
It is a great way to learn - being able to run through calls at 1.75 speed, skip ahead in conversation, use transcript all make it an efficient way to absorb best practice
What do you dislike about the product?
I have no issues with the software other than there is almost too much informaton to absorb.
What problems is the product solving and how is that benefiting you?
I use Jiminny to learn from others and review my own performance. It is also useful to share content of a call with others to complement notes
First Time User
What do you like best about the product?
I think Jiminny is a useful tool, especially when onboarding to learn about a new company, product or sales process. You can listen to different colleagues and learn different styles and tips for selling your products.
What do you dislike about the product?
We sometimes face challenges where the notetaker doesn't always show up to the call; might be an integration issue with the other systems we use?
What problems is the product solving and how is that benefiting you?
I use Jiminny to recap my customer calls before our next call - just to make sure I am prepared and knowledgeable on their pain points and where we are in our sales process.
Recommendations to others considering the product:
Check it out; give it a shot; it makes recapping meetings and onboarding much easier.
Great platform for sales analysis and transcription
What do you like best about the product?
I like the platform's comprehensiveness. It is also easy to use once you get the hang of it. The ability to be able to share content is also nice, particularly being able to share outside of the platform.
What do you dislike about the product?
I wish the search and categorization features were a bit cleaner. Trying to find an old recording can be difficult at times. The dashboard can be a bit overwhelming.
What problems is the product solving and how is that benefiting you?
Understanding all of the conversations that lead up to a deal close is very interesting. The context is great for any problems that may arise later. Yes - Jimminy has improved performance.
Recommendations to others considering the product:
I enjoy the product and would recommend it.
Great platform for sales teams
What do you like best about the product?
Integrates with HubSpot seamlessly. User friendly platform. Support team are amazing!!
What do you dislike about the product?
Slightly confusing to set up a few caller settings
What problems is the product solving and how is that benefiting you?
New starters can listen to best practice calls. Product team get insights into our customers without joining calls.
Jiminny has the best success team
What do you like best about the product?
Jiminny is a great tool, as a Revenue Operations helps me to save time and helps the team to improve their conversations but the most I like from Jiminny is their Customer Success Team. Giuliana and Mike are amazing.
What do you dislike about the product?
Sometimes the loading time of the tool is a bit too much when you are changing between different tabs.
What problems is the product solving and how is that benefiting you?
I don't have to see all the recordings of my team to know how they are driving their conversations, Jiminny does that for me. I save time and the team have also visibility on their conversations.
Jiminny is an extension of my team
What do you like best about the product?
Working with the Jiminny team, specifically, Giuliana is fantastic, She is proactive, diligent and attentive to our needs. She comes prepared for every session and quickly follows up, when I am busy I believe that Giuliana is constantly trying to push the needle and adds value to our team. So far I am really impressed with Jiminny and have just laucnhed a pilot to explore other ways that our business can benefit from the solution.
What do you dislike about the product?
It would be great to see other integrations with Jiminny into our wider CX tech stack outside of SFDC.
What problems is the product solving and how is that benefiting you?
We are able to see greater insights from our customer conversations and have a digital memory for all calls - which is amazing for the training and development of the team. The ability to listen into calls will allow for better consistency with our messaging.
Engaging with calls that I would have previously ignored
What do you like best about the product?
I love the way you can track insights that start to shape the future conversations I'll be having in a positive way. Previously types of questions like talk speed and patience were unasnwerable.
What do you dislike about the product?
Sometimes the actual tracking of transcripts can be slightly off, in both the words mentioned and at times attributing the words to the wrong people. Which can unfortunately skew statistics and insights.
What problems is the product solving and how is that benefiting you?
Understanding how much time I spend interrupting a prospect. Highlighting and sharing the types of questions that illicit a deeper and more useful response from a prospect.
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