Jiminny
JiminnyReviews from AWS customer
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Jiminny Rocket system
What do you like best about the product?
Easy data access for team performance. Call speed and keywords that have been used. Talking about price all the time doesn't help you to build trust and really understand the pain points of the customer.
What do you dislike about the product?
Nothing. With my experience working with Jiminny for the last 2 months, I see only positive impact and excellent AI around call analysis and performance improvements.
What problems is the product solving and how is that benefiting you?
Time spent identifying the most critical points in a call. Coach our team and everyone to become better and truly understand their strengths and areas for improvement.
Jiminny makes life easier for sales leaders
What do you like best about the product?
We are a high-growth startup that has to hire, onboard and manage a growing commercial team, our products are tweaked regularly and so standardizing and optimizing process are high on our priority list. This is something that is difficult to do as well as I would like.
Jiminny makes these activities much easier. Over and above the call recording software, the easy-to-use 'coaching frameworks' provide a dynamic and tangible way to track performance. This was an evolution from our previous process that was based on scripts and has had a positive impact.
Having the ability to collate snippets (as well as whole calls) in simple folders has meant our onboarding process has become more effective in a very short space of time. As we are remote three days per week the ability to share these simply by slack has also encouraged peer to peer learning, which was an unexpected bonus.
In my experience, it is rare to find a genuinely excellent tool that is accompanied by a great team that will help you to onboard and use it. Becky and Mike were and have been excellent throughout the process and you're left with the feeling that they genuinely listen and understand what you are trying to accomplish by implementing their software (or maybe they're just using Jiminny!).
Jiminny makes these activities much easier. Over and above the call recording software, the easy-to-use 'coaching frameworks' provide a dynamic and tangible way to track performance. This was an evolution from our previous process that was based on scripts and has had a positive impact.
Having the ability to collate snippets (as well as whole calls) in simple folders has meant our onboarding process has become more effective in a very short space of time. As we are remote three days per week the ability to share these simply by slack has also encouraged peer to peer learning, which was an unexpected bonus.
In my experience, it is rare to find a genuinely excellent tool that is accompanied by a great team that will help you to onboard and use it. Becky and Mike were and have been excellent throughout the process and you're left with the feeling that they genuinely listen and understand what you are trying to accomplish by implementing their software (or maybe they're just using Jiminny!).
What do you dislike about the product?
Occasionally the call tracks get confused as to who is talking and can switch. This has no tangible impact on any use case I have, but the only negative thing that I can think of!
What problems is the product solving and how is that benefiting you?
Onboarding of salespeople
Standardizing process across the sales team
Optimizing sales process by monitoring suggested implementation
Providing insights by understanding best (and worst) practice
More flexible commercial organization by improving time we can react to changes in market conditions or tweaks within our own product offering.
Peer-to-peer learning and development
Preparation for commercial calls as a notetaker
Standardizing process across the sales team
Optimizing sales process by monitoring suggested implementation
Providing insights by understanding best (and worst) practice
More flexible commercial organization by improving time we can react to changes in market conditions or tweaks within our own product offering.
Peer-to-peer learning and development
Preparation for commercial calls as a notetaker
This can be a lifesaver
What do you like best about the product?
Continuity. My predecessor had conversations that I could do a text search on, and it kept me out of trouble. :)
What do you dislike about the product?
Nothing. Searching is easy, I love the transcripting - it handles multiple accents quite well.
What problems is the product solving and how is that benefiting you?
Continuity as staff change over.
Backup - better than notes, or memory.
Ability to quickly see history with a customer, and know who has been interacting.
Ability to give/get feedback from colleagues.
Backup - better than notes, or memory.
Ability to quickly see history with a customer, and know who has been interacting.
Ability to give/get feedback from colleagues.
Great Customer Service
What do you like best about the product?
Very supportive team and product has helped us a lot with coaching
What do you dislike about the product?
Struggled to integrate with Hubspot (our CRM)
What problems is the product solving and how is that benefiting you?
Coaching
Excellent system, lovely team
What do you like best about the product?
I love how easy it is to share content with colleagues and clients - those insights are so valuable for us to understand what is happening with our clients.
What do you dislike about the product?
There are some niggly things that make the integration with HubSpot difficult, but that's more to do with how we have HubSpot set up.
What problems is the product solving and how is that benefiting you?
It's helping us coach the team to run better meetings, and it's helping us share insights on what's happening with clients with the team.
Awesome Experience
What do you like best about the product?
I love the playback features that also gives you the ability to see your statistics, themes, how quickly I talk, and the ability to comment/share the calls with others.
What do you dislike about the product?
I truly like all of Jiminny. I wish it wouldn't automatically download the transcript in MS Excel, because I don't have MS Excel and thus cannot download my call transcript.
What problems is the product solving and how is that benefiting you?
How fast I talk, how frequently I talk versus the customer, how much more I talk versus the customer. I'm also able to share my calls/have other share their best calls with me, which is really awesome because I can learn from them as well.
We love Jiminny!
What do you like best about the product?
My customers love the ease of use, feature-rich functionality and the improvements to call coaching
What do you dislike about the product?
The lack of integration with Natterbox is an issue.
What problems is the product solving and how is that benefiting you?
Coaching and feedback
Jiminny - why I rate it so highly
What do you like best about the product?
The people who work there are super helpful and the product is both brilliant AND easy to use with lots of functionality. I don't have much experience with competitors as we have had no reason to change currently!
What do you dislike about the product?
VERY rarely I lose a recording which is a problem for me as I send every recording out to the clients I work with for them to use. That said the support team are SOOOO helpful they work incredibly hard to solve any issue in very quick time!
What problems is the product solving and how is that benefiting you?
Its the best way I know of to both record, save and then send out to clients which is my main focus in my role I do (I train people how to use our own software and use Jiminny to record and then send out the recordings with the idea that they can keep them and use them in the future. It also allows me to analyse my recordings and crop them to send the relevant parts.
Good software with very supportive client success team
What do you like best about the product?
Helps with coaching the sales team by using the comments and frameworks capabilities. The client success manager is very responsive and proactive in improving the experience.
What do you dislike about the product?
Inflexible pricing - for a team that is often changing in numbers, the pricing is not revised downwards if there are less users per month, any additional seats must be added for the full contract
What problems is the product solving and how is that benefiting you?
Training the sales team - improving conversion rates
Great platform for reviewing calls quickly and efficiently!
What do you like best about the product?
You are able to view an overview of your call at a quick glance, which is incredibly helpful when you have a lot of calls to look over. It stores your calls, and has an easy search function to help find these when you need to look back.
What do you dislike about the product?
Sometimes the interfaces confuses the speakers and thinks that the customer is you, or vice versa. I believe the team are aware of this and working on improving this.
What problems is the product solving and how is that benefiting you?
Jiminny allows you to find action points from a call in a few minutes when time is very valuable, instead of having to listen to the whole thing, taking up a lot of your valuable working time. Being able to share snippets if important information internally is also very beneficial and solves the problem of looking for information.
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