Jiminny
JiminnyReviews from AWS customer
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Fantastic sales process, and amazing customer support! But also a fantastic tool as well
What do you like best about the product?
Really useful tool that provides so many insights to help our growing BDR team here in the UK. The onboarding was fantastic and Jiminny really helped get us set up swiftly. Really great active support team as well that helps us with any issues instantly.
What do you dislike about the product?
There have been a couple of issues with importing calls from Salesloft to Jiminny, however the team has been incredibly proactive trying so solve this issue and responds instantly to help I sort it.
What problems is the product solving and how is that benefiting you?
Gives us loads more insights about the calls my team is having so I can better advice and coach them on areas of improvement. As a new team, this is hugely helpful!
Call intelligence is their primary focus - and it does it very well.
What do you like best about the product?
Call intelligence is very slick and accurate
What do you dislike about the product?
Telephony offering is poor, sometimes it doesn't record Zoom calls
What problems is the product solving and how is that benefiting you?
Call metrics and recording - can learn from our activities
Jiminny an excellent accompaniment for any sales team!
What do you like best about the product?
Being able to analyse calls and identify what works well and doesn't to gain better traction moving forward.
What do you dislike about the product?
Sometimes the calls don't log but this is more my fault than that of the platform!
What problems is the product solving and how is that benefiting you?
Solving the fact that I have no means of recording my calls.
Has been great to review calls
What do you like best about the product?
Easy to invite to call as it's mostly automated, encourages me to write notes after and watch the call back to see where i could improve and not forget what clients say
What do you dislike about the product?
Sometimes calls have not been logged properly, as well as the transcript not always being the most accurate. I would also prefer to make private calls as I could then do practice calls with colleagues for only myself to watch back!
What problems is the product solving and how is that benefiting you?
Its solving the issue of remembering everything the client has said! as well as making me more aware of my talking speed and if I say certain things too often. My self coaching has improved
Insightful, easy, and eye-opening
What do you like best about the product?
I really love how you can make notes and little comments throughout the recording, this makes it that much easier to find the important snippets you need to review, saving even more time. This tool has been so educational for me to look back at and really has helped me take my sales game to the next level.
What do you dislike about the product?
Just that it takes a little to get used to and learn, but most great tools do require some investment to get the most out of them. They still are missing some features, but like us, a start-up, I know they are already working on most of them.
What problems is the product solving and how is that benefiting you?
It is solving the business issue of taking time and resources for training. Most sales and team leaders do not have time to train every member, this put the training into the individual's hands. Also, it helps those leaders get an inside look into their teams strategies and sales knowledge.
Amazing tool, above & beyond customer support!
What do you like best about the product?
Not only is the Jiminny tool hugely valuable in providing quick insights that allow a deeper dive into performance, the support that we get from the entire Jiminny organization is unbelievable! They quickly respond and provide above-and-beyond support from a technical perspective to best practices. I have never experienced anything like it!
What do you dislike about the product?
We have struggled with some of our workflows, and the Jiminny assigned numbers occasionally appear as Spam. However, the Jiminny team has been more than helpful in resolving both of these issues! They are quick to join multiple calls a week to troubleshoot and have even involved their CTO in designing integrations to work with our current processes rather than trying to have us conform to a new process.
What problems is the product solving and how is that benefiting you?
Jiminny is delivering us the ability to increase our revenue and our reps' skill sets with coaching, to which we can hold our managers accountable and track the reps' progress. I think that tracking is what gets the buy-in of both parties to continue because they see their skills increase, and in parallel, they also see their revenue performance increase.
User Friendly and Rockstar Customer Success/Support Team
What do you like best about the product?
It's very user friendly and easy to find what you're looking for. The customer success team is hands down, the best customer success team I've ever worked with. I worked with Gong and Chorus... Jiminny's Customer Success team is there key differentiator.
What do you dislike about the product?
Unable to link to Xant currently but that is going to be fixed soon!
What problems is the product solving and how is that benefiting you?
Allowing us to coach calls and get deal insights to accurately forecast
Solid and great solution
What do you like best about the product?
Jiminny provides everything we need for notetaking, call recording/sharing, and opportunity tracking in a seamless and easy flow. The playlist and coaching features really make our lives easier in scaling the team and use cases.
What do you dislike about the product?
So far, nothing really. The tool has really eveolved over the past years to meet all our need in a hybrid setup and developed new features to help us up workflows and performance.
What problems is the product solving and how is that benefiting you?
Data governance and knowledge sharing when it comes to sales can be difficult. Jiminny really made a difference with the base implementation and helps us on our continued journey.
SDR
What do you like best about the product?
When it works, it's a great way to view past calls. The transcription is very accurate.
What do you dislike about the product?
Often times does not auto-record meetings, so need to be constantly monitoring it.
What problems is the product solving and how is that benefiting you?
Collection of sales content
Really helpful when onboarding and coaching new hires and showing the voice of the customer
What do you like best about the product?
Opens up the black box of 'what is going on in the meeting', helpful to help onboard new team members as so easy to coach from. Really helpful when proving 'voice of the customer' internally to other stakeholders.
What do you dislike about the product?
The transcription could be better, hard to follow when finding key conversation points in the meeting.
What problems is the product solving and how is that benefiting you?
Saves my time, allows me to let my team work with their customers without me shadowing
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