Jiminny
JiminnyReviews from AWS customer
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Super nice experience
What do you like best about the product?
Lovely support from our CSM.
Great tool for Sales Enablement
Great tool for Sales Enablement
What do you dislike about the product?
I wish there was a universal search button for any calls on jiminny
What problems is the product solving and how is that benefiting you?
Recalling snippits of info from calls
I like the concept but it is hard to find things in Jiminny
What do you like best about the product?
The commenting aspect in the recordings is helpful for my colleagues and me in knowing exactly where we can improve our calls. I also like the playlist for onboarding new members to the team
What do you dislike about the product?
I think it is difficult to search for a specific recording directly through the home page. I think there can be a better way to find recordings quickly without having to sift through a menu.
What problems is the product solving and how is that benefiting you?
I am able to get feedback from my co-workers effectively.
Solid Call Recording and dialler
What do you like best about the product?
I use it for call recordings, watching back over demos and using the text transcription for finding key points in the call. Also, the autodialler for calling the US.
It's easy to use for this use case, perhaps there is more we could get from the product but don't know!
It's easy to use for this use case, perhaps there is more we could get from the product but don't know!
What do you dislike about the product?
Snippting calls could have easier UI - it's hard to nail the specific seconds of the call.
What problems is the product solving and how is that benefiting you?
Keeping on top of what was discussed in calls.
Great Feedback Tool
What do you like best about the product?
Call recording and analysis features are really great. Being able to comment, note, analyse within feedback frameworks (as well as being able to customise many of these features) means that you can really give your team the best possible feedback at any time.
Also, live calls are fantastic. Being able to listen to in progress calls is extremely helpful.
Also, live calls are fantastic. Being able to listen to in progress calls is extremely helpful.
What do you dislike about the product?
The dialer is a touch clunky. The tool has a lot of 'white space,' which makes it feel a bit poorly visually designed (but that's a personal preference and may speak more to a spatial inclination than any poor decisions). There are quite frequently some small bugs/issues that come up (nothing critical usually). The integration it has with teams is god awful as well.
What problems is the product solving and how is that benefiting you?
Giving concise, accurate and timely feedback on sales calls at various stages in our work cycle.
Giving live assistance and appraisal of my team's work.
Creating a structured and meaningful feedback loop.
Giving live assistance and appraisal of my team's work.
Creating a structured and meaningful feedback loop.
Extremely reliable with no pointless extra features
What do you like best about the product?
It does exactly what we need as sellers, and gives me the ability to review key calls and send crucial snippets to prospects. It's easy to find calls and there isn't a bunch of other distractions in the platform. You get to the right info quickly so you can get back on with your job.
What do you dislike about the product?
That it's not integrated into Kluster, this would be a game changer for me as an AE.
What problems is the product solving and how is that benefiting you?
Being able to revisit a key call and get notes. So in the call itself, I can focus on listening and engaging with the prospect. Also has been great for sharing calls with our newer team members for coaching.
Very user friendly
What do you like best about the product?
The best part of using jimminy for myself is how easy it is to log my calls to salesforce. Theres no pre recording that needs to be set up. Its an incredibly smooth process.
What do you dislike about the product?
Sometimes it doesnt record automatically, which I find incredibly frustrating at times. Maybe its just user error. I also dont like how it provides us with a default phone number.
What problems is the product solving and how is that benefiting you?
When I started my new role, it was super easy for me to learn how to cold call, provide product demo's and learn product knowledge form all of my colleagues recordings
Great software for CS managers
What do you like best about the product?
I like the ability to share snippets of videos to colleagues, so you don't have to share the whole video and only the parts you need your team to watch.
Their CS team and tech support are super on it with any questions or how we can get more from the features, really great service.
Their CS team and tech support are super on it with any questions or how we can get more from the features, really great service.
What do you dislike about the product?
I think it would be useful to be able to download snippets of videos, for example, if we needed it for case studies or quotes.
The only thing is that the transcription is often not accurate, so you have to watch the videos back to get a full understanding what the conversation was.
The only thing is that the transcription is often not accurate, so you have to watch the videos back to get a full understanding what the conversation was.
What problems is the product solving and how is that benefiting you?
Jiminny is allowing us use actual client calls for training purposes to help us improve and learn as a CS team. It allows us to go back and understand what a customer has said for clarification rather than having to ask the customer a question twice. It allows us focus on calls and not have to frantically take notes and also allows our colleagues who couldn't attend to catch up on what was missed. All in all, it has has been a game-changer for the CS and sales team in our business and is used on a daily basis by most members of those teams.
Easy to use call logging software
What do you like best about the product?
It was easy to use and the setup was pretty quick. I liked that I didn't have to manually record my customer calls. I also appreciated that the tool could recognize internal calls and NOT record them.
What do you dislike about the product?
I never really figured out how to use the Sidekick tool, but that was pretty minor in the whole scheme of things.
What problems is the product solving and how is that benefiting you?
The call logging and tagging helped us to start building a library of types of calls. It's proven helpful as a knowledge base and a way to get questions answered.
Useful for training calls
What do you like best about the product?
The ability to share my recording with the clients I was speaking to, with the option for the link to be viewable for 1/3/longer months afterwards.
What do you dislike about the product?
Searching for other colleagues' recordings is not particularly intuitive.
What problems is the product solving and how is that benefiting you?
We used to have to upload all our recordings to Vimeo in order to send it on, which was time and effort intensive. Using the link is much quicker.
Jiminny review
What do you like best about the product?
Jiminny is easy to use and very helpful when you need to go back and see notes you had during a client meeting.
What do you dislike about the product?
The transcription is not always correct in other languages. ( in English it is always good)
What problems is the product solving and how is that benefiting you?
It is helping me communicate face to face with my clients.
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