Jiminny
JiminnyReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
908 reviews
from
External reviews are not included in the AWS star rating for the product.
Never forget what your customers have said
What do you like best about the product?
It joins my calls automatically through the easy integration with Google calendar. The team insights section is really interesting. The integration with Hubspot also means my calls are tagged appropriately e.g. call type, deal stage etc.
What do you dislike about the product?
I wish I could search by call title. I can search by activity type because it's linked to my Hubspot, but this is less useful for impromptu calls. It automatically joins calls when I schedule them but understandably not if a customer schedules the call. You can add it when the call is live, but I wish I could pre-schedule this so that I don't need to faff with it as the call starts.
What problems is the product solving and how is that benefiting you?
I can give customers 100% of my attention, rather than dividing it between writing notes and listening to them. This means I can have more meaningful discussions and problem solving on my calls, with the security that I have perfect recall after
Great for reviews and training
What do you like best about the product?
Looking back at the team's recordings to learn how other team members are talking about the product or handling objections
What do you dislike about the product?
UI is a little confusing if you don't have a walkthrough of it. Lots of good features seem hidden/not explicitly clear
What problems is the product solving and how is that benefiting you?
Product knowledge gaps. I can re-watch recordings to take notes or watch
more experienced team members to learn more
more experienced team members to learn more
Very helpful when you experience issues
What do you like best about the product?
Speed of the replies from the support team
What do you dislike about the product?
That I had issues with the site, but there are always teething issues
What problems is the product solving and how is that benefiting you?
Call tracking and allowing me to go back and review calls to make sure i dont miss anything in my notes
Good platform that helps me take notes and review client calls
What do you like best about the product?
The fact that Jiminny records my client meetings is really nice, as well as all of the analytics and the transcript of the meetings.
What do you dislike about the product?
While I like the transcript functionality, it's not always accurate. The words are usually accurate, but who is speaking tends to be off for maybe the first 2-3 seconds of somebody starting to talk. It will put the beginning of a new conversation under somebody else's name.
What problems is the product solving and how is that benefiting you?
It helps me take notes and make sure that I can go back into the recording/analytics to find important points or even listen back on something that a client said. This is useful especially when a client makes a feature request of our product, I can go back and make sure I capture all of the details needed to make note of the feature request internally. I also use Jiminny to share snippets of important items with the rest of my team by grabbing a snippet so they can see firsthand how a particular part of the convo went.
Fantastic tool for recording and analysing calls, collaborating between teams and coaching
What do you like best about the product?
The ease of recording client interactions and the transcripts Jiminny does are awesome, the way it finds the right moments in calls, the stats it provides on your behaviour in the calls, etc., great for coaching others and even yourself.
What do you dislike about the product?
The notetaker is a bit clunky, I often have trouble getting it to join my meetings.
What problems is the product solving and how is that benefiting you?
Easily recorded sessions that enhance the collaboration between departments, i.e. CS - product - Sales - marketing
Jiminny allows me to not only coach myself from my own calls, but also spots key info from prospects
What do you like best about the product?
Seeing how long each person is speaking in a call.
What do you dislike about the product?
Being able to scroll through the transcript while listening to the call. Sometimes it jumps back to where the conversation is.
What problems is the product solving and how is that benefiting you?
Sales learning & development.
Really useful for sales and marketing collaboration
What do you like best about the product?
I work in marketing and being able to listen to the calls that the sales team make to prospects is useful. We are able to see their pain points and any common themes that emerge, and then we can plan our messaging and content accordingly. The transcript recording is also really useful.
What do you dislike about the product?
Not too much to comment on here - but it could be made a little easier to search for certain recordings.
What problems is the product solving and how is that benefiting you?
Collaboration and communication between the sales and marketing team. We have also started using it recently for interviews with our buyers to see where we can improve our product, and being able to review these async has been invaluable.
A really useful and insightful tool
What do you like best about the product?
For me, the best part is the statistics. Conversation switches, monologue time for participants and particularly patience. Helping improve customer interactions
What do you dislike about the product?
Jiminny has excellent recording and transcribing features. However, from a security perspective, it would be good to be able to provide links to hosted recordings that are password protected.
What problems is the product solving and how is that benefiting you?
Jiminny helps increase coaching capability from a supervisory and individual perspective. The ability to be able to quickly jump in and review calls or meetings, with incredibly insightful reminders and easily accessible tools, is a major benefit.
Jiminny
What do you like best about the product?
Seeing how I come across on calls, its a really useful feedback tool. I think its also a great way to learn from others in the team and pick up ideas of how to approach clients in similar situations.
What do you dislike about the product?
Sometimes it can be slow to update cancelled calls on the app - Jiminny sidekick still pops up even if you cancelled a call hours before.
What problems is the product solving and how is that benefiting you?
Getting feedback for client calls, allows you to look back on what was discussed with clients.
Learning made easy and fun
What do you like best about the product?
I love learning from the videos that my colleagues record!
What do you dislike about the product?
Finding the content I want to watch as there can be a lot in the library.
What problems is the product solving and how is that benefiting you?
I am new at the company and I work remotely. Jiminny helps me to do some self-study and feel closer to my collagues even if I'm far away.
showing 671 - 680